Note: For technical and other select roles, your first day will be spent at our HQ in Medford, MA to facilitate a smooth onboarding experience. Willingness to travel is required, as you may need to attend on-site team meetings from time to time.
ABOUT THE ROLE
We're looking for a Senior Product Manager to own our provider selection system, a core element of our roadside assistance platform. You'll work with engineering, data science, and operations teams to optimize this system, ensuring we get the right provider to millions of stranded motorists as quickly and safely as possible. This is a high-impact role with a direct impact on the business's bottom line as you manage cost controls on a multi-hundred million dollar selection engine. We’re looking for a passionate, strategic product leader who is driven by impact, comfortable with data, skilled at aligning stakeholders around a shared vision, and exceptional at defining and delivering high-performance products.
OUTCOMES:
- Elevate the customer experience by improving the quality, speed, and reliability of service through an optimized provider ranking system.
- Drive sustainable profitability for Agero by balancing service quality with business efficiency and cost-effectiveness.
- Lead a high-performing squad to consistently deliver projects that drive measurable business impact.
RESPONSIBILITIES:
- Define and own the product strategy and roadmap for our provider selection system.
- Drive alignment with executive stakeholders and cross-functional teams to ensure the product vision supports Agero's overall goals.
- Seek to understand the "why" behind every initiative, using data and a deep understanding of user and business needs to identify the most impactful opportunities.
- Partner with engineering, data science, and operations to define and deliver on our roadmap, from ideation to launch.
- Write clear, concise product requirements that factor in technical efficiency and scalability.
- Manage the product backlog, continuously prioritizing work to ensure your team is focused on the highest-impact projects.
- Define and monitor core success metrics for the product and the business.
- Use a data-driven approach to experiment, analyze, and iterate on product features to drive measurable impact.
- Communicate product updates, performance, and key learnings regularly to a wide range of internal and external stakeholders.
SKILLS AND EXPERIENCE:
- 5+ years of product management experience
- Experience working with ML systems
- Proven track record of driving product optimization through experimentation
- Exceptional analytical skills with the ability to unpack complex problems, identify root issues and translate complex data into actionable insights
- User-centric product philosophy and methodology
- Can manage multiple projects simultaneously, handle a fast-paced startup environment, meet deadlines, and manage changing priorities
- Excellent documentation and communication skills, from engineering tickets to executive presentations
- Fluent in the tools, processes, and technologies of modern agile software development
- Comfortable with AI tools for personal productivity as well as product applications
- Technical or analytical degree and experience with enterprise SaaS platforms a plus
HIRING IN:
- United States: AZ, CA, FL, GA, NH, IL, KY, MA, MI, NC, NM, TN, VA; Canada: Province of Ontario
- The anticipated closing date to submit applications for this role is September 19th, 2025.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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What the Team is Saying
What We Do
Agero is a leading provider of driver assistance, accident management, consumer affairs support and connected vehicle services for stakeholders across the automotive industry, including the world’s largest automakers, auto retailers, insurers, rideshare providers and other brands.
As the driving force behind mobility support throughout all points in the vehicle ownership journey - from purchase to maintenance and breakdown to resell or trade in - we deliver a suite of powerful, innovative services and technology solutions that enable our 100+ clients to provide their drivers with enhanced communication, safety, and convenience for whatever their vehicle need.
Why Work With Us
At Agero, our solutions help drivers when they need it most. Our work directly impacts the lives of over 12 million people each year, providing safety and peace of mind. We offer a unique career environment that combines the spirited energy of a fast-paced team with the stability of an established leader. Here you transform the road ahead and shap
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Agero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Balancing work and life is a priority and productivity looks different for everyone. Our hybrid policy allows employees to work however they work best
