Note: For technical and other select roles, your first day will be spent at our HQ in Medford, MA to facilitate a smooth onboarding experience. Willingness to travel is required, as you may need to attend on-site team meetings from time to time.
ABOUT THE ROLE
We're looking for a Senior Product Manager to lead the Network Squad, owning the core infrastructure for Service Provider data and payment functionality. This is a critical role that ensures the integrity, compliance, and accuracy of every piece of provider information. You will lead the migration of this data from a legacy system to a new platform and oversee the financial services aspects, including our Virtual Credit Card (VCC) payment system. This role demands a high-stakes focus on data fidelity, system reliability, security, and integration management. Your success directly impacts Agero's dispatching processes, provider payment accuracy, and relationship with our provider network.
OUTCOMES:
- Migrate all critical provider information from the legacy system to the new platform, establishing it as the authoritative single source of truth with rigorous data quality and governance standards.
- Drive the reliability, accuracy, and efficiency of all provider payments by actively managing the 3rd-party integration and optimizing internal reconciliation processes.
- Deliver a suite of highly efficient internal tools that reduce manual effort for internal teams, control costs, and improve data accuracy.
RESPONSIBILITIES:
- Define and own the roadmap for Network Squad, overseeing Provider information management, dispatching & payment processes
- Lead multi-phase data and system migration, working with operations and engineering to map data structures, define transformation logic, and manage the cutover with a focus on data fidelity and minimal operational disruption.
- Manage and optimize the integration with our 3rd-party payment partner
- Deeply understand and map the operational processes of our Operations teams to design and build intuitive tools and processes
- Translate complex regulatory and compliance needs into clear, actionable product requirements that enforce necessary checks and balances within the provider management lifecycle.
- Collaborate closely with Finance, Legal, and Operations to define and monitor KPIs related to data quality, payment success rate, and operational efficiency metrics.
- Communicate product updates, performance, and key learnings regularly to a wide range of internal and external stakeholders
SKILLS AND EXPERIENCE:
- 5+ years of Product Management experience with a strong focus on back-end data systems, platform migrations, and complex integrations.
- Proven track record leading major system migrations and establishing a new, trusted "single source of truth" for critical business data.
- Operational experience in building internal tools and processes that improve the efficiency and accuracy of core operations teams.
- Exceptional cross-functional collaboration skills
- Experience defining, managing, and documenting API specifications and platform architecture.
- Excellent communication skills, capable of detailing technical requirements for engineering while summarizing risks and benefits for executive review.
HIRING IN:
- United States: AZ, CA, FL, GA, NH, IL, KY, MA, MI, NC, NM, TN, VA
- The anticipated closing date to submit applications for this role is November 19th, 2025.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Top Skills
What the Team is Saying
What We Do
Agero is a leading provider of driver assistance, accident management, consumer affairs support and connected vehicle services for stakeholders across the automotive industry, including the world’s largest automakers, auto retailers, insurers, rideshare providers and other brands.
As the driving force behind mobility support throughout all points in the vehicle ownership journey - from purchase to maintenance and breakdown to resell or trade in - we deliver a suite of powerful, innovative services and technology solutions that enable our 100+ clients to provide their drivers with enhanced communication, safety, and convenience for whatever their vehicle need.
Why Work With Us
At Agero, our solutions help drivers when they need it most. Our work directly impacts the lives of over 12 million people each year, providing safety and peace of mind. We offer a unique career environment that combines the spirited energy of a fast-paced team with the stability of an established leader. Here you transform the road ahead and shap
Gallery
Agero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Balancing work and life is a priority and productivity looks different for everyone. Our hybrid policy allows employees to work however they work best
