Jobs at Synchrony

Lead and deliver a global multi-cloud cryptography program (PKI, key/secrets management, tokenization), design and implement encryption and cloud security solutions, drive automation/DevSecOps, act as technical lead and SAFe product owner, mentor teams, ensure compliance and operational readiness, and partner with stakeholders to prioritize and deliver cryptography roadmap.

Develop, enhance, and support Synchrony’s metadata management and cataloging platform (Ab Initio Metadata Hub). Collaborate with governance, engineering, and analytics stakeholders to ensure metadata quality, lineage, and discoverability; design solutions, implement platform changes, test, document runbooks, and enable cloud and AI/ML metadata use cases.

Lead pet vertical partnerships and digital experience strategy to grow CareCredit pet market revenue. Source and negotiate ISV and eCommerce partnerships, drive integrations and go-to-market plans, set KPIs, coordinate cross-functional teams, support pet insurance relationships, and manage partner performance and adoption.

Serve as HR business partner for Operations hubs (Charlotte, Kansas City), driving staffing, retention, succession, talent development, employee relations, change management, and engagement. Coach leaders, manage stakeholder relationships, lead HR initiatives, and support hub-wide programs while ensuring high-quality HR service delivery in a fast-paced environment.

Lead commercialization and partnerships for CareCredit's pet vertical, sourcing and negotiating ISV and eCommerce agreements, coordinating cross-functional integration and go-to-market efforts, tracking KPIs and partner performance, supporting pipeline and sales operations, and traveling to engage partners and attend events.

Lead hands-on system design and cloud-native architectures; guide and mentor engineering teams; design microservices, event-driven and batch applications; drive CI/CD and code quality; ensure security and compliance; participate in Agile/SAFe practices and on-call rotations; troubleshoot production issues and collaborate with product, UX, and vendors to deliver scalable solutions.

Lead quality engineering for API/service-layer products with hands-on Java+Cucumber automation, build/maintain RestAssured-based frameworks, integrate tests into CI/CD (Jenkins), manage test artifacts in ALM/Octane, implement Allure reporting, mentor QA engineers, and perform manual exploratory testing when needed.

Lead B2B lifecycle marketing for providers by designing data-driven, personalized journeys across onboarding, engagement, retention, and reactivation. Partner with cross-functional teams to build segmentation, automation, testing, measurement, and governance to drive activation, utilization, and revenue growth. Present insights to leadership and manage budget and vendor relationships.

Lead enterprise client enablement for Synchrony MultiSource Financing (MSF). Serve as SME and program manager to coordinate requirements, testing, compliance, and cross-functional teams to deliver client enablement on time. Drive enablement strategy, roadmaps, training, and executive reporting while removing roadblocks and ensuring high-quality launches across company-hosted and third-party environments.

Lead the Payment Hub product roadmap and OKRs, define payment processes and requirements, prioritize backlog, collaborate with cross-functional partners, oversee UAT and release/change management, and deliver payment/treasury product initiatives on time and within budget.

Lead enterprise-scale technology and operations transformation programs using SAFe and Agile. Define vision, prioritize initiatives, manage cross-ART delivery, risks, budget, and stakeholders. Coach teams on Lean-Agile, standardize metrics and reporting, drive AI adoption and automation, and improve speed-to-market and quality across servicing functions.

Lead and manage three sales support teams (Client Reporting, Promo Support/Merchant QA, Merchant Experience Sales Support). Partner with sales and cross-functional teams to deliver reporting, QA, SLAs and escalation resolution. Hire, coach and develop staff, oversee onboarding, support process and quality assurance strategy, participate in cross-functional projects, and communicate findings and recommendations to senior leadership.

10-week paid Business Leadership Program internship in Sales & Relationship Management. Interns support sales strategy, reporting and analytics, client development, business development, sales presentations, customer retention, compliance initiatives, and relationship management while receiving mentorship, orientation, and networking opportunities.

Lead and execute independent control testing for operational, regulatory, and financial risks; document test results, identify control gaps, obtain remediation plans, and communicate findings to stakeholders. Provide challenge and guidance to process owners and support remediation and special projects.

Lead development and execution of digital collections contact strategies (email, SMS, mobile app) using advanced analytics, predictive modeling and segmentation. Design, test, and implement targeted campaigns, validate models, monitor performance, ensure governance and compliance, partner with Operations/IT/Legal/Compliance, produce reporting and forecasts, drive automation and process improvements, and present results to stakeholders and senior leadership.

Lead and mentor an API Engineering team to design, architect, and implement scalable, secure REST APIs for real-time access to the enterprise data lake. Drive data warehousing and data-lake architecture, collaborate with BI/data science stakeholders, support metadata/lineage efforts, and operationalize AI/ML readiness using AWS services and modern data tooling.

Lead and execute growth process surveillance and control testing within Performance Marketing. Design Test of Design and Control testing, perform peer/tollgate QA reviews, coach team members, manage SIAM/role profile governance, maintain stakeholder communication, and drive remediation of issues and process improvements.

Design, operate, and harden Kubernetes clusters across dev/test/prod (TKGI and AWS). Build CI/CD and GitOps pipelines, automate cluster lifecycle with IaC, implement observability and security controls, manage ingress, storage, backups, and onboard application teams while driving reliability, capacity planning, and incident response.

The role leads assurance activities in Information Security Risk Management, including control assessments, third-party contract reviews, and cyber insurance risk quantification, while ensuring compliance with regulations and improving control effectiveness.

Lead architecture and hands-on development of credit card processing platforms using microservices and event-driven patterns. Drive CI/CD, mentor teams, integrate third-party vendors, support front-end (JS/TS) and backend (Java) development, and apply basic AI capabilities to improve reliability and automation.