Jobs at Synchrony

Owns product strategy, roadmap, backlog, and delivery for Synchrony’s Payment Hub. Leads Agile teams through requirements, testing, releases, and post-launch validation while managing dependencies, risks, vendors, and stakeholders. Applies deep knowledge of payment orchestration, ACH, cards, wires, RTP, compliance, settlement, exception handling, and controls to build scalable payment capabilities. Requires strong systems thinking, financial services product experience, and expertise in payment architectures and regulations.

Leads enterprise strategy, architecture, engineering, governance, and operations for private and public cloud platforms and infrastructure services. Builds and manages a large technology engineering organization, drives cloud modernization, establishes automation and reliability standards, oversees governance and regulatory compliance, and manages FinOps, budgets, vendors, and investment priorities. Partners with executive, security, risk, architecture, product, business, and regulatory stakeholders to deliver secure, scalable, resilient, and cost-effective platforms.

Handles inbound customer inquiries and fraud-related credit application reviews. Responsibilities include validating applicant addresses, reconsidering credit approvals, investigating potential fraud, supporting fraud victims, meeting productivity and quality metrics, and maintaining regulatory compliance. The role requires strong communication, analytical, multitasking, teamwork, and schedule flexibility for rotational shifts, weekends, and night coverage.

Leads marketing campaign measurement and analytics to evaluate campaign effectiveness, optimize performance, and maximize ROMI. Uses SQL, SAS, visualization tools, and advanced analytics to deliver actionable recommendations, present insights to senior stakeholders, drive adoption of measurement tools, manage projects, and mentor team members. Partners cross-functionally with marketing, analytics, and finance teams across geographies.

Leads global sourcing initiatives across technology, marketing, contingent labor, and facilities categories. Manages supplier compliance, risk mitigation, contract reviews, RFIs/RFPs, market research, competitive analysis, cost savings, and sourcing strategy development across US and Philippines operations. Partners with business, legal, supplier management, and executive stakeholders while tracking project performance and improving sourcing processes. The role requires extensive sourcing experience, analytical and presentation skills, and flexibility for global working hours.

Leads digital measurement analytics for marketing platforms, including data collection and validation, dashboard development, feature performance reporting, user behavior analysis, journey friction identification, and UX improvement recommendations. Partners with marketing, technology, digital, and analytics stakeholders to deliver strategic priorities, manage projects, communicate insights, and build analytics roadmaps using tools such as Adobe or Google Analytics, Python, SAS, SQL, Tableau, and AWS SageMaker.

Tests REST and SOAP APIs, backend services, and integrated systems through functional, regression, integration, smoke, and sanity testing. Designs test cases, validates environments and test data, tracks defects in Jira, supports automation with Java-based frameworks, analyzes results, and contributes to root-cause analysis and release readiness. Collaborates with developers, analysts, QA teams, and cross-functional stakeholders in Agile Scrum environments.

Build and maintain Ab Initio data pipelines for enterprise data lakes and warehouses. Perform testing, debugging, data profiling, quality-rule definition, business-term mapping, and data analysis for ingestion and curation. Document data lineage in enterprise metadata repositories and collaborate with product, program, Scrum, data, and business teams in a SAFe Agile environment. The role requires SQL, shell scripting, AWS, database, CI/CD, and scheduling-tool knowledge.

Leads the ServiceNow Integrated Risk Management platform, owning architecture, implementation, configuration, enhancements, automation, and ongoing service improvements. Manages Policy and Compliance, Audit, Risk, Vulnerability, and Vendor Risk processes while supporting additional ServiceNow modules. Acts as technology product owner, facilitates Agile delivery, coordinates testing and training, oversees quality and reporting, and collaborates with technical teams, vendors, stakeholders, and senior management on risk and compliance solutions.

Supports the full HR supplier lifecycle, including onboarding, payments, monitoring, risk management, compliance evaluations, performance oversight, and offboarding. Partners with Finance, Sourcing, Supplier Risk, Regulatory, Compliance, Audit, and HR teams to maintain supplier risk profiles, resolve service issues, complete monitoring activities, and develop exit plans. Serves as an HR supplier management subject matter expert and supports assigned projects.

Leads the Emerging Payments Agile Release Train, coaching teams, facilitating PI planning, managing dependencies, risks, priorities, budgets, and delivery across technology and business stakeholders. Oversees scrum masters and cross-functional resources, drives process improvements and speed to market, and coordinates payment capabilities through production. May also serve as Tech Product Lead, translating payment problems into technical epics, clarifying outcomes, and leading issue triage and root-cause resolution.

Leads IAM assurance for centralized and decentralized services, overseeing access, authentication, privileged access, control monitoring, evidence, remediation, reporting, and audit readiness. Develops strategic roadmaps, automates control processes, manages risk and regulatory requirements, partners with product and engineering teams, and leads a seven-person team. Supports SOX, PCI, and other examinations while improving IAM standards, operational effectiveness, metrics, documentation, and stakeholder reporting.

Leads hands-on administration, engineering, integration, troubleshooting, and operational support for Delinea privileged access management platforms. Responsibilities include credential vaulting and rotation, health checks, incident remediation, system integrations, upgrades, compliance support, documentation, on-call coverage, and migration from static to dynamically managed credentials. The role also mentors team members, coordinates cross-functional onboarding and remediation, and drives operational discipline and continuous improvement.

Supports long-term strategy and growth planning for Synchrony’s Diversified & Value Platform. Responsibilities include assessing growth opportunities, monitoring competitive and industry trends, developing executive and board communications, supporting special projects, translating recommendations into execution plans and business cases, and evaluating M&A, partnership, and venture investment opportunities. The role collaborates extensively with business strategy, platform leadership, portfolio teams, and cross-functional stakeholders.

Leads digital business strategy and growth initiatives in partnership with executive leadership and platform leaders. Responsibilities include identifying growth opportunities, analyzing competitive trends, developing annual strategic plans, translating strategy into action programs, and coordinating acquisition and partnership strategies with M&A and Ventures teams. The role requires senior stakeholder influence, quantitative analysis, team leadership, executive presentation skills, and experience in management consulting or financial services.

Leads authentication monitoring and fraud-risk strategy for digital wallet and tokenization programs. Responsibilities include analyzing authentication performance and leakage, developing fraud mitigation plans, building dashboards, identifying user journey friction, partnering with fraud and emerging payments teams, investigating wallet complaints, and presenting actionable insights. The role requires financial-services risk or credit experience, large-scale data analysis skills, advanced Excel proficiency, and cross-functional leadership.

Leads the AI organization’s enterprise program management function, translating AI strategy into portfolio roadmaps, operating models, governance forums, adoption programs, tool rollouts, executive reporting, and measurable outcomes. Coordinates cross-functional initiatives across technology, business, risk, legal, compliance, finance, HR, and communications. Maintains portfolio visibility, tracks financials and KPIs, manages dependencies and risks, drives enablement and change management, and prepares executive briefings in a regulated financial services environment.

Leads enterprise AI enablement by driving responsible tool adoption, employee communications, change initiatives, communities, learning, use-case scaling, and engagement measurement. Partners with legal, compliance, risk, HR, technology, marketing, and business leaders to create practical guidance, launch programs, executive updates, storytelling, events, and adoption strategies that help employees use AI effectively.

Leads finance, controllership, finance systems, tax compliance, regulatory examinations, and financial operations. Partners with IT and cross-functional teams on system design, testing, implementation, reconciliation, and process improvements. Oversees BIR, PEZA/BOI, transfer pricing, tax treaty, and regulatory compliance activities. Manages finance personnel, presents results to stakeholders, supports finance projects, and enforces information security policies.

Lead enterprise-scale technology and operations transformation programs using SAFe and Agile. Define vision, prioritize initiatives, manage cross-ART delivery, risks, budget, and stakeholders. Coach teams on Lean-Agile, standardize metrics and reporting, drive AI adoption and automation, and improve speed-to-market and quality across servicing functions.