Description
About WEG Electric Corp.
WEG Electric Corp. is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world, producing more than 21 million units annually. Founded in 1961, WEG Electric Corp. operates mainly in the capital goods sector, with five main businesses: Motors, Energy, Automation, Coatings, and Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is in Duluth, GA, with manufacturing units in Minnesota, Indiana, and Missouri, and over 30,000 employees worldwide.
About the Role:
The Automation Inside Sales Representative provides front-line customer and sales support for WEG Automation products by answering routine inquiries, coordinating order follow-up activities, and locating catalog and product information. This role works within established procedures to support customers, distributors, and internal sales teams while developing product knowledge and customer service expertise. Nonstandard product selections, complex technical questions, and advanced order issues are escalated to experienced colleagues or technical specialists for review.
Primary Responsibilities
- Provide timely and accurate responses to customers and internal sales teams through the shared Automation Inside Sales email inbox and telephone line.
- Use product catalogs, technical literature, and approved reference materials to answer routine questions regarding standard Automation products, availability, and published specifications.
- Gather application and product information needed to provide accurate responses and escalate substitutions, competitor cross-references, and product modifications for technical review when necessary.
- Monitor and manage shared mailbox inquiries and phone requests, ensuring questions are routed appropriately and followed through to resolution.
- Assist with sample order entry, order status inquiries, lead-time requests, and open-order tracking activities in accordance with established procedures.
- Coordinate routine customer and sales requests with Customer Service, Warehouse, Logistics, and Inside and Outside Sales teams.
- Maintain accurate customer records and documentation while adhering to company policies, procedures, and service standards.
- Identify and communicate recurring customer issues, process gaps, and opportunities for continuous improvement.
- Support a positive customer experience by providing professional, responsive, and solution-oriented service.
Education:
- High school diploma or GED is required. Technical, business, or related coursework is preferred.
Qualifications & Experience:
- Minimum of 1 year of relevant experience in customer service, sales support, order administration, industrial product support, or a related field is required. Equivalent combinations of education, training, and experience will be considered.
- Strong customer service skills with professional verbal and written communication abilities.
- Proficiency with Microsoft Outlook, Word, and Excel.
- Ability to learn WEG Automation products, catalogs, order processes, and customer service systems.
- Strong organizational skills with attention to detail and the ability to manage multiple priorities.
- Experience with industrial electrical products, variable frequency drives (VFDs), soft starters, motor controls, SAP, or other ERP/order management systems is preferred.
- Demonstrated ability to work collaboratively with customers, sales teams, and cross-functional partners.
We offer a pleasant work environment, competitive compensation, and a full benefits package.
To Apply: All candidates must submit an updated resume and complete our application in order to be considered for this position.
Must be authorized to work in the United States. WEG Electric Corp. does not offer visa sponsorship for this role.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran status, or other protected status.
Visit our website to learn more: www.weg.net.
Skills Required
- High school diploma or GED
- At least 1 year of relevant experience in customer service, sales support, order administration, industrial product support, or a related field
- Strong customer service skills
- Professional verbal and written communication abilities
- Proficiency with Microsoft Outlook, Word, and Excel
- Ability to learn automation products, catalogs, order processes, and customer service systems
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities
- Experience with industrial electrical products, variable frequency drives, soft starters, motor controls, SAP, or ERP/order management systems
- Ability to work collaboratively with customers, sales teams, and cross-functional partners
- Authorization to work in the United States without visa sponsorship
What We Do
WEG is a global electric-electronic equipment company and one of the largest electric motor manufacturers in the world, operating in the capital goods sector with solutions in electric machines, automation, and paints for various industries.
