About this opportunity
We are looking for an Automated Operations Engineer - Core Networks to support the monitoring, troubleshooting, and maintenance of a large-scale CS, PS, and ITSC network. In this role, you will be responsible for network monitoring, fault handling, troubleshooting, escalations, reporting, and reactive maintenance activities to ensure high network availability and performance.
What you will do
- Perform configuration changes and troubleshootMSC, MGW, HLR, HSS, STP, SBC, UDM (CUDB, HSS, HLR), and IMS nodes in accordance with approved processes.
- Participate in internal technical discussions to improve network monitoring capabilities and first-level troubleshooting effectiveness, providing recommendations for continuous enhancement.
- Ensure adherence to correct working methodologies, best practices, and continuous improvement initiatives to increase operational efficiency.
- Manage fault handling activities, including trouble ticket (TT) management and fault localization, while meeting agreed SLAs.
- Support and coordinate change management activities and Change Request (CR) implementations.
- Drive timely incident resolution and recovery within SLA targets.
What you will bring
- BSc in Engineering, preferably in Telecommunications or a related field.
- 2-3 years of experience.
- Strong understanding of core network protocols, including SIP, H.248, SS7, ISUP, BICC, SIGTRAN, INAP, CAP, TCAP, MAP, SCCP, and Diameter.
- Solid knowledge of 2G, 3G, and 4G Core Network architecture, protocols, and signaling flows.
- Hands-on experience in the operation and maintenance of Voice Core CS nodes such as MSC, MGW, STP, UDC, APG, and related platforms.
- Proven second-line operational troubleshooting experience with IMS nodes, including SBG, MTAS, CSCF, IPWorks, EMM, and related technologies.
- Good knowledge of Virtualization, Cloud NFVI, and NFVO technologies is highly preferred.
- Strong analytical, troubleshooting, and problem-solving skills with the ability to work effectively in a high-pressure operational environment.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Saudi Arabia (SA) || Riyadh
Req ID: 791105
Skills Required
- Bachelor of Science degree in Engineering, preferably Telecommunications or a related field
- 2–3 years of relevant experience
- Strong understanding of core network protocols, including SIP, H.248, SS7, ISUP, BICC, SIGTRAN, INAP, CAP, TCAP, MAP, SCCP, and Diameter
- Knowledge of 2G, 3G, and 4G core network architecture, protocols, and signaling flows
- Hands-on operation and maintenance experience with Voice Core CS nodes such as MSC, MGW, STP, UDC, and APG
- Second-line operational troubleshooting experience with IMS nodes, including SBG, MTAS, CSCF, IPWorks, and EMM
- Knowledge of virtualization, Cloud NFVI, and NFVO technologies
- Strong analytical, troubleshooting, and problem-solving skills
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
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Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
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Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
