About this opportunity:
We are looking for an experienced Account Manager to strengthen Ericsson's engagement with one of our strategic customers.
This role is centered on building trusted relationships, navigating a large and complex customer organization, and converting customer priorities into sustainable and profitable business opportunities. The successful candidate will engage stakeholders across technology, business, procurement and leadership functions while coordinating Ericsson's internal teams to deliver a consistent and compelling customer proposition.
Prior knowledge of Ericsson's products and solutions is beneficial. More important is the ability to understand the customer's business, learn new technology domains, manage complex stakeholder environments and lead opportunities from early engagement through commercial closure and execution follow-up.
Join our Team
What you will do:
- Build, maintain and expand trusted relationships across the customer organization at executive, management and operational levels.
- Develop a strong understanding of the customer's organization, decision-making dynamics, business priorities and technology agenda.
- Create and maintain stakeholder maps and engagement plans across multiple customer functions.
- Identify and develop business opportunities by connecting customer needs with Ericsson's capabilities.
- Lead complex sales engagements from opportunity identification and qualification through solution development, negotiation and contract closure.
- Mobilize and coordinate internal stakeholders across solution domains, service delivery, commercial management, finance, legal and product organizations.
- Develop and execute account and opportunity plans aligned with customer priorities and Ericsson's growth objectives.
- Build alignment among stakeholders with different objectives and manage complex or sensitive customer situations effectively.
- Maintain momentum across opportunities by establishing clear actions, ownership and decision timelines.
- Lead commercial discussions and support profitable growth while managing contractual, delivery and business risks.
- Ensure accurate forecasting, pipeline management and account governance.
- Maintain accountability for customer satisfaction and business outcomes after contract closure.
- Strengthen Ericsson's position as a trusted strategic partner.
The skills you bring
Required
- Bachelor's degree in business, engineering, technology or a related discipline, or equivalent professional experience.
- Proven experience in account management, consultative sales or business development within telecommunications, ICT, technology or a comparable complex B2B environment.
- Strong track record of developing relationships and influencing stakeholders within large, complex organizations.
- Experience managing multiple customer and internal stakeholders with different priorities and levels of authority.
- Demonstrated ability to develop and progress complex opportunities through long, multi-stage sales cycles.
- Ability to understand customer business and technology needs and translate them into clear value propositions.
- Strong commercial and financial acumen, including experience with business cases, pricing, negotiation and risk management.
- Strong ownership, judgment, problem-solving and follow-through.
- Excellent communication, presentation and negotiation skills.
- Ability to influence and coordinate cross-functional teams without relying on formal authority.
- High standards of ethics, integrity and compliance.
- Professional proficiency in Arabic and English.
Preferred
- Experience working with major telecom operators or similarly complex strategic accounts.
- Knowledge of one or more telecommunications domains, such as Radio Access Networks, Core, OSS/BSS, Cloud or Managed Services.
- Experience with major technology transformation programs and complex commercial engagements.
- Familiarity with the Saudi telecommunications market.
- Existing relationships within the relevant customer organization.
- Experience working in a global matrix organization
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Saudi Arabia (SA) || Riyadh
Req ID: 789894
Skills Required
- Bachelor’s degree in business, engineering, technology, or a related discipline, or equivalent professional experience
- Proven experience in account management, consultative sales, or business development within telecommunications, ICT, technology, or a comparable complex B2B environment
- Track record of developing relationships and influencing stakeholders within large, complex organizations
- Experience managing multiple customer and internal stakeholders with different priorities and levels of authority
- Ability to develop and progress complex opportunities through long, multi-stage sales cycles
- Ability to understand customer business and technology needs and translate them into clear value propositions
- Commercial and financial acumen, including business cases, pricing, negotiation, and risk management
- Strong ownership, judgment, problem-solving, and follow-through
- Excellent communication, presentation, and negotiation skills
- Ability to influence and coordinate cross-functional teams without formal authority
- High standards of ethics, integrity, and compliance
- Professional proficiency in Arabic and English
- Experience with major telecom operators or similarly complex strategic accounts
- Knowledge of telecommunications domains such as RAN, Core, OSS/BSS, Cloud, or Managed Services
- Experience with major technology transformation programs and complex commercial engagements
- Familiarity with the Saudi telecommunications market
- Existing relationships within the relevant customer organization
- Experience working in a global matrix organization
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
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Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
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Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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