Associate Relations Consultant

Innovate Remotely
This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions.
Your Impact
The primary purpose of this role is to conduct workplace complaint investigations in order to resolve employee issues. This includes responsibility for providing advice, consultation, and guidance to create sustainable solutions to individual employees and organizational challenges enterprise wide. This role must apply knowledge of employment and labor laws, government regulations, and agency rules in order to make informed investigations and case decisions.
What You Will Do

• Collaborates directly with Associate Relations Director, Field Operations, HR, and Legal in order to resolve and complete associate relations inquiries, concerns, and investigations in a timely manner
• Serves as the reviewer and/or auditor of HR work to support the function, its operation, and compliance with processes and regulations
• Analyzes and provides recommendations for identified trends through benchmark reports, litigations, etc., resulting in improved positive employee engagement
• Assumes ownership for investigative case assignments and monitors the status and progress of escalated matters in the case management system
• Documents investigation findings aligned with best practices to minimize risk and litigation in employee relations situations
• Works to reduce the total number of complaints received internally and externally, taking a proactive approach by creating litigation maps, training, and examining historical cases
• Recommends solutions and assists Field Operations with facilitation of resolution and action plans related to employee issues and union concerns
• Provides process improvement support, knowledge base improvement suggestions, and peer coaching
• Influences leaders by presenting recommendations and findings, working to reach common ground on case findings and future approach, with guidance and feedback from Director when necessary
• Takes on stretch assignments and more difficult litigious and projects that impact the entire enterprise on legal and employee relations matters

Minimum Qualifications

• Bachelor's degree Business, HR, Labor Relations or related field . Or equivalent years of experience without a degree or equivalent years of experience in lieu of education requirement, if applicable
• 5 Years Experience in an HR Generalist, Employee Relations or a related role conducting complaint investigations related to Federal, State, Local employment and labor laws for multi-site organization
• Advanced knowledge of workplace complaint investigations, employee advocacy and EEO compliance
• Direct experience gathering, researching, analyzing and resolving complex employee relations issues (including conduct, performance, and policy violations)
• Maintains licenses and continued educating credits

Preferred Skills/Education

• Master's degree MBA, Human Resources, or Labor Relations
• JD with a concentration or experience in employment/labor law

Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Lowe's believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe's employees; and adhering to and monitoring compliance and safety guidelines.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.