About Us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
The Role
Proofpoint is seeking a Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment.
The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security, however we will consider broader experience gained in a customer-facing, technical environment.
Proofpoint offers a highly competitive salary and benefits package reflecting the 1pm to 10pm shift (with a competitive shift allowance, in addition to your base salary) and including other perks like company-wide wellbeing initiatives.
Product training is provided on our market-leading cybersecurity solutions. Flexible interview appointments are available after 5pm with our interview team. We also offer a Hybrid working environment.
Your day-to-day
- Provide support to administrators & enterprise-level partners during the hours of 1pm to 10pm from Monday to Friday (hours may differ depending on customer demand and business need)
- Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email
- Manage product escalations, act as a liaison between customers, and various levels of tiered support
- Advise customers regarding the product's proper use and address specific systems issues
- Assist customers with consultative queries on product configuration and features
- Provide guidance and mentorship to Associate level team members
- Contribute to knowledgebase and support documentation
Qualifications
- Experience in a technical support/helpdesk environment from a previous role
- Experience in problem analysis and resolution of software problems
- Ability to quickly develop as subject matter expert in areas of Proofpoint technologies
- Ability to interact with customers professionally across all interfaces
- Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
- Proven ability to function in a self-directed environment and to collaborate with team members
Nice to have
- Experience with Email Systems, Networking and/or DNS
- Experience with Linux is beneficial
- Innovative thinker who is positive, proactive, and readily embraces change
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [email protected].
How to Apply
Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
Skills Required
- Experience in a technical support/helpdesk environment
- Experience in problem analysis and resolution of software problems
- Ability to quickly develop as subject matter expert in Proofpoint technologies
- Ability to interact with customers professionally across all interfaces
- Ability to excel in a fast-paced, agile environment with strong problem-solving skills
- Proven ability to function in a self-directed environment and collaborate with team members
- Experience with Email Systems, Networking and/or DNS
- Experience with Linux
- Innovative, positive, proactive attitude and embrace change
Proofpoint Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Proofpoint and has not been reviewed or approved by Proofpoint.
-
Healthcare Strength — Healthcare coverage spans medical, dental, vision, life, and disability, complemented by global physical, mental, and financial health programs. Wellbeing resources such as mindfulness, resilience, and meditation courses are explicitly highlighted.
-
Leave & Time Off Breadth — Time-off provisions include PTO, paid holidays and sick days, with parental and family medical leave available. Added flexibility appears in wellness days, a hybrid-first model, and limited work-from-anywhere periods.
-
Fair & Transparent Compensation — Pay is considered competitive in many roles and settings, with external recognition indicating strong standing relative to peers. Feedback suggests employees in several departments view compensation favorably when considering base, bonus, and benefits together.
Proofpoint Insights
What We Do
We provide the most effective cybersecurity and compliance solutions to protect people on every channel including email, the web, the cloud, and social media.
