Associate Manager-Technical Training

About Sutherland: 

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

We are seeking a highly skilled and motivated Associate Manager Training to join our team. In this role, you will be responsible for developing and implementing effective training programs while ensuring high-quality standards across the organization.

1. Design, develop, and implement comprehensive training programs to enhance employee skills and performance
2. Conduct training needs assessments and create tailored learning solutions for various departments
3. Manage and maintain the organization's quality management system, ensuring compliance with industry standards
4. Develop and track key performance indicators (KPIs) for both training effectiveness.
5. Conduct regular audits and implement corrective actions as needed
6. Collaborate with department leaders to identify training needs improvement opportunities.
7. Mentor and guide team members in training management practices
8. Stay updated on industry trends and best practices in training methodologies.
9. Prepare and present reports on training outcomes performance to management people.

Bachelor's degree in Business Administration, Human Resources, or a related field

1. Minimum 2-3 years of experience in training management roles.
2. Proven track record in developing and implementing successful training programs.
3. Excellent project management skills with the ability to manage multiple initiatives simultaneously.
4. Outstanding communication and presentation abilities.
5. Strong leadership skills with experience in team management.
6. Proficiency in learning management systems and quality management tools.
7. Ability to adapt to changing priorities and work effectively in a fast-paced environment.
8. Excellent interpersonal skills with the ability to build relationships across all levels of the organization.