Wells Fargo is seeking an Operations Senior Manager. The role is responsible for activities that support the operational infrastructure, performance, and efficiency.
Manages the daily operation of processing team and liaises and develops a strong connection with other internal functions to provide timely responses to local and offshore customers and manages difficult cases.
Also, duties will include Implementing new Operating/ Control policies, legal and regulatory requirement; Safeguards the Bank free from Operating risks and review the control checkpoint at each processing workflow; Streamlines daily processing workflow, revises and updates the procedure manuals and prepares reports accurately on a timely basis and lead any projects as required.
In this role, you will:
- Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area
- Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance
- Engage stakeholders and internal partners associated within the Operations area
- Work independently on moderately complex issues and projects
- Identify opportunities for process improvement and risk control development and escalate issues to more experienced management
- Provide training, performance, evaluation and coaching of less experienced team
- Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives
- Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility
- Provide responsibility for budget and financial performance
- Collaborate and influence all levels of professionals including more experienced managers
- Lead team to achieve objectives
- Manage allocation of people and financial resources for Operations
- Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications:
- 6+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of management or leadership experience
Desired Qualifications:
- University degree in Business, Commerce, or any other discipline
- Experience in banking operations (Commercial Banking or CIB)
- Experience in payment processing. Knowledge of the following: International Funds Transfer, SWIFT, Federal Reserve Wire Transfer Payments, Foreign Exchange Payments along with experience of handling teams.
- Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
- Strong attention to detail and accuracy skills
- Ability to work effectively in a team environment
- Sound risk management mindset
- Knowledge on Message types of SWIFT, FED WIRE, CHIPS
- Fluent in both verbal and written communication skills
- Proven management skills with ability to analyze issues and provide solutions in a tactful manner
- Ability to work independently and provide support on flexible hours/working days
- Demonstrated leadership and people skills
- Well organized, initiative-taking, constructive and capable of motivating teamwork
- Transition/Process migration experience in a shared service environment
- Flexible in working in any shift
- Must be willing to work in office at the location posted
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What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
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