Jobs at Sutherland

Maintains and updates provider enrollment records in health plan systems. Validates credentialing, contract, demographic, and regulatory data; performs audits and reconciliations; loads required information; monitors daily workloads and meets processing targets. Requires strong attention to detail, analytical and organizational skills, English communication proficiency, Microsoft Office knowledge, accurate typing, and the ability to work independently in a secure remote environment.

Deploys, operates, monitors, and maintains PostgreSQL and other databases on AWS RDS. Responsibilities include database deployments, backups and restores, performance tuning, alert configuration, patching, upgrades, troubleshooting, scripting, operational support, and resolving customer infrastructure issues. The role provides 24x7 SaaS production support, participates in on-call rotations, maintains documentation, and collaborates with a global database and cloud operations team.

Manage absence and leave claims for multiple employers, including intake, information gathering, eligibility review, claim decisions, and follow-up. Respond to employee, employer, and client inquiries by phone and email while meeting service, quality, timeliness, and customer satisfaction KPIs. Interpret policies, benefits, attendance, and payroll-related requirements; protect sensitive information; resolve exceptions; and manage a high-volume caseload accurately and independently.

Quality Assurance Engineer responsible for functional, integration, regression, and performance testing of enterprise web applications. Designs test plans and traceability matrices, builds load-testing harnesses, validates pipeline resilience and concurrency, triages defects, coordinates penetration testing, verifies fixes, and implements performance regression gates in continuous integration. Requires SQL, API testing, browser debugging, and experience with tools such as k6, JMeter, or Locust. Automation, security testing, and regulated-platform evidence preparation are advantageous.

Handle inbound voice and digital customer support interactions in Polish and English. Resolve product, billing, service, and basic technical issues; document cases in CRM systems; meet KPIs including first-contact resolution, average handle time, quality, compliance, and schedule adherence. Associates must communicate empathetically, follow procedures and regulatory requirements, work rotational shifts, complete training, and escalate complex cases appropriately.

Designs and maintains Microsoft Fabric data pipelines, Lakehouse and Warehouse solutions, layered data architectures, dimensional models, and scalable ETL/ELT processes. Develops SQL queries, Python transformation scripts, and data-quality validations using Pandas, NumPy, PySpark, and Requests. Builds Power BI-ready datasets, supports KPI and metric definitions, partners with stakeholders on analytics requirements, and promotes governance, lineage, performance, and reporting consistency.

Generate and maintain MIS and Power BI reports, dashboards, and operational performance metrics across finance processes including Order Management, O2C, P2P, R2R, and FP&A. Analyze CRM data, identify performance gaps, report on SLAs and KPIs, support operational decision-making, and improve reporting efficiency using Advanced Excel, Power BI, and VBA.

Provide customer support primarily through chat and email in German and English. Document interactions in CRM systems, follow communication processes, escalate complex cases, and manage multiple applications simultaneously. The role is non-voice with occasional outbound callbacks and includes onboarding, training, and relocation support to Varna.

Provide customer support primarily through chat and email, delivering timely solutions, documenting interactions in CRM systems, following procedures and quality standards, escalating complex issues, and using multiple platforms simultaneously. The role requires Romanian at C2/native level, English at B2 level, strong communication and computer skills, attention to detail, multitasking, process adherence, and willingness to work shifts in an office-based Varna position.

Handles inbound and outbound customer calls about mobile phone products and services. Provides empathetic customer support, troubleshoots technical issues, documents interactions, resolves queries, and escalates complex cases. The role requires strong communication, multitasking, typing, basic computer and Microsoft Office skills, CRM familiarity, flexible shift availability, and onsite training or work.

Manage ticket resolution, B2B account inquiries, and configuration workflows across credit programs. The role requires knowledge of credit cards, consumer lending, loan operations, credit decisioning, credit reporting agency tools, and collections. Responsibilities include handling multiple accounts concurrently, meeting performance benchmarks, supporting client-facing interactions in English and Spanish, and using APIs, basic coding, Jira, and VDI environments.

Provides customer service for a French-language account in an on-site Cairo contact center. Responsibilities include managing customer accounts, ensuring satisfaction, communicating effectively, and supporting customers during European time-zone rotational shifts.

This is a test posting and explicitly instructs applicants not to apply. No actual job responsibilities or qualifications are provided.

Leads Azure disaster recovery and business continuity architecture for enterprise and hybrid environments. Defines RTO/RPO targets, recovery strategies, dependency mappings, governance standards, and recovery plans. Conducts risk assessments, business impact analyses, DR drills, tabletop exercises, failover/failback testing, and backup/restoration validation. Ensures compliance and audit readiness while identifying resiliency gaps and driving improvements. Partners with cloud, application, security, and executive stakeholders, owning documentation, governance, and communication.

Facilitates Scrum ceremonies, coaches teams on Agile practices, removes delivery obstacles, communicates project risks and status, tracks KPIs, and supports backlog prioritization to help teams deliver quality products on time.

Manage identity and access administration across enterprise applications, directories, servers, email, and network resources. Handle account provisioning, modifications, reviews, revocations, onboarding, transfers, and offboarding while applying RBAC, security policies, approval workflows, segregation of duties, and GDPR requirements. Maintain SLA-based support, incident and service systems, audit readiness, and user access compliance.

Provides first-line process and productivity support for sales agents in a BPO environment. Reviews appointments and tasks, validates and audits sales, rejects invalid transactions, monitors productivity, delivers real-time floor feedback, and prepares daily and weekly performance reports. Requires fluent Spanish or Italian plus B2 English, at least one year of SME experience supporting agents, onsite availability in Alexandria, and open availability.

Supports sales agents by monitoring activities, appointments, productivity, and task completion. Audits and validates sales, rejects invalid transactions, provides real-time floor feedback, communicates priorities, and prepares daily and weekly productivity reports. The role requires onsite work in Alexandria, open availability, fluency in French or German plus B2 English, and at least one year of BPO SME experience.

Oversee identity and physical-location verification throughout the remote employee lifecycle, including pre-hire checks, onboarding, training, quarterly revalidation, hardware audits, and continuous monitoring. Manage exceptions, investigate discrepancies, escalate impersonation incidents, coordinate with InfoSec and HR, maintain secure evidence records, and prepare performance and risk reports. Ensure compliance with verification procedures, service-level agreements, privacy requirements, and client reporting obligations.

Provide inbound customer support in Danish and English through phone, email, and chat for telecommunications customers. Resolve questions about top-ups, SIM activation, roaming, and accounts; document interactions accurately; follow established procedures; and strive for first-contact resolution. The role requires clear, empathetic communication, computer proficiency, and availability for weekday and rotational shifts. Previous customer service, BPO, telecommunications, CRM, or ticketing experience is preferred.