Jobs at Sutherland

Manage real-time workforce operations for inbound/outbound voice contact center programs. Oversee RTAs, monitor queues and staffing, drive SLA adherence, lead intraday planning, publish dashboards, coordinate with scheduling and operations, and support client escalations and performance improvements.

Develop autonomous AI systems with a focus on multi-agent pipelines and real-time AI applications, improving model performance and building APIs.

Lead end-to-end IT projects and programs: plan, scope, schedule, budget, quality, risks, stakeholders and resources. Manage full SDLC deliveries for international clients, produce forecasts and status reports, drive continuous improvement, and act as primary client contact and trusted advisor.

Provide application support by troubleshooting incidents, analyzing logs and exceptions, performing Java debugging and SQL queries, reproducing client environments, configuring and customizing solutions, and documenting customer interactions in CRM while collaborating with higher-tier teams for resolution.

Lead design control and systems engineering for ultrasound products: develop requirements flow-down, architecture, risk and cybersecurity analysis, integration and test, regulatory/QMS compliance (ISO13485, IEC60601, FDA/MDR), manage defect resolution, and collaborate cross-functionally to ensure product commercialization and DHF readiness.

Manage end-to-end project delivery: plan, track progress, coordinate cross-functional teams, mitigate risks, report status, maintain documentation, support budgeting/resource tracking, define KPIs, and resolve blockers in Agile or hybrid environments.

Translate customer business requirements into technical designs and product configurations, define metrics/reports/dashboards and data mappings, implement customer requirements using NICE software, and collaborate with sales/service teams to deliver integrations and BI solutions.

Provide L2/L3 application and production support for cloud-hosted applications: monitor servers, databases and batch jobs; resolve outages and performance issues; maintain runbooks, incident tracking, and metrics; respond to client tickets and provide on-call/off-hour support.

Serve as a trusted technical advisor and escalation point for designated clients. Manage support issues, analyze SR trends, ensure SLAs and customer satisfaction, facilitate cross-team problem resolution and RCA, drive adoption and best practices, oversee transitions, mentor engineers, and communicate client needs to product and R&D teams. May include shift/on-call duties and occasional client travel.

Architect and build agentic AI systems and production services: design APIs, streaming and batch workflows, search and retrieval, multimodal pipelines, evaluation and monitoring, reliability and safety measures, and contribute end-to-end including front-end components.

Lead architecture and implementation of scalable, serverless backend microservices and distributed workflows for high-volume media and AI workloads. Integrate LLMs for inference, build tooling and guardrails for AI agents, contribute Terraform IaC, and ensure robust testing, deployment, and cross-functional strategic designs.

Lead development of multimodal and audio ML models, including training/fine-tuning (LoRA), reinforcement learning, and audio tasks (speaker diarization/ID). Deploy, debug, and maintain distributed cloud systems (AWS/Azure), optimize inference (TensorRT, quantization, pruning), manage production model monitoring and data curation, and work with Product/Operations to design workflows within gated CI/CD environments.

Design, deploy, and maintain AWS infrastructure; manage core AWS services; implement IaC with Terraform or CloudFormation; build CI/CD pipelines; monitor and optimize performance and costs; ensure cloud security and compliance; perform on-premises to AWS migrations; automate tasks with scripting; use security scanning tools and secrets management.

The job involves referrals and maintaining a repository for Legazpi. The role supports Sutherland's operational excellence and digital performance initiatives.

The role involves answering inbound calls, providing customer support, processing payments, and encouraging upsells to new products or services.

The SAP BTP Consultant will lead the design, development, and implementation of applications on SAP BTP, require extensive coding experience, manage projects, and innovate solutions while integrating with existing SAP systems.

As an Oracle Applications Developer, you will develop programs, support existing applications, troubleshoot issues, and lead requirement gatherings, ensuring quality deliverables within project timelines.

The Technical Support Engineer provides enterprise customers with support on storage and infrastructure issues, managing cases from diagnosis to resolution while maintaining high-quality documentation and adhering to SLA targets.

Join Sutherland as a Customer Service Consultant, focusing on excellent communication and customer service skills, and adaptability to shifts.

The Embedded Software Developer will solve technical problems, develop and implement software, mentor junior engineers, and ensure compliance with specifications.