Jobs at Sutherland

Handle inbound voice and non-voice customer support interactions in Swedish and English. Resolve billing, product, service, and basic technical issues; document interactions in CRM systems; meet customer service, quality, compliance, and schedule adherence KPIs; escalate complex cases appropriately; and maintain professional, empathetic communication across global markets.

Manage end-to-end payroll processing, including data validation, salary and deduction calculations, statutory compliance, filings, audits, reconciliations, and discrepancy resolution. Configure, test, and optimize payroll and HRIS platforms while supporting employees and clients with payroll, tax, and benefits inquiries. The role requires payroll expertise, strong Excel and HRIS skills, accounting or finance knowledge, attention to detail, analytical ability, and clear communication.

This is a test job posting with no actual responsibilities or qualifications provided. Applicants are instructed not to apply.

Collaborate with stakeholders to translate business requirements into configured solutions, test and validate implementations, develop proof-of-concepts, document configurations, and recommend optimizations. The role requires hands-on conversational flow development, agent orchestration, knowledge-base configuration, API integrations, technical scoping, and end-to-end client-facing solution ownership.

Supports HR business partnering by interpreting policies, resolving employee relations issues, coaching employees and operational leaders, administering orientations, documenting personnel actions, supporting payroll, and improving HR processes. The role also participates in process optimization projects and requires strong communication, negotiation, relationship management, judgment, and stakeholder-partnering skills.

The Training Manager oversees new-hire, progression, and enhancement training. Responsibilities include supervising classroom delivery, coaching trainers and nesting leads, monitoring training KPIs, creating improvement plans, producing reports, facilitating trainee handoff to production, and driving learner performance through assessments and engagement activities.

Provide Tier 2 IT helpdesk support by handling incidents and service requests, troubleshooting Windows, Microsoft Office, hardware, and Active Directory issues, documenting interactions, managing tickets through resolution, supporting internal employees by phone, and escalating major outages. The role requires strong communication, customer service, teamwork, adherence to service-level targets, and willingness to work night shifts.

Leads analysis of complex scientific and operational datasets to identify insights, KPIs, trends, and evidence-based recommendations. Partners with stakeholders to define requirements, map business and data processes, lead workshops and user acceptance testing, validate data, and support analytics solution delivery. Collaborates with engineering, product, and business teams while presenting findings clearly and building trusted relationships.

Guides clients through knowledge management platform implementations, from requirements gathering and solution configuration through training, documentation, approvals, and post-launch hypercare. Translates AI-enabled features and technical concepts for business stakeholders, coordinates internal deliverables and milestones, estimates customization work, and supports application questions and enhancement discussions.

Provides Tier 2 IT helpdesk support for internal employees by handling technical incidents and service requests, troubleshooting Windows, Microsoft Office, hardware, and Active Directory issues, documenting tickets, meeting service-level targets, escalating major outages, and maintaining effective customer and team communication. The role requires phone-based support, incident management, ticket closure, and willingness to work night shifts.

Manage and mentor a technical support engineering team of 10–15 employees. Oversee daily support operations, SLAs, quality standards, escalations, KPIs, customer communications, and performance management. Analyze complex technical issues, coordinate with internal teams, improve support processes and knowledgebase content, and channel customer feedback to Product Management and Research and Development.

Recruit high-volume positions across Egypt, particularly Alexandria and Cairo. Source and identify qualified candidates, support hiring and onboarding, maintain candidate and external-resource relationships, and coordinate drug tests, background checks, and other pre-employment requirements. The role requires managing multiple schedules and initiatives, communicating professionally, and working onsite in Alexandria.

Leads Americas network strategy, architecture, operations, security, and continuous improvement across corporate and cloud environments. Manages and mentors network engineers, oversees LAN, WAN, wireless, firewalls, switches, load balancers, SD-WAN, and cloud technologies, and ensures reliability, scalability, compliance, and performance. Partners with global IT teams, vendors, and business units on infrastructure projects, facilities, budgeting, documentation, change control, troubleshooting, upgrades, and urgent incident response.

Leads a customer service team of 18–20 associates supporting online gaming or similar programs. Responsibilities include managing performance, telephony metrics, attendance, utilization, productivity, attrition, queue administration, service quality, reporting, client relationships, employee development, motivation, and issue resolution. The role requires onsite work in Palayan with night or shifting schedules.

Reviews banking wire entries, maintains vendor records, prepares journal entries, processes 1099s, reviews Chrome River transactions, monitors helpdesk activity, and completes assigned projects. The role requires accounts payable experience, spreadsheet skills, strong organization, communication, adaptability, attention to detail, self-direction, teamwork, and problem-solving abilities.

Manage a sales-oriented customer service team by improving performance, customer experience, resolution, CSAT, attendance, retention, and employee morale. Responsibilities include call listening, behavioral coaching, action planning, audits, performance reporting, client presentations, continuous improvement, stakeholder management, and team engagement. The role requires delivering results across productivity, quality, customer experience, and revenue metrics in a high-pressure environment.

Designs and develops end-to-end learning solutions across classroom, virtual, self-paced, and e-learning environments. Responsibilities include needs analysis, curriculum development, instructional materials, AI-assisted content creation, SME collaboration, train-the-trainer facilitation, training readiness, project coordination, and evaluation using Kirkpatrick’s Four Levels. Requires experience with instructional design methodologies, adult learning, training delivery, and learning effectiveness measurement.

Design and develop scalable learning technology, including SCORM/xAPI e-learning, interactive simulations, AI-powered coaching, assessments, and internal applications. Translate learning and business requirements into production software using Python, JavaScript or TypeScript, APIs, Docker, and modern frameworks. Integrate LLMs, create prompts and evaluation methods, troubleshoot LMS tracking and reporting, conduct technical and instructional QA, and collaborate with SMEs, designers, developers, and stakeholders.

Manage and support global customer-hosted databases in AWS, with primary responsibility for PostgreSQL and RDS. Duties include deployments, health monitoring, alert configuration, backups and restores, patching, upgrades, performance tuning, troubleshooting, scripting, incident resolution, documentation, and 24x7 production support. The role also handles AWS console administration, Terraform comparisons, database availability, operational issues, and collaboration with a global infrastructure team.

Manage and coach a team supporting mortgage campaigns while driving KPI performance, reducing attrition and shrinkage, analyzing trends, and providing performance feedback. The role also communicates customer insights to leadership, supports organizational initiatives, and promotes collaboration, accountability, and continuous improvement in a fast-paced environment.