Search the 301 jobs at Sutherland

The Implementation Engineer will design, implement, and support the Genesys platform, focusing on Omni-Channel solutions. Responsibilities include gathering business requirements, collaborating with other teams, developing infrastructure monitoring solutions, conducting testing, and mentoring junior staff.

As a Subject Matter Expert, you will empower staff through training sessions, conduct remedial training and interventions, maintain client relationships, and ensure new hires are equipped with necessary skills for production goals. You'll partner with management to identify skill gaps and work on training content.

The Quality Analyst is responsible for transaction evaluation, managing service quality, maintaining client communication, and producing effective data-driven strategies. They ensure customer satisfaction by analyzing performance and reporting key information to management.

The Trainer will create and facilitate training materials while delivering and evaluating both soft and technical skills training. Responsibilities include coaching learners, maintaining client communication, overseeing training sessions, and providing feedback to enhance performance.

The Senior Team Manager is responsible for overseeing and coaching Customer Care teams, monitoring performance metrics, handling escalated calls, and collaborating with the Training department. The role focuses on developing team managers, ensuring quality responses to inquiries, and maintaining effective communication across teams.

The Apigee Administrator will manage and optimize API gateway infrastructure using Apigee while integrating with AWS for cloud deployment. Responsibilities include monitoring API performance, ensuring security and compliance, optimizing resources for scalability, and collaborating with cross-functional teams.

The Client Director will manage customer relationships and oversee the implementation of Oracle Fusion solutions, ensuring projects are completed on time and within budget. They will act as a primary contact for clients, providing expert guidance and collaborating with internal teams for seamless delivery.

The Implementation Engineer will design, implement, and support the Genesys platform at Sutherland, focusing on omni-channel solutions and providing technical consultancy. Duties include gathering business requirements, developing monitoring solutions, conducting tests, managing vendors, and mentoring engineers.

The Associate Manager will lead a team of Consultants, ensuring performance meets KPI targets while managing team metrics such as attrition and shrinkage. Responsibilities include mentoring team members, providing feedback, and keeping management updated on customer trends.

The Senior AEM-React Developer will focus on developing and managing websites and templates in Adobe Experience Manager and WebSphere Portal. Responsibilities include custom component design, integration with external systems, performance optimization, and collaboration with design and QA teams to deliver high-quality user experiences.

The Sr Data Power Developer will manage IBM DataPower appliances, develop secure API and SOA solutions, and implement security measures for web services. Responsibilities include troubleshooting, documentation, compliance with standards, team collaboration, and maintaining system integrity through upgrades and automation.

The role involves providing exceptional customer service by handling inquiries, documenting account activities, and ensuring customer satisfaction. You will communicate with customers, upsell products, and solve issues promptly while adhering to company policies and maintaining attendance.

The Sr Java Microservices Developer will be responsible for designing, developing, and maintaining Java/J2EE systems that integrate with external services. Key responsibilities include building customer-facing microservices, utilizing AWS, and automating deployments with tools like Jenkins and Terraform.

As a Loyalty Associate, you will handle non-voice customer service inquiries and focus on preventing customer churn through effective communication. Duties include analyzing customer loyalty data, creating job aids, quality monitoring, and ensuring a world-class support experience while achieving KPIs.

The Associate Manager - Talent Acquisition will lead a team of recruiters, ensuring compliance with hiring procedures and enhancing the candidate experience. Responsibilities include overseeing talent assessment, improving onboarding processes, and managing internal communications.

The Team Manager for Technical Sales will drive performance metrics and manage administrative tasks while developing team members. Responsibilities include enhancing client relationships, maintaining high morale, and generating effective strategies for customer satisfaction based on data analysis.

Sutherland seeks a Quality Analyst responsible for evaluating and documenting customer transactions to ensure information accuracy and adherence to guidelines. The role involves attending calibration sessions and overseeing service quality to enhance customer satisfaction.

The Quality Analyst evaluates and documents customer transactions to ensure accuracy and adherence to processes, focusing on delivering high customer satisfaction and meeting KPI goals. Responsibilities include transaction evaluation, maintaining communication with clients, and participating in calibration sessions to enhance service quality.

As a KYC Analyst, you will be tasked with verifying customer identities, assessing transaction risks, monitoring transactions for suspicious activity, ensuring compliance with AML regulations, and maintaining detailed documentation. This role requires collaboration with internal teams to improve processes and handle sensitive information appropriately.

The Sr. Manager for Process Improvement leads Lean Six Sigma initiatives, engaging with senior leaders to address business challenges. Responsibilities include mentoring Project Managers, conducting analyses, developing management presentations, quantifying project impacts, promoting risk awareness, and building strong teams. The role emphasizes improving operational performance through a customer-focused and data-driven approach.