Jobs at Sutherland

Manage and support global customer-hosted databases in AWS, with primary responsibility for PostgreSQL and RDS. Duties include deployments, health monitoring, alert configuration, backups and restores, patching, upgrades, performance tuning, troubleshooting, scripting, incident resolution, documentation, and 24x7 production support. The role also handles AWS console administration, Terraform comparisons, database availability, operational issues, and collaboration with a global infrastructure team.

Manage and coach a team supporting mortgage campaigns while driving KPI performance, reducing attrition and shrinkage, analyzing trends, and providing performance feedback. The role also communicates customer insights to leadership, supports organizational initiatives, and promotes collaboration, accountability, and continuous improvement in a fast-paced environment.

Evaluate and document customer transactions for accuracy, consistency, and compliance with processes and guidelines. Monitor service quality, customer satisfaction, employee engagement, and KPI performance. Complete assigned evaluations, participate in calibration sessions, communicate with clients and team members, interpret data, identify trends, and recommend improvements.

Evaluates and documents customer transactions to ensure process compliance, accurate information, consistent service quality, and strong customer experiences. Conducts assigned quality evaluations, participates in calibration sessions, monitors KPI performance, communicates findings to clients and team members, identifies trends, and recommends improvements. Requires analytical, communication, teamwork, and Microsoft Office skills in a fast-paced environment.

Manages sales teams in a BPO or contact center environment, overseeing performance, service quality, customer satisfaction, compliance, training needs, operational procedures, and stakeholder communication. Develops data-driven strategies, addresses issues, supports promotions and updates, and ensures team adherence to processes while driving sales excellence and business results.

Generates and qualifies B2B leads, manages full-funnel sales pipelines, and advances digital transformation opportunities toward closure. The role uses consultative selling, data-driven storytelling, market intelligence, and executive-level engagement to position AI, cloud, automation, analytics, and digital CX solutions. Responsibilities include collaborating with marketing, technology, and delivery teams, developing business cases, optimizing sales KPIs, and identifying client expansion opportunities.

Evaluate assigned transactions, participate in calibration sessions, monitor service quality and customer satisfaction, maintain communication with clients and team members, resolve issues, and provide timely performance reports. The role uses data analysis and observations to identify trends, recommend improvements, and support telecom program outcomes. Candidates must work onsite in Cairo and speak German or Spanish.

Conduct credit research on issuers and fixed-income investments, including high-yield bonds, leveraged loans, and structured products. Build financial models, assess business risks, catalysts, covenants, capital structures, and relative value, and develop investment recommendations. Write credit reports and defend conclusions to portfolio managers. Monitor portfolio positions, market developments, and relevant news while collaborating with senior analysts and clients in a fast-paced environment.

Provide inbound customer support for a telecommunications provider through phone, email, and chat. Assist with top-ups, SIM activation, roaming, and account inquiries; resolve issues, document interactions accurately, and deliver clear, empathetic service. The role requires Danish and English proficiency, computer skills, availability during weekday business hours, and willingness to work onsite in Sofia with rotational shifts.

Leads specialized talent sourcing and hiring campaigns for hard-to-fill BPO and technical roles. Designs online and offline recruitment activities, builds candidate databases, coordinates sourcing teams and vendors, tracks hiring performance, analyzes results, manages cost-per-hire targets, and improves recruitment processes. Provides team direction, coaching, reporting, and strategic recommendations to meet headcount requirements and deliver specialized hiring programs.

Develop predictive and statistical models, conduct advanced analytics, apply NLP and AI techniques, and translate complex data into strategic business insights. Partner with senior stakeholders to improve operations, customer experience, workforce planning, and revenue outcomes. Use Python, SQL, cloud analytics platforms, and large-scale data tools while communicating recommendations to technical and non-technical audiences. Collaborate with data engineering teams on scalable solutions, data quality, governance, and analytics modernization.

Performs manual and automation testing for web, mobile, healthcare, and medical device applications. Responsibilities include designing test cases, executing functional, regression, integration, UAT, compatibility, and exploratory tests, validating GTM and SEO implementations, testing across browsers and devices, managing defects in Jira and Redmine, supporting Agile ceremonies, preparing quality reports, and assisting with migration and release validation. The role also mentors junior testers and contributes to process improvements.

Design, develop, test, maintain, and enhance scalable software applications. Translate business requirements into technical solutions, write maintainable code, troubleshoot issues, participate in reviews, integrate APIs and databases, optimize performance, document systems, and collaborate with developers, QA teams, project managers, and stakeholders.

Leads enterprise strategy and operations initiatives, develops business cases and financial models, analyzes performance, builds forecasts and dashboards, and provides executive-ready recommendations. Partners with senior stakeholders to identify growth opportunities, improve operational efficiency, manage complex cross-functional projects, and drive measurable business outcomes. This individual contributor role requires independent problem solving, strong analytical capabilities, executive communication, and the ability to influence decisions across a matrixed organization.

Lead enterprise data modernization by migrating legacy reporting environments to cloud platforms, building scalable data pipelines and transformation frameworks, optimizing BI models and SQL workloads, and ensuring data quality. Partner with data scientists, analysts, and business stakeholders to deliver governed data products supporting analytics, reporting, and machine learning. Establish best practices for governance, version control, documentation, deployment, monitoring, and platform performance.

Leads financial fraud analytics and risk strategy by identifying fraud trends, investigating incidents, analyzing root causes, developing predictive models and dashboards, strengthening controls, and advising senior leaders. The role translates complex data into risk mitigation strategies, supports automation and process improvements, and influences enterprise-wide decisions related to fraud prevention, compliance, and operational integrity.

Handles inbound and outbound customer calls about mobile products and services. Troubleshoots technical issues, resolves customer questions, documents interactions, escalates complex cases, and follows company policies. The role requires empathy, strong communication, accurate typing, multitasking across systems, basic Microsoft Office skills, technical aptitude, flexible shift availability, and onsite training or work.

Provides first-level technical support to customers, drivers, administrators, and internal stakeholders. Troubleshoots hardware, software, connectivity, video telematics, and platform issues; documents interactions, resolves problems within established procedures, and escalates complex cases. Requires strong communication, customer service, multitasking, and technical troubleshooting skills in an onsite, fast-paced environment.

Conduct high-volume recruiting from sourcing and resume screening through interviews, background checks, and hiring. Partner with hiring managers, maintain candidate records in ATS platforms, manage recruitment pipelines, track hiring metrics, ensure compliance with employment laws, and provide a positive candidate experience.

Leads a Customer Success team responsible for customer experience, retention, adoption, and performance metrics. Develops change-management and value-delivery strategies, aligns with renewals and expansion teams, and demonstrates customer ROI. Recruits, mentors, and develops Customer Success Managers while fostering a customer-first culture. Tracks operational metrics, drives cross-functional collaboration, manages escalated client issues, and engages effectively with senior executives.