Jobs at Sutherland

Lead Duck Creek transformation projects including migrations and upgrades. Perform requirement and gap analysis across versions and cloud, prepare business scenarios, and support functional testing and UAT.

Design, develop, and administer PostgreSQL databases; perform data modeling, replication, partitioning, HA/disaster recovery planning, performance tuning, query optimization, and monitoring; write complex SQL and database code; use Git and work on Linux/RHEL environments while communicating in English.

The Customer Support Associate serves as the first point of contact for B2B customers, providing professional support via email, chat, or voice while maintaining SLAs and resolving issues with empathy. The role includes managing documentation, meeting performance metrics, and suggesting improvements.

The Associate resolves customer issues effectively through communication, supports vendors, maintains performance metrics, and collaborates with various departments to ensure resolution of inquiries.

The Employee Engagement Specialist will create programs to motivate employees, manage engagement activities, gather feedback, and enhance company culture.

Customer Service Consultants provide exceptional service by answering inbound calls, handling inquiries, processing payments, and performing account maintenance while promoting new products.

The Multimedia Artist/Graphic Designer will create content for recruitment and branding, ensuring it adheres to design standards and enhances the company's talent brand.

Lead and design training programs for Customer Service Consultants, ensuring they have the necessary technical and customer service skills, while analyzing performance data and collaborating with stakeholders.

Provide exceptional customer service by answering inbound calls, addressing inquiries, processing payments, and performing general account maintenance.

The Technical Sales Associate role involves handling inbound queries through voice and chat, upselling, cross-selling, and ensuring a high level of customer service for North American clients.

Design, develop, test, and deploy scalable backend services and APIs using Node.js and Java. Optimize relational databases, implement real-time communication (SIP/RTP), support media processing, troubleshoot production issues, and collaborate with cross-functional teams to deliver contact-center features and integrations.

Lead and deliver market research and consulting engagements including secondary and primary research, analysis, insight generation, report preparation, team coordination, client communication, and contributing to business development and thought leadership.

Serve as a technical advisor for healthcare SaaS projects: document requirements, create system blueprints, validate infrastructure, run SQL scripts, lead customer workshops, and share solution documentation and best practices to ensure production readiness.

The Lead AI Engineer designs and scales AI-driven platforms for case management and customer service, collaborating with stakeholders to develop machine learning solutions and automate workflows.

The Team Manager oversees data annotation for a technology platform, focusing on team management, performance metrics, and data classification for AI/ML models. Responsibilities include reviewing data, ensuring quality standards, communication with stakeholders, and maintaining compliance with policies.

Provide customer service and technical support for payment terminals and POS systems, handling inquiries, installations, and troubleshooting, ensuring high satisfaction.

As a Customer Service Specialist, you'll handle customer interactions, provide tailored solutions, and ensure a positive customer experience through effective communication.

Evaluate and manage passenger claims under EU 261 regulations by analyzing operational data, coordinating with airline departments, and ensuring compliance with aviation standards.

This role involves providing non-voice email and chat support for Spotify users, assisting with account management and troubleshooting.

As a Chat Support Specialist, you will assist customers by responding to inquiries via chat and email, documenting interactions, and escalating complex cases as needed.