Jobs at Sutherland

The Lead Software Development role at Sutherland involves delivering automation solutions, overseeing software design, development, testing, and deployment, and requires expertise in various .NET technologies.

The Recruiter will manage leadership and IT hiring in Bulgaria, ensuring a smooth candidate experience and effectively sourcing qualified talent.

Design and implement Cisco UCCE and CUCM platforms. Collaborate with teams on business requirements, provide technical consultancy, and manage vendor relationships. Develop monitoring solutions and disaster recovery plans while mentoring engineers.

Provide email and chat support to Spotify users, assist with account management, payment issues, and troubleshooting, while delivering excellent customer service.

Provide email and chat support for Spotify users, answering FAQs, assisting with account issues, and guiding users through troubleshooting.

The Associate Manager is responsible for overseeing call quality, delivering customer service, managing reports, and ensuring customer satisfaction through data-driven strategies and performance management.

The Payroll Tax Analyst manages payroll tax for multi-state operations, ensuring compliance and accuracy in filings, reconciliations, and reporting while identifying process improvements.

Seeking a Software Development Engineer to architect and deploy enterprise-grade applications, lead full-stack development, and integrate AI capabilities. Responsibilities include designing scalable microservices, collaborating with teams, and mentoring junior engineers.

Provide email and chat support for customers of a music streaming platform. Assist with account inquiries, troubleshooting, and frequently asked questions while maintaining customer satisfaction.

Develop autonomous AI systems with a focus on multi-agent pipelines and real-time AI applications, improving model performance and building APIs.

The job involves referrals and maintaining a repository for Legazpi. The role supports Sutherland's operational excellence and digital performance initiatives.

The role involves handling inbound customer service calls, providing information, processing payments, and encouraging product upsells.

The role involves answering inbound calls, providing customer support, processing payments, and encouraging upsells to new products or services.

Manage daily operations of streaming services, ensuring KPI achievement. Coach and mentor team members while driving operational excellence and maintaining customer satisfaction.

As an Oracle Applications Developer, you will develop programs, support existing applications, troubleshoot issues, and lead requirement gatherings, ensuring quality deliverables within project timelines.

The IT Help Desk Specialist provides technical support, troubleshoot issues, maintains systems, manages IT assets, and ensures compliance with SLAs and documentation standards.

Join Sutherland as a Customer Service Consultant, focusing on excellent communication and customer service skills, and adaptability to shifts.

The Embedded Software Developer will solve technical problems, develop and implement software, mentor junior engineers, and ensure compliance with specifications.

The Principal Voice Software Developer leads backend development, ensuring best practices, optimizing databases, and tackling performance bottlenecks, while collaborating across teams for quality software delivery.

Customer Service Consultants handle inbound calls, providing customer support, answering inquiries, processing payments, and promoting products or services.