Search the 192 jobs at Sutherland

The Resource Manager maintains and enhances the organization's human resources by planning, implementing, and enforcing strategic staffing policies. They are responsible for scheduling and assigning employees, maintaining resource databases, forecasting workloads, and resolving resource requirements effectively and timely.

Seeking a Director for Transformation at Sutherland Global Services. Responsibilities include impacting the bottom line, building the company, defining Sutherland's reputation, improving processes, strengthening relationships, and driving strategic initiatives. Successful candidates will have a Bachelor's degree, 8+ years of management experience, strong analytical and interpersonal skills, leadership abilities, and a proactive approach to problem-solving.

Seeking an Integration Engineer to deliver technical aspects of product deployments for NICE Systems' customers. Involves direct interaction with customers, designing and implementing solutions to integrate data with Sales Performance Management Applications Suite. Responsibilities include designing, developing, and configuring end-user functionality such as data ports, webservices, PL/SQL procedures, triggers, and more.

Analyzing insurance claims, processing according to procedures, calculating patient responsibilities, and capturing information for claims processing.

Handle customer service inquiries through non-voice channels, analyze customer loyalty data, provide quality monitoring, sales, coaching, and tracking of customer comments. Deliver excellent customer service and meet service standards. Work proactively to ensure potential issues are escalated appropriately.

Seeking a reliable and technical Operational Risk Analyst to identify process gaps, achieve quality goals, and contribute to improvement initiatives. Requires minimum 4 years of experience in BPM/BPO industry and strong verbal and written English skills. Knowledge of MS Office, analytical and statistical skills, and no disciplinary actions in the last year are essential.

Sutherland is looking for an Associate Manager - Software Development with 8+ years of experience in HL7, CCD, X12, FHIR, Integration tools (Mirth, Cloverleaf), SQL. The role involves overseeing system/data integration initiatives for HIT, collaborating with stakeholders, mentoring team members, and providing technical guidance.

Manage the end-to-end lifecycle of the Adobe Experience Manager (AEM) platform and related environments, including deployment, monitoring, security, and collaboration with cross-functional teams.

Lead - Real Time Analyst position at Sutherland Global Services, a global provider of business process and technology management services. Responsible for analyzing real-time data to support business processes and customer facing solutions. Full-time, in-office position.

Seeking a Full Stack Developer with experience in Flexera discovery, database management, script development, technical integrations, and software lifecycle management. Responsible for building automation, improving data and reports, and resolving technical issues in an expedited manner. Strong communication, analytical, and troubleshooting skills required.

Provide exceptional customer service and act as a brand ambassador for sports streaming services, supporting fans via various channels. Offer competitive hourly rates, benefits, and advancement opportunities. Requires high school diploma, customer service experience, English communication skills, and passion for sports.

Seeking a dynamic Bilingual HR Support Representative proficient in French and English to provide seamless HR support for clients. Responsibilities include receiving and resolving HR inquiries, addressing employee questions, and maintaining service levels. Must have excellent proficiency in French and English, attention to detail, and problem-solving skills. Offers job security, health insurance, competitive salary, career progression, remote work flexibility, and various employee benefits.

Deliver and evaluate soft & technical skills training on all aspects of client training. Create, revise training materials, fill out accurate reports, and maintain communication with clients. Facilitate new hire training and floor-training. Coach trainees and provide feedback to enhance performance metrics.

Seeking a dynamic Bilingual HR Support Representative proficient in German and English to ensure seamless HR support for clients. Responsibilities include receiving and logging HR inquiries, resolving queries, addressing employee inquiries, and maintaining service levels.

Lead position responsible for evaluating and documenting customer transactions to ensure high levels of customer experience and employee engagement. Responsibilities include overseeing performance, strengthening relationships, keeping management updated, and impacting the bottom line with data analysis.

Provide exceptional customer service and act as a brand ambassador for a streaming company, assisting sports fans with their digital platforms. Must have strong communication skills, knowledge of sports, and ability to multitask in a remote environment.

Deliver and evaluate soft & technical skills training, create and revise training materials, fill out accurate reports, communicate with clients and team members, facilitate new hire training, supervise and coach learners, oversee new hire progression, coach and provide feedback to trainees

The Associate Team Manager role involves managing a technical support group, facilitating team members' technical and career growth, overseeing recruitment and hiring activities, conducting performance management, coordinating team administrative tasks, contributing to driving customer satisfaction, and engaging with the team. Qualifications include 2 years of experience as a people manager, a college degree in a relevant technical field, analytical and problem-solving skills, people leadership qualities, and strong communication abilities.

Seeking a leadership-oriented individual to join as a Team Leader for Sales & Tech. Responsibilities include driving results, managing team members, maintaining client communication, developing strategies, and ensuring customer satisfaction. Qualifications include hands-on experience in tech support and sales operations, managing remote and hybrid teams, Bachelor's degree, leadership skills, and strong communication abilities.

The Sr Training Manager at Sutherland is responsible for developing and implementing training programs, overseeing performance goals, and strengthening relationships with clients and team members. They also streamline training approaches, manage administrative responsibilities, and collaborate with various teams to improve performance and training initiatives.