Search the 271 jobs at Sutherland

The Implementation Engineer will design, implement, and support the Genesys platform, focusing on Omni-Channel solutions. Responsibilities include gathering business requirements, collaborating with other teams, developing infrastructure monitoring solutions, conducting testing, and mentoring junior staff.

As a Trainer, you will design and deliver both soft and technical skills training, supervise learners in various training environments, maintain communication with clients, and aid in the development of training materials. You are also responsible for coaching trainees to meet performance metrics, while overseeing their progression through training programs.

The Associate Engineer will deliver projects on schedule, manage resources, and ensure proper communication throughout the project lifecycle. Responsibilities include defining project scopes, managing changes, and anticipating impacts on client commitments.

The Lead Real Time Analyst at Sutherland is responsible for analyzing call center performance metrics, ensuring key performance indicators (KPIs) are met, and providing insights to optimize operations. Strong skills in MS Excel and knowledge of call center technology are vital, along with flexibility for varied shifts in a 24/7 environment. People management experience is also required.

The Observability Support Engineer will lead security operations, focusing on reviewing and optimizing security systems and ensuring compliance with SOX standards. Responsibilities include overseeing resource monitoring, implementing New Relic, managing compliance audits, and leading a team of security professionals in incident management and stakeholder collaboration.

The Executive Assistant / PMO Coordinator at Sutherland provides administrative support to executives while assisting in project management across various operations. Responsibilities include managing calendars, coordinating travel, preparing reports, and supporting continuous improvement initiatives, ensuring effective stakeholder engagement and project tracking.

The Senior Associate - Travel will handle international and domestic ticketing inquiries, book hotels and group reservations, manage employee travel queries over call and chat, and ensure adherence to the company's travel policy while maintaining transaction records and data audits.

As a Team Manager at Sutherland, you will lead a team to ensure high performance and service quality, focusing on customer satisfaction. Responsibilities include strategic planning based on data analysis, identifying training needs, maintaining communication with clients and team members, and ensuring compliance with processes.

The Business Analyst or Sr. Business Analyst will analyze and document Oracle EBS Payroll requirements, collaborate with cross-functional teams, provide functional expertise, assist in system configuration and testing, improve payroll processes, and support troubleshooting efforts. The role requires a minimum of 6-8 years of experience in payroll analysis and strong communication skills.

As an Associate Manager - Business Analyst, you will analyze and optimize business processes to enhance operational efficiency, improve service delivery, and achieve client and company goals. Your responsibilities include identifying inefficiencies, gathering and documenting requirements, generating reports, and overseeing process improvements.

The Operations Manager will oversee community performance through coaching and auditing, partner in continuous improvement activities, advocate for clients by ensuring deliverables are met, and manage teams by addressing attendance and performance issues, while providing necessary training and updates.

The Senior Operations Manager is responsible for managing performance within a cluster/community, advocating for clients, and overseeing people management. This includes conducting coaching sessions, improving operations, and ensuring team accountability and communication amongst staff.

The Lead - Research position involves conducting commercial and market reviews, designing financial analyses, and managing mid-sized research projects. The role requires excellent client communication skills and contributing to business development and thought leadership. A strong analytical mindset and problem-solving skills are essential, along with the ability to work independently under tight deadlines.

As a Customer Support Consultant, you will handle customer inquiries through calls and emails, provide knowledgeable and friendly service, remain updated on internal processes and technology, and achieve sales metrics. Role involves teamwork and maintaining documentation accuracy.

The Sr. Training Supervisor at Sutherland will oversee training delivery, coach trainers, assess KPI performance, and create action plans for improvement. They will manage new hire training life cycles, facilitate training materials, and provide feedback to trainees to enhance their performance.

As a Training Supervisor, you will oversee training delivery, coach trainers, assess KPI performance, improve training results, and manage the new hire training life cycle. You will also facilitate multi-week training sessions and work closely with training partners to meet company goals.

The Utility Billing Associate is responsible for preparing utility bills, responding to customer inquiries, obtaining and checking meter readings, managing accounts, maintaining records, and implementing collections policies. Excellent customer service and attention to detail are crucial for handling billing-related tasks and customer complaints.

The Customer Experience Analyst will complete CX observations and champion initiatives for continuous improvement. This role involves analyzing team performance to identify opportunities for enhancing customer satisfaction and quality in interactions.

As a Trainer at Sutherland Global Services, you will be responsible for delivering and evaluating soft and technical skills training. Your duties include creating and revising training materials, facilitating new hire training, coaching trainees, and maintaining communication with clients and team members to ensure effective learning experiences.

As a Trainer at Sutherland Global Services, you will create and facilitate training materials, oversee new hire progression, and coach trainees to ensure they meet performance metrics. Your role includes delivering evaluations of soft and technical skills training and maintaining effective communication with clients and team members.