Jobs at Sutherland

Lead Workforce Analytics designs, automates, and maintains operational reports and dashboards, analyzes contact-center data to identify trends and root causes, ensures data quality, develops early-warning KPIs, automates reporting processes, and partners with Operations and stakeholders to drive data-driven decisions and performance improvements.

Design and implement responsive front-end and scalable back-end services; manage AWS-based infrastructure with Terraform, Kubernetes, and Ansible; administer and optimize relational databases; automate operations with scripting; monitor and troubleshoot production SaaS systems; ensure security and compliance while collaborating across development, support, and operations teams.

Lead development and deliver end-to-end automation solutions for healthcare digital engineering: design, develop, test, deploy, and support .NET/Azure applications. Debug production issues, provide root-cause analysis, follow coding standards, work in Agile/SCRUM, and collaborate with stakeholders. Familiarity with client-side frameworks, APIs, and MS SQL expected; US healthcare domain and AI knowledge are advantages.

Design, implement, and support enterprise LAN/WAN/WLAN/SD-WAN and cloud networking. Provide Tier 2/3 incident response, troubleshooting, and root cause analysis. Implement network security controls, support compliance, integrate multi-cloud connectivity, lead network projects, mentor junior engineers, and apply automation/Infrastructure-as-Code where appropriate.

Design, build, and deploy AI/ML solutions—particularly NLP and language-model based translation systems. Develop backend services (FastAPI/Flask), work with ML frameworks and data libraries, collaborate on model development, and integrate solutions with web technologies and cloud platforms.

The OS Engineer will design, build, and maintain Windows OS images, implement OS hardening, manage automated deployments, and collaborate with teams to ensure compliance and timely delivery.

Design and produce client-ready pitchbooks, proposals, infographics, and presentation materials using Microsoft Office and Adobe Creative Suite. Manage intake, prioritize deadlines, maintain brand standards, incorporate feedback, and drive continuous improvement to ensure high-quality, accurate, and timely deliverables for corporate stakeholders.

Provide front-end updates and CMS content changes for automobile dealer websites on the dealer eProcess platform. Use HTML/CSS and WordPress, handle ticketed requests via HubSpot or similar tools, apply basic Python scripting for automation, and collaborate with teams to ensure timely, brand-compliant site updates.

Partner with NICE business consultants to design, develop, and maintain BI and ML solutions for contact center analytics. Build automated pipelines, SQL queries, statistical models, and presentations to deliver KPI insights, financial impact analyses, and AI-driven recommendations to customers and stakeholders.

Manage a team of consultants for a streaming-services program: drive KPI performance, manage attrition/shrinkage, coach and mentor staff, report trends to leadership, and implement organizational initiatives.

Receive, review, and digitize provider enrollment and credentialing documents. Ensure completeness and accuracy, index and maintain records, support mailing and filing, perform high-volume scanning, use MS Office/SharePoint, and make minimal status calls to Medicaid/Medicare.

Collects, sorts, scans, and deposits incoming customer checks; maintains deposit trackers and records; coordinates remittance details with Treasury and offshore Cash Application teams; researches missing remittance information; ensures compliance with internal controls and audit requirements while meeting daily processing deadlines.

Manage pre-payroll activities and ensure compliance with European labor regulations. Maintain payroll records, process exceptions and one-off payments, support forecasting and analytics, prepare documentation for audits, assist mid-year and year-end reconciliations, and produce payroll reports and dashboards while collaborating with HR, finance, and cross-functional teams.

Lead developer responsible for end-to-end delivery of automation solutions: design, develop, test and deploy applications using .NET (Core/ASP.NET/MVC), C#, MS SQL Server and Azure. Work includes front-end integration (Angular/React/Node), CI/CD, containerized deployments, production debugging, status reporting, coaching and ensuring service quality within Agile Scrum.

Serve as primary technical account lead for enterprise customers: manage SLAs, drive adoption and ROI, resolve complex contact-center and telecom issues, coordinate cross-functional CX resources, conduct strategic reviews, recommend product improvements, and ensure customer satisfaction and retention while supporting sales and implementation efforts.

Serve as primary technical point of contact for enterprise accounts, manage escalations, monitor support metrics, drive cross-functional resolution, lead RCAs and operational reviews, support onboarding and adoption, mentor teams, and drive continuous improvement to ensure customer success and service excellence.

Lead Customer Experience Analyst performs CX observations, drives CE initiatives, delivers team-level analysis to improve CSAT/Issue Resolution/ASAT, identifies defects and root causes, provides coaching and targeted recommendations, and produces Level 1 analysis and continuous improvement follow-up for assigned teams.

Develop, customize, integrate, test, and deploy scalable enterprise software solutions for risk, fraud prevention, fintech, and data platforms. Collaborate with cross-functional teams, troubleshoot defects and performance issues, support deployments across environments, and contribute to architecture, code reviews, and continuous improvement.

Lead an onsite Taguig insurance claims support team, ensuring operational excellence, client communication, compliance, training, data-driven improvements, stakeholder collaboration, and adherence to disability leave processes (Short-Term, Long-Term, FMLA, State Leave).

Lead FP&A analytics by building executive Power BI dashboards, improving planning/forecasting, ensuring data governance and quality, and delivering actionable financial and operational insights to leadership.