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What We'll Bring:
We are looking for a dedicated and detail-oriented Analyst for Account Services to join our team. This role functions as a relationship manager for our B2B members—focused on operations and customer service. The Analyst will serve as one of the frontliners supporting our partners, ensuring their needs are met and their inquiries are addressed efficiently and professionally.What You'll Bring:
The Analyst – Account Services will be responsible for managing and supporting the day‑to‑day operational needs of assigned member accounts. This includes acting as the primary point of contact, ensuring timely resolution of inquiries, coordinating with internal teams, managing onboarding activities, and maintaining strong professional relationships with stakeholders.
Key responsibilities include:
Acting as a relationship manager for B2B members, ensuring a positive and seamless service experience
Providing frontline support for member inquiries, concerns, and operational requests
Coordinate and conduct onboarding activities for new members, ensuring proper orientation to services, tools, and processes.
Collaborate with internal departments to resolve issues and fulfill member needs
Monitoring account performance, service levels, and process adherence
Preparing and maintaining reports, dashboards, and documentation related to account activity
Assisting in process improvements to enhance member satisfaction and service efficiency
Ensuring all interactions are handled in a professional, timely, and accurate manner
Impact You'll Make:
Skills & Qualifications Required
Technical & Operational Skills
Strong analytical and problem‑solving skills
Excellent verbal and written communication
Ability to manage multiple accounts and prioritize tasks effectively
Proficiency in MS Office applications (Excel, Outlook, Word)
Experience in operations, customer service, or account management preferred
Soft Skills & Traits
- Customer‑centric mindset and strong relationship‑building skills
- Highly organized and detail-oriented
- Ability to work independently and collaboratively
- Adaptability and initiative in a fast-paced environment
- Professional, proactive, and solution-driven
TransUnion's Internal Job Title:
Analyst, Business OperationsTop Skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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