This role is ideal for someone who combines commercial acumen, relationship-building skills, and a strong understanding of the sports, footwear, and active lifestyle market.
What You Will Do
Key Account and Partner Management
- Manage a portfolio of key Sports brand partners and sellers, serving as their primary commercial contact.
- Build strong, collaborative relationships with partners to identify growth opportunities and resolve commercial issues promptly.
- Lead commercial discussions and support negotiations on trading terms, promotional participation, marketing support, assortment plans, and other revenue-generating initiatives.
- Ensure partners are aligned with ZALORA’s commercial priorities, calendar, operational requirements, and customer expectations.
- Monitor partner performance and conduct regular business reviews, translating results into clear actions and growth plans.
- Support the Category Head in delivering the Sports category’s sales, margin, assortment, and profitability objectives.
- Identify opportunities to grow category performance through assortment expansion, brand development, availability improvements, pricing competitiveness, and campaign participation.
- Work with Planning, Commercial, and Marketing teams to develop seasonal forecasts, reforecasts, and commercial plans.
- Drive participation in campaigns and revenue-generating initiatives, including partner-funded marketing, co-funded activities, sponsored placements, and promotions where relevant.
- Track key commercial performance indicators and proactively flag risks, opportunities, and recommended actions.
- Build a strong understanding of the Sports customer, product trends, competitive landscape, and brand opportunities in the Philippine market.
- Support assortment planning by identifying gaps and opportunities across sportswear, footwear, accessories, and relevant sports segments.
- Conduct market and competitor monitoring, both online and offline, to inform category and partner strategies.
- Use available performance and customer insights to make data-informed recommendations on product selection, pricing, promotions, and partner priorities.
- Work with Brand Acquisition and internal commercial teams to identify potential new brands and assortment adjacencies for the Sports category.
- Partner closely with Marketing, Planning, Operations, Finance, Legal, Content, and other stakeholders to deliver commercial initiatives on time.
- Coordinate the end-to-end execution of partner initiatives, ensuring clear ownership, timely follow-up, and effective communication.
- Support preparation of category reviews, partner presentations, performance analyses, SWOTs, and post-campaign learnings.
- Contribute to process improvements that make account management and commercial execution more efficient.
- Bachelor’s degree in Business, Marketing, Management, Fashion Merchandising, or a related field.
- At least 3–5 years of experience in key account management, category management, merchandising, brand management, sales, e-commerce, retail, or a related commercial role.
- Experience in sportswear, footwear, fashion, lifestyle, retail, marketplace, or consumer goods is strongly preferred.
- Strong commercial mindset, with the ability to interpret sales data and turn insights into practical actions.
- Demonstrated ability to manage external partners and build productive, professional relationships.
- Strong negotiation, communication, presentation, and stakeholder-management skills.
- Highly organized, proactive, and comfortable managing multiple priorities in a fast-paced environment.
- Proficiency in Excel and presentation tools; confidence working with reports and performance dashboards.
- Genuine interest in the sports, footwear, and active lifestyle market is an advantage.
- Key Sports partners are engaged, supported, and aligned with commercial priorities.
- The Sports assortment becomes more relevant, competitive, and compelling for ZALORA customers.
- Commercial opportunities are identified early and executed effectively with internal and external stakeholders.
- Partner and category performance are actively monitored, with clear actions taken to improve results.
- You are recognized as a reliable, collaborative, and commercially minded point of contact for the Sports category.
The ZALORA Story
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, and Hong Kong enjoying over 50 million visits per month.
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.
Skills Required
- Bachelor's degree in Business, Marketing, Management, Fashion Merchandising, or a related field
- At least 3-5 years of experience in key account management, category management, merchandising, brand management, sales, e-commerce, retail, or a related commercial role
- Experience in sportswear, footwear, fashion, lifestyle, retail, marketplace, or consumer goods
- Strong commercial mindset and ability to interpret sales data and turn insights into practical actions
- Demonstrated ability to manage external partners and build productive professional relationships
- Strong negotiation, communication, presentation, and stakeholder-management skills
- Highly organized, proactive, and comfortable managing multiple priorities in a fast-paced environment
- Proficiency in Excel and presentation tools; confidence working with reports and performance dashboards
- Genuine interest in the sports, footwear, and active lifestyle market
What We Do
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million monthly visits. With an extensive collection of top international and local brands, ZALORA is a curated platform, featuring all the things shoppers love in one place. Customers can discover authentic products from over 3000 brands across categories, from apparel, shoes, accessories, beauty, pre-loved, and lifestyle, including essentials and home & living products. As a customer-first brand, ZALORA is powered by a team of committed innovators, providing a seamless shopping experience across mobile, tablet, and desktop. With a broad network of logistical service, ZALORA is known for speedy and reliable deliveries, as well as offering multiple payment methods, including cash-on-delivery across its markets. ZALORA provides up to 30-day free returns and free delivery after a certain spend. ZALORA continues to delight shoppers with their unlimited next-day delivery subscription, ZNow, and give customers more value with ZALORA’s signature Cashback programme. ZALORA also made it easier for shoppers to buy products based on their style inspiration with ZALORA’s visual search function, Complete the Look and Get the Look feature! ZALORA prides itself to be an industry enabler through innovations like our data analytics platform, TRENDER, that provides brand partners valuable insights and 1SS (One-stock solution) a modular multi-channel e-commerce fulfillment service, allowing brand partners to consolidate their stocks in ZALORA’s e-fulfillment centres. Putting the customers and brand partners at the centre of our innovation, ZALORA is the online destination that connects everyone to the limitless world of e-commerce.
