Jobs at ZALORA Group

Executes CRM and lifecycle marketing campaigns across email, push, in-app, and app inbox channels. Responsibilities include audience segmentation, campaign scheduling, quality checks, automated journey support, performance reporting, A/B testing, and campaign documentation. The role supports membership acquisition, onboarding, engagement, retention, and reactivation while coordinating with CRM, loyalty, creative, analytics, technology, and commercial teams. It also ensures accurate messaging, compliance with consent and data-handling standards, and consistent customer experiences.

Prepare, review, and analyze monthly, quarterly, and annual financial and management reports per IFRS and local standards. Maintain accounting systems (including SAP), reconciliations, fixed asset schedules, intercompany and recurring journals. Liaise with auditors, tax teams and authorities, and recommend process improvements and internal controls.

Leads a team of Account Managers overseeing non-risk marketplace categories across Marketplace, Fulfilled By Zalora, and International Dropshipping. Sets priorities, coaches team members, manages category performance, supports commercial negotiations, contributes to P&L delivery, strengthens brand and seller relationships, and coordinates cross-functional initiatives. The role also oversees marketplace health, forecasting, reporting, governance, escalations, and continuous improvements in assortment, availability, campaign participation, and seller performance.

Develops and manages strategic marketing partnerships, negotiates agreements, identifies revenue opportunities, coordinates cross-functional campaigns, analyzes performance, and expands initiatives such as advertising, gift cards, ZVIP, and payment partnerships.

Develops and manages strategic marketing partnerships to generate revenue, leads, and customer adoption. Responsibilities include identifying and negotiating partnerships, coordinating cross-functional campaign execution, managing payment, advertising, gift card, and loyalty initiatives, analyzing campaign performance, and ensuring compliance with Finance and Legal. The role also supports new business opportunities and strategic technology and payment-channel initiatives.

Develop and manage strategic industry partnerships, negotiate terms, secure revenue opportunities, and execute cross-marketing campaigns. Coordinate with internal teams and partners, analyze campaign performance, and expand initiatives involving advertising solutions, gift cards, ZVIP, payment channels, and other strategic programs.

Leads Philippine record-to-report, statutory reporting, financial statement preparation, external audits, balance sheet integrity, and regulatory compliance. Owns marketing expense accounting and spend analysis, supports fixed asset, inventory, and intercompany accounting, and improves financial systems, controls, and reporting processes. Provides coaching and day-to-day guidance to finance analysts while partnering with Marketing, FP&A, commercial, ERP, data, and technology teams.

Creates and manages social media content across Instagram, TikTok, YouTube, and Xiao Hong Shu. Responsibilities include photography and video editing, copywriting, trend monitoring, community and promotional support, event coordination, media requests, and administrative tasks. The intern will collaborate with the marketing and PRSM teams, appear in video content, and produce visually engaging materials aligned with brand goals.

Manage daily cash positions, supplier payments, payment channels, bank accounts, treasury systems, banking relationships, transaction documentation, audits, and policy compliance across multiple entities and markets. The role supports cash and liquidity strategy while optimizing payment efficiency, maintaining reporting accuracy, and ensuring operational control. Candidates need a finance or accounting degree, at least five years of treasury or financial management experience, strong analytical and modeling skills, and the ability to manage competing priorities in a fast-paced environment.

Manage daily cash positioning, supplier payments, payment methods, bank accounts, treasury systems, banking relationships, transaction documentation, audits, and policy compliance across multiple entities and markets. The role provides analytical and operational support for cash and liquidity strategy, requiring treasury experience, strong financial modeling, reporting accuracy, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Supports regional marketing operations across Southeast Asia by managing purchase orders, invoices, contracts, vendor payments, budgets, and documentation. Assists with campaigns, events, brand activations, product seeding, photo shoots, inventory tracking, asset returns, and partner coordination. Works with Finance, Procurement, Legal, suppliers, agencies, influencers, and internal teams to resolve issues, maintain accurate records, and ensure marketing activities are delivered efficiently.

Manage end-to-end product development for modest wear: convert design concepts into tech packs, source fabrics/trims, run fittings, liaise with local and overseas suppliers, control costs and production timelines, and ensure commercial, quality, and fit objectives are met.

Supports company-wide FP&A through performance reporting, variance analysis, budgeting, forecasting, financial modeling, scenario analysis, and KPI dashboards. Coordinates cross-functional inputs, maintains data integrity, identifies financial issues, and provides strategic business analysis. Develops automation using Excel, ETL, and BI tools to improve reporting efficiency and data quality.

Creates accurate, clear, on-brand product descriptions for ZALORA’s e-commerce platform. Responsibilities include researching product details, proofreading, checking images and attributes, following content SOPs, maintaining trackers, communicating blockers, and meeting daily productivity targets. The role requires strong written English, attention to detail, reliable workflow execution, and onsite availability in Muntinlupa City for scheduled days, with work-from-home capability on other days.

Owns regional merchandise and commercial planning from seasonal strategy and budgeting through in-season trading, forecasting, intake management, and inventory optimization. The role manages OTB allocation, WSSI, assortment planning, commercial KPIs, scenario modeling, planning systems, and cross-functional alignment with Finance, Commercial, Operations, Marketing, Category, and Buying teams. It also leads planning process improvements, stakeholder presentations, regional standards, and a team of planners and analysts.

Own the analytical framework for Zalora’s Revenue Office, including KPI governance, target setting, dashboards, customer analytics, forecasting, P&L management, and revenue-profit optimization. Lead performance reviews and cross-functional initiatives involving pricing, campaigns, CRM segmentation, and machine learning. Translate complex data into actionable commercial decisions while aligning Commercial, Campaign, Marketing, Merchandising, Data, and Technology teams.

Plans, launches, and optimizes CRM campaigns across Malaysia, Singapore, and Hong Kong using email and push channels. Responsibilities include audience segmentation, campaign setup and QA, A/B testing, performance analysis, reporting, and stakeholder coordination. The role requires knowledge of CRM platforms, customer lifecycle and retention strategies, data interpretation, copy localization, and marketing privacy practices. It is open to fresh graduates, with e-commerce, fashion, multilingual copywriting, and translation experience preferred.

Owns and grows a portfolio of strategic footwear brand and seller accounts on an e-commerce marketplace. Responsibilities include joint business planning, revenue and margin growth, commercial negotiations, campaign execution, assortment and catalogue improvement, partner KPI management, operational compliance, and regular business reviews. The role collaborates with category, marketing, finance, operations, content, and technology teams to improve partner performance, customer experience, and profitability.

Reviews and approves e-commerce catalog content before publication, checking product images, descriptions, categorization, attributes, grammar, spelling, and translations. Performs post-publication quality checks, escalates recurring issues, follows established workflows, and meets accuracy, productivity, and turnaround targets. Uses AI-powered translation tools to support multilingual content validation and quality assurance.

Leads CRM campaign planning and execution across Malaysia, Singapore, and Hong Kong using email, push, and related channels. Builds customer segments, coordinates regional campaign calendars, configures and launches campaigns, and manages QA and testing. Analyzes campaign performance, runs A/B and multivariate experiments, prepares reports, and recommends optimization strategies for retention, conversion, and revenue growth.