Jobs at ZALORA Group

Owns and grows a portfolio of strategic footwear brand and seller accounts on an e-commerce marketplace. Responsibilities include joint business planning, revenue and margin growth, commercial negotiations, campaign execution, assortment and catalogue improvement, partner KPI management, operational compliance, and regular business reviews. The role collaborates with category, marketing, finance, operations, content, and technology teams to improve partner performance, customer experience, and profitability.

Reviews and approves e-commerce catalog content before publication, checking product images, descriptions, categorization, attributes, grammar, spelling, and translations. Performs post-publication quality checks, escalates recurring issues, follows established workflows, and meets accuracy, productivity, and turnaround targets. Uses AI-powered translation tools to support multilingual content validation and quality assurance.

Leads CRM campaign planning and execution across Malaysia, Singapore, and Hong Kong using email, push, and related channels. Builds customer segments, coordinates regional campaign calendars, configures and launches campaigns, and manages QA and testing. Analyzes campaign performance, runs A/B and multivariate experiments, prepares reports, and recommends optimization strategies for retention, conversion, and revenue growth.

Lead CRM campaign planning and execution across Malaysia, Singapore, and Hong Kong. Manage audience segmentation, campaign setup, quality assurance, scheduling, and multichannel launches using CRM automation platforms. Analyze campaign performance, run A/B and multivariate tests, prepare reports, and recommend optimization strategies. Coordinate with regional, marketing, commercial, onsite, and performance teams while localizing content and creatives for target audiences.

Lead CRM campaign planning and execution across Malaysia, Singapore, and Hong Kong using email, push, and other channels. Build audience segments, coordinate regional campaign calendars, configure and QA campaigns, and analyze performance metrics. Run A/B and multivariate tests, prepare reports, and recommend optimization strategies. The role requires lifecycle marketing expertise, CRM platform experience, data interpretation, copy localization, stakeholder management, and knowledge of e-commerce or retail CRM.

Creates, reviews, and adapts e-commerce product content for the Indonesian market. Responsibilities include writing product descriptions, validating AI-assisted translations, checking catalog information, coordinating with stakeholders, supporting team assignments, monitoring quality and productivity, and improving content workflows. The role requires independent execution, strong English writing skills, attention to detail, and the ability to support daily team operations.

Manage brand-partner accounts and grow advertising revenue through ZALORA’s advertising platform. Responsibilities include identifying suitable marketing opportunities, recommending sponsored and onsite visibility solutions, coordinating campaign planning and delivery, managing creative submissions, monitoring performance, preparing reports, and communicating campaign results and recommendations. The role collaborates with commercial, account management, creative, and operations teams while ensuring campaigns meet deadlines and brand objectives.

Manage key sports brand partners and sellers for ZALORA Philippines, driving account growth, assortment quality, commercial performance, campaign participation, and profitability. Build partner relationships, negotiate trading and promotional initiatives, monitor performance, analyze market and customer insights, and coordinate cross-functional execution across marketing, planning, operations, finance, legal, and content teams.

Leads regional fulfillment analytics and performance operations across Malaysia, the Philippines, and Indonesia. Responsibilities include defining KPIs, resolving data-quality issues, managing stakeholder data requests, conducting UAT, building automated Looker dashboards, supporting process improvements, documenting workflows, and coaching team members. The role requires strong SQL, Looker, Excel, and data-analysis skills, with supply chain or warehouse operations knowledge and optional Python, R, predictive analytics, and machine learning experience.

Analyzes fulfillment-center processes and large datasets to identify operational improvements. Leads warehouse and supply chain transformation projects, including OMS enhancements, process redesign, business-case development, project planning, stakeholder communication, implementation, KPI reporting, and documentation. Partners with regional, cross-functional, technology, warehouse, and external teams across Southeast Asia to improve operational excellence and customer experience.

Senior Legal Counsel supporting ZALORA Indonesia across commercial transactions, corporate governance, technology, supply chain, compliance, data protection, litigation, intellectual property, employment, and regulatory matters. The role drafts and negotiates contracts, identifies and mitigates legal risks, manages external counsel, supports compliance initiatives, oversees disputes, and maintains government and stakeholder relationships. Candidates need substantial post-qualification experience, strong drafting and negotiation skills, and fluency in English and Bahasa Indonesia.

Leads regional non-trade procurement strategy, sourcing, negotiations, supplier and contract management, cost optimization, risk controls, and purchase-to-pay compliance. Oversees procurement categories including IT, marketing, facilities, HR, travel, professional services, and logistics. Manages a geographically dispersed team, develops category strategies and policies, drives supplier performance and savings, and partners with Finance, Legal, and business stakeholders across multiple Southeast Asian markets.

Leads regional non-trade procurement strategy across Malaysia, Indonesia, and the Philippines. Oversees strategic sourcing, category management, supplier negotiations, contract lifecycle management, risk controls, purchase-to-pay compliance, cost savings, and supplier performance. Manages a seven-person geographically dispersed team and partners with Finance, Legal, and business stakeholders. Covers IT, marketing, facilities, HR, travel, professional services, and logistics procurement categories.

Support planning, execution, optimization, and analysis of performance marketing campaigns across paid media platforms. Build catalogue-driven ad formats, analyze acquisition and retention data, develop actionable recommendations, and identify AI-assisted automation opportunities. Collaborate with CRM, creative, analytics, and category teams while preparing performance insights for leadership.

Supports planning, execution, and optimization of performance marketing campaigns across paid media platforms. Analyzes campaign, CRM, and analytics data, develops actionable recommendations, assists with leadership reporting, and collaborates with creative and category teams. The role also identifies repetitive workflows and builds AI-assisted automation using tools, scripts, or spreadsheets.

Manage and grow retail and distributor relationships at ZALORA, driving sales and marketing initiatives in the beauty category.

Manage and grow strategic retailer relationships, drive commercial performance, and execute brand-building activations to increase sales in the beauty category.

Leads Oracle HRIS operations across Southeast Asia, ensuring data governance, system efficiency, integrations, compliance, reporting, and actionable workforce insights. Manages configurations, audits, process automation, quarterly enhancements, digital transformation initiatives, vendors, and end-to-end HR technology projects. Partners with HR, IT, and business stakeholders on technology strategy, change management, training, and user adoption while supporting scalable employee lifecycle processes.

Lead strategic partnerships and business development across financial, lifestyle, retail, and media partners. Manage deal negotiations, co-marketing campaigns, loyalty and credit card acquisition programs, advertising platform enablement, partner relationships, budgets, KPI dashboards, reporting, and performance optimization. Coordinate cross-functional execution with marketing, commercial, finance, legal, operations, agencies, and external stakeholders while supporting major events and supervising coordinators when assigned.

The Operations Executive serves as the main contact for sellers, handling inquiries, monitoring tickets, and improving service processes.