Jobs at ZALORA Group

Prepares recurring operational, commercial, billing, and SLA reports and dashboards for 1SS operations. Analyzes trends and variances, supports billing reconciliation, prepares business review materials, monitors brand service levels, coordinates discrepancy resolution, maintains documentation, creates product records and purchase orders, and contributes to process improvements.

Manage end-to-end product development for modest wear: convert design concepts into tech packs, source fabrics/trims, run fittings, liaise with local and overseas suppliers, control costs and production timelines, and ensure commercial, quality, and fit objectives are met.

Supports company-wide FP&A through performance reporting, variance analysis, budgeting, forecasting, financial modeling, scenario analysis, and KPI dashboards. Coordinates cross-functional inputs, maintains data integrity, identifies financial issues, and provides strategic business analysis. Develops automation using Excel, ETL, and BI tools to improve reporting efficiency and data quality.

Creates accurate, clear, on-brand product descriptions for ZALORA’s e-commerce platform. Responsibilities include researching product details, proofreading, checking images and attributes, following content SOPs, maintaining trackers, communicating blockers, and meeting daily productivity targets. The role requires strong written English, attention to detail, reliable workflow execution, and onsite availability in Muntinlupa City for scheduled days, with work-from-home capability on other days.

Owns regional merchandise and commercial planning from seasonal strategy and budgeting through in-season trading, forecasting, intake management, and inventory optimization. The role manages OTB allocation, WSSI, assortment planning, commercial KPIs, scenario modeling, planning systems, and cross-functional alignment with Finance, Commercial, Operations, Marketing, Category, and Buying teams. It also leads planning process improvements, stakeholder presentations, regional standards, and a team of planners and analysts.

Own the analytical framework for Zalora’s Revenue Office, including KPI governance, target setting, dashboards, customer analytics, forecasting, P&L management, and revenue-profit optimization. Lead performance reviews and cross-functional initiatives involving pricing, campaigns, CRM segmentation, and machine learning. Translate complex data into actionable commercial decisions while aligning Commercial, Campaign, Marketing, Merchandising, Data, and Technology teams.

Plans, launches, and optimizes CRM campaigns across Malaysia, Singapore, and Hong Kong using email and push channels. Responsibilities include audience segmentation, campaign setup and QA, A/B testing, performance analysis, reporting, and stakeholder coordination. The role requires knowledge of CRM platforms, customer lifecycle and retention strategies, data interpretation, copy localization, and marketing privacy practices. It is open to fresh graduates, with e-commerce, fashion, multilingual copywriting, and translation experience preferred.

Support the design and creative planning of ZALORAYA’s launch by researching modest fashion trends, developing concepts, creating mood boards and design materials, and contributing to collection, styling, and campaign ideas. The intern will collaborate with design, merchandising, and marketing teams, organize references, track feedback, assist with sample reviews, and support product development activities.

Manage regional tax compliance, filings, audits, controversies, tax law monitoring, transfer pricing, tax provisions, and deferred tax reporting across Southeast Asia. Partner with internal teams and external advisors on tax impacts, lead tax strategy and planning, and provide executive updates to the CFO and senior management. Lead, coach, and develop the regional tax team while ensuring compliance with local and Group requirements.

Owns and grows a portfolio of strategic footwear brand and seller accounts on an e-commerce marketplace. Responsibilities include joint business planning, revenue and margin growth, commercial negotiations, campaign execution, assortment and catalogue improvement, partner KPI management, operational compliance, and regular business reviews. The role collaborates with category, marketing, finance, operations, content, and technology teams to improve partner performance, customer experience, and profitability.

Reviews and approves e-commerce catalog content before publication, checking product images, descriptions, categorization, attributes, grammar, spelling, and translations. Performs post-publication quality checks, escalates recurring issues, follows established workflows, and meets accuracy, productivity, and turnaround targets. Uses AI-powered translation tools to support multilingual content validation and quality assurance.

Leads CRM campaign planning and execution across Malaysia, Singapore, and Hong Kong using email, push, and related channels. Builds customer segments, coordinates regional campaign calendars, configures and launches campaigns, and manages QA and testing. Analyzes campaign performance, runs A/B and multivariate experiments, prepares reports, and recommends optimization strategies for retention, conversion, and revenue growth.

Lead CRM campaign planning and execution across Malaysia, Singapore, and Hong Kong. Manage audience segmentation, campaign setup, quality assurance, scheduling, and multichannel launches using CRM automation platforms. Analyze campaign performance, run A/B and multivariate tests, prepare reports, and recommend optimization strategies. Coordinate with regional, marketing, commercial, onsite, and performance teams while localizing content and creatives for target audiences.

Lead CRM campaign planning and execution across Malaysia, Singapore, and Hong Kong using email, push, and other channels. Build audience segments, coordinate regional campaign calendars, configure and QA campaigns, and analyze performance metrics. Run A/B and multivariate tests, prepare reports, and recommend optimization strategies. The role requires lifecycle marketing expertise, CRM platform experience, data interpretation, copy localization, stakeholder management, and knowledge of e-commerce or retail CRM.

Creates, reviews, and adapts e-commerce product content for the Indonesian market. Responsibilities include writing product descriptions, validating AI-assisted translations, checking catalog information, coordinating with stakeholders, supporting team assignments, monitoring quality and productivity, and improving content workflows. The role requires independent execution, strong English writing skills, attention to detail, and the ability to support daily team operations.

Manage brand-partner accounts and grow advertising revenue through ZALORA’s advertising platform. Responsibilities include identifying suitable marketing opportunities, recommending sponsored and onsite visibility solutions, coordinating campaign planning and delivery, managing creative submissions, monitoring performance, preparing reports, and communicating campaign results and recommendations. The role collaborates with commercial, account management, creative, and operations teams while ensuring campaigns meet deadlines and brand objectives.

Manage key sports brand partners and sellers for ZALORA Philippines, driving account growth, assortment quality, commercial performance, campaign participation, and profitability. Build partner relationships, negotiate trading and promotional initiatives, monitor performance, analyze market and customer insights, and coordinate cross-functional execution across marketing, planning, operations, finance, legal, and content teams.

Leads regional fulfillment analytics and performance operations across Malaysia, the Philippines, and Indonesia. Responsibilities include defining KPIs, resolving data-quality issues, managing stakeholder data requests, conducting UAT, building automated Looker dashboards, supporting process improvements, documenting workflows, and coaching team members. The role requires strong SQL, Looker, Excel, and data-analysis skills, with supply chain or warehouse operations knowledge and optional Python, R, predictive analytics, and machine learning experience.

Analyzes fulfillment-center processes and large datasets to identify operational improvements. Leads warehouse and supply chain transformation projects, including OMS enhancements, process redesign, business-case development, project planning, stakeholder communication, implementation, KPI reporting, and documentation. Partners with regional, cross-functional, technology, warehouse, and external teams across Southeast Asia to improve operational excellence and customer experience.

Senior Legal Counsel supporting ZALORA Indonesia across commercial transactions, corporate governance, technology, supply chain, compliance, data protection, litigation, intellectual property, employment, and regulatory matters. The role drafts and negotiates contracts, identifies and mitigates legal risks, manages external counsel, supports compliance initiatives, oversees disputes, and maintains government and stakeholder relationships. Candidates need substantial post-qualification experience, strong drafting and negotiation skills, and fluency in English and Bahasa Indonesia.