The Role
Lead and develop gallery teams to deliver a luxury customer experience, drive results, recruit talent, coach associates, support cross-functional priorities, and ensure operational excellence in a high-end furniture/design showroom.
Summary Generated by Built In
RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.
The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.
The Associate Gallery Leader will be responsible for leadership across all facets of the business. This leader is expected to deliver first-class service, creating a luxury experience for our Associates by removing obstacles, providing support, and ensuring that teams feel empowered to “do the right thing”. They will have a passion for luxury design and lead a cross-functional team focused on strategy and execution.
YOUR RESPONSIBILITIES
- Represent the RH brand through polished communication, personal appearance and professionalism
- Display a passion for luxury design and educate teams on our product assortment and the RH point of view
- Boldly coach, lead and develop teams to promote a positive and dynamic environment
- Continuously drive results through team engagement, empowerment and accountability
- Attract the right talent at all levels for our ever-changing business
- Embrace change and deliver top results with a positive attitude no matter what the obstacle
- Recognize and respond appropriately to complex priorities and address all human resources concerns quickly, in partnership with the People Team
OUR REQUIREMENTS
- 7+ years of leadership experience in high-end furniture, design showrooms, or luxury retail
- Superior organization and leadership skills
- Exceptional analytical, problem-solving and decision-making skills
- Proven ability to motivate, influence and inspire yourself and others
- Commitment to Quality with exceptional attention to detail
- Strategic and mental agility
- Results-driven
- Gains insights from mistakes, seeks constructive feedback from colleagues and supervisors to improve results
- Possess the passion and ability to master and execute the RH design aesthetic
- Proficiency with Mac Operating System, Microsoft Office and Google Applications
OUR PHYSICAL REQUIREMENTS
- Ability to lift and mobilize small to medium items up to 15 kgs while utilizing appropriate equipment and techniques
- Ability to maneuver effectively around Gallery floor, stock room and office
- Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing
- Command of the English language both written and spoken is required. In this role you will communicate with Global clients as well as Leaders and cross functional partners where English is the primary language
At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.
Skills Required
- 7+ years of leadership experience in high-end furniture, design showrooms, or luxury retail
- Superior organization and leadership skills
- Exceptional analytical, problem-solving, and decision-making skills
- Proven ability to motivate, influence, and inspire others
- Commitment to quality with exceptional attention to detail
- Strategic and mental agility
- Results-driven mindset
- Willingness to learn from mistakes and seek constructive feedback
- Passion and ability to master and execute the RH design aesthetic
- Proficiency with Mac Operating System, Microsoft Office, and Google Applications
- Ability to lift and mobilize items up to 15 kgs and perform prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing
- Ability to maneuver effectively around gallery floor, stock room and office
- Command of the English language, written and spoken
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The Company
What We Do
RH is a luxury lifestyle brand specializing in high-end home furnishings and interior design. The company operates a global network of galleries, outlets, and restaurants, offering an integrated experience that combines luxury home decor with high-end hospitality and interior design services.
