Solutions Engineer - SMB

Posted 3 Hours Ago
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28 Locations
In-Office or Remote
Mid level
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Atlassian provides tools to help every team unleash their full potential.
The Role
Partner with sales to discover customer needs, solve technical challenges, demonstrate Atlassian solutions, identify expansion opportunities, guide implementation strategies, and provide customer and competitive insights to product teams.
Summary Generated by Built In
Sales | Remote-EMEA, Remote | Remote, Remote | Amsterdam, Netherlands | London, United Kingdom
Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
Responsibilities:
  • Technical Engagement: Partner with sales to engage in customer discovery, identifying business challenges and desired outcomes while mapping them to Atlassian's value propositions and solutions.
  • Opportunity Identification: Identify opportunities for cross-product and solution expansion to maximize customer value.
  • Technical Problem Solving: Investigate and understand client pain points to craft meaningful solutions.
  • Product Expertise: Act as a product expert, clearly articulating and demonstrating how Atlassian's software drives collaboration and productivity.
  • Value-Driven Demonstrations: Deliver engaging demonstrations showcasing how Atlassian's solutions empower teams and drive outcomes.
  • Technical Sales Leadership: Guide customers on best practices and implementation strategies to achieve success with Atlassian software.
  • Sales Collaboration: Build strong partnerships with sales counterparts to improve engagement and optimize the sales cycle.
  • Customer Advocacy: Gather customer feedback and competitive insights, sharing them with product teams to influence improvements.

Qualifications:
  • Bachelor's degree or equivalent.
  • 1-4+ years of experience in Presales, Solution Engineering, or working in customer facing roles for technology vendors or technology driven organizations.
  • Deep knowledge of Atlassian's product suite and ability to articulate its value in solving complex business challenges.
  • Proven experience delivering impactful product/solution demonstrations and leading technical evaluations.
  • Ability to identify solution expansion opportunities and align with customer goals.
  • Highly organized, able to work in a fast-paced, ambiguous environment, balancing competing priorities and deadlines.
  • Strong interpersonal and communication skills to influence technical and business stakeholders, with the ability to present to and persuade varied audiences.
  • Collaborative mindset with a passion for solving problems and empowering customers, along with a "roll-up-your-sleeves" approach focused on execution and continuous improvement.

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.
This role may also be eligible for benefits, bonuses, commissions, and equity.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit

Skills Required

  • Bachelor's degree or equivalent
  • 1-4+ years of experience in presales, solution engineering, or customer-facing technology roles
  • Deep knowledge of Atlassian's product suite
  • Experience delivering product or solution demonstrations and leading technical evaluations
  • Ability to identify solution expansion opportunities and align solutions with customer goals
  • Strong organization and ability to manage competing priorities and deadlines
  • Strong interpersonal and communication skills for influencing technical and business stakeholders
  • Collaborative, customer-focused, problem-solving mindset

What the Team is Saying

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Atlassian Compensation & Benefits Highlights

  • Parental & Family Support — Parental leave spans 26 weeks for birthing parents and 20 weeks for non-birthing parents, alongside inclusive family-formation benefits such as fertility treatment, adoption, and surrogacy. Additional supports include menopause resources and caregiving-related programs.
  • Retirement Support — Retirement programs include a U.S. 401(k) company match with immediate vesting and multiple contribution options. These are complemented by other financial wellbeing tools like HSAs/FSAs.
  • Healthcare Strength — Medical coverage is paired with mental-health resources, disability and life insurance, and options such as HSA/FSA. Descriptions also point to solid plan choices with access to counseling, coaching, and 24/7 support.

Atlassian Insights

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The Company
HQ: San Francisco, CA
11,000 Employees
Year Founded: 2012

What We Do

Atlassian creates teamwork solutions for high-performing teams. Our portfolio of collaboration and work management software products includes Jira, Confluence, Trello, Loom and Rovo. More than 300,000 businesses worldwide rely on Atlassian’s technology, including 80 percent of Fortune 500 companies. Our solutions support various business teams and they help organizations plan, track, and deliver their biggest ideas together.

Why Work With Us

At Atlassian, we believe we can accomplish so much more together than apart — which is why everything from our tooling — to our distributed workforce — to how our teams are structured is rooted in collaboration. Come join us and help unleash the potential of every team.

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Employees work remotely.

Atlassians have flexibility in where they work to support their family, personal goals, and other priorities. Our approach to distributed work allows us to tap into talent beyond our office locations, and to reimagine how work gets done.

Typical time on-site: None
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