Associate Director, Sales Operations (Operational Systems) - Hybrid R0047746 | Wolters Kluwer - FCC | HQ SCOE – CT
Job Description
As an Associate Director, Sales Operations ( Operational Systems), you will lead and advance our FCC Division sales organization’s systems and tools to a best-in-class ecosystem that will enable continuous growth within our business. This role combines strategic responsibilities, governance, process improvement, and hands-on technical expertise to drive systems management, support, innovation, and evolution. The role will serve as a liaison between our core functional Sales & Marketing groups and will work closely with Global Business Services leadership on our road map and company initiatives.
Hybrid: Eight days a month we come together in the closest office within 50 miles to experience the value of connecting with colleagues. You will report to the Director, Sales Operations and work under the leadership of the Vice President, Sales Operations. This role is a part of FCC | HQ SCOE – CT. | Please view site office directory for potential office preferences. https://bit.ly/Find_A_WK_Office
#LI-Hybrid
ABOUT US: https://www.wolterskluwer.com/en/about-us/organization/financial-and-corporate-compliance
Required Job Qualifications (minimum):
- 5+ years’ experience in sales/revenue operations in a B2B SaaS environment.
- Extensive Salesforce .com experience including CPQ implementation and management
- Excellent project management
- Advanced Salesforce.com certification
- Bachelor's degree in business, Finance, or related field.
Preferred Job Qualifications:
- MBA or advanced degree, preferred
- Strong experience with Marketing Automation tools like Marketo & Eloqua preferred
- Experience with implementation and scaling of a data governance process, preferred
- Travel: Upon Business Demand (3-4 Annual Trips)
Essential Duties and Responsibilities
- Leading a team of analysts or administrators that support the Sales Organizations needs
- Developing the strategy to ensure our systems portfolio adequately supports the needs of the business while ensuring our solutions are built to scale.
- Assisting with the management of the sales technology budget.
- Owning vendor evaluation, communication, and selection.
- Staying up to date on the latest sales systems and technologies.
- Assisting with system implementations, ongoing systems management, and all necessary systems documentation.
- Identifying gaps in our current tech stack and articulating compelling business cases for system enhancements using impact and ROI analysis.
- Managing new releases to ensure the latest features, capabilities, and updates are implemented into all systems.
- Handling day-to-day administration of systems including end-user support, access, error troubleshooting, workflow, and process management.
- Managing End-User UAT function across sales teams while personally assisting with hands-on UAT for all systems.
- Collaborating with the Enablement team to ensure alignment, adoption, value delivery, and change management of systems and processes.
- Assisting with additional Sales Operations duties and tasks including, but not limited to, reporting and dashboards, analysis, enablement and training, and executive presentations.
- Completing annual Risk Assessments for all tools implemented by sales operations
Additional Information:
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html
Please view site office directory for potential office preferences. https://www.wolterskluwer.com/en/contact-us?compositeLink=%7B8B6D9790-777E-4EA6-8A2D-49AA4867660B%7D
Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.
- Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84.
- Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023
- CEO Nancy McKinstry ranked 16th by Harvard Business Review of the best performing CEOs in the World.
- WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023.
Diversity Matters
Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time
Texas-Houston-Allen Pkwy
Texas-Dallas-Bryan St
Pennsylvania-Philadelphia-Market St
Florida-Tampa-West Boy Scout Blvd
Ohio-Columbus-Easton Commons Way
Indiana-Indianapolis-Woodfield Crossing Blvd
Texas-Coppell-Rombauer Rd
Wisconsin-Madison-Junction Rd
Georgia-Kennesaw-Chastain Meadows Ct NW
Kansas-Wichita-East Douglas
Ohio-Hudson-Terex Road
Delaware-Wilmington-Orange St
Missouri-Clayton-South Central Ave
Wolters Kluwer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wolters Kluwer and has not been reviewed or approved by Wolters Kluwer.
-
Leave & Time Off Breadth — Time away benefits are positioned as broad, spanning vacation and sick time plus paid holidays and other covered leave types. Paid parental and caregiver leave, bereavement leave, and a volunteer day contribute to a more comprehensive time-off offering.
-
Retirement Support — Retirement support is framed as meaningful through access to a 401(k)/retirement plan paired with company matching and additional contribution features in some descriptions. This is reinforced by mentions of profit sharing and other long-term savings-oriented programs.
-
Parental & Family Support — Family-oriented support stands out through adoption assistance and paid parental leave provisions. These benefits are described alongside other caregiver supports that extend beyond basic leave categories.
Wolters Kluwer Insights
Similar Jobs
What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide. Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
