Associate Director Program Manager

Posted Yesterday
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Plantation, FL, USA
Hybrid
Senior level
eCommerce • Healthtech • Pet • Retail • Pharmaceutical
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
The Role
Leads Chewy’s multi-year supply chain network strategy across transportation, fulfillment, and outbound delivery. Builds analytical models, metrics, and planning frameworks; partners with data science, engineering, operations, forecasting, transportation, and real estate; translates analysis into strategic recommendations for senior leaders; leads alignment reviews; and develops a network strategy and analytics team.
Summary Generated by Built In
Job Description:
Associate Director, Network Strategy & Analytics (Network Planning)
At Chewy, we believe great work starts with great people!
Your Opportunity
You'll play a key role in shaping the future of Chewy's supply chain as an Associate Director of Network Strategy & Analytics. You'll lead the development of our multi-year network strategy, helping determine how products move from suppliers through our fulfillment network and ultimately to our customers. You'll bring together perspectives from across data science, forecasting, engineering, operations, transportation, and real estate to evaluate complex choices and turn insights into actionable plans. This is an exciting opportunity to build the data, metrics, and planning frameworks that inform significant supply chain investments and create lasting impact at Chewy!
What You'll Do
  • Develop multi-year supply chain and network strategies spanning inbound transportation, fulfillment, and outbound delivery.
  • Build metrics, models, and analytical frameworks that evaluate network alternatives, tradeoffs, required investments, and expected outcomes.
  • Partner with data science teams to develop rigorous analytical approaches for solving complex supply chain and network questions.
  • Collaborate across transportation, fulfillment, forecasting, engineering, operations, and real estate to define critical business questions and evaluate potential solutions.
  • Translate complex analyses into clear strategic options, recommendations, and investment considerations for senior leaders.
  • Lead leadership reviews that encourage thoughtful discussion, clarify tradeoffs, and build alignment around long-term network plans.
  • Establish scalable planning processes, data structures, and metrics that strengthen Chewy's multi-year supply chain decision-making.
  • Guide and develop a team responsible for network strategy and analytics while fostering curiosity, collaboration, and measurable impact.

What You'll Need
  • 8+ years of experience in supply chain, with demonstrated expertise across transportation, operations management, network planning, or related areas.
  • Demonstrated experience leading and developing teams, including establishing goals, creating meaningful metrics, and delivering measurable business outcomes.
  • Experience translating complex data and analytics into clear recommendations that support strategic business decisions.
  • Ability to collaborate across functions, influence stakeholders, and build alignment among teams with different priorities and perspectives.
  • Advanced proficiency with Excel, SQL, and Tableau, with the ability to apply data analysis to complex supply chain challenges.
  • Deep understanding of transportation, operations management, and supply chain planning.
  • Strong organizational and problem-solving skills, with the ability to navigate ambiguity and manage multiple complex initiatives.
  • E-commerce experience.
  • BS/BA degree in a related field.

Bonus
  • Experience working in a startup or other rapidly evolving business environment.

What You'll Get
You'll have the opportunity to shape how Chewy plans and invests in its supply chain for years to come. You'll work alongside talented partners across the organization, build new strategic capabilities, and help solve complex challenges that directly affect how we serve our customers.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

Skills Required

  • 8+ years of experience in supply chain, transportation, operations management, network planning, or related areas
  • Experience leading and developing teams, including setting goals, establishing metrics, and delivering measurable outcomes
  • Experience translating complex data and analytics into recommendations for strategic business decisions
  • Ability to collaborate across functions, influence stakeholders, and build alignment
  • Advanced proficiency with Excel, SQL, and Tableau
  • Deep understanding of transportation, operations management, and supply chain planning
  • Strong organizational and problem-solving skills, including managing multiple complex initiatives
  • E-commerce experience
  • BS/BA degree in a related field
  • Experience in a startup or rapidly evolving business environment

What the Team is Saying

Amy
Olivia
Mark
Joyce
Michael
Sumit
Victoria Kenney
Crystal

Chewy Compensation & Benefits Highlights

How does Chewy ensure its pay and bonus plans are competitive?

Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.

Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions. 

  • Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
  • Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
  • Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
  • Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
  • Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
  • External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably) 

 

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The Company
HQ: Boston, MA
17,800 Employees
Year Founded: 2011

What We Do

Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. • Put Customers First • Act as an Owner • Deliver Results • Earn Trust • Debate Openly; Commit Fully • Operate in the Details • Shape the Future Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN

Why Work With Us

Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.

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Chewy Teams

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About our Teams

Chewy Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Not Specified
HQBoston, MA
HQPlantation, FL
Bellevue, WA
Dallas, TX
Minneapolis, MN
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