Associate Director, Claims

You desire impactful work.
 

You’re RGA ready

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

This position is responsible for undertaking effective and prudent claims management, and supporting the administration of claims across the life & health business in the region and any remaining time supporting other local initiatives like training, auditing and building client relationships.
What you will do

• Handle the Claims assessment and related tasks in accordance with Treaty Terms & Conditions, RGA Standards, guidelines, Claims Philosophy and Claims authority.
• Review, validate and approve the Claims Bordereau within Claims Authority.
• Render prompt, efficient and courteous services to clients and ensure timely and quality service standards are met.
• Perform the Claims Audits for the clients and complete the findings with insights in the required reports.
• Ensure clients fulfil claims assessment and management requirements for automatic business.
• Identify and escalate risks, issues, or service gaps in the day-to-day provision of claim service, audit program or claims reporting.
• Conduct/support meetings, training, audits, and other activities with clients.
• Building and maintaining relationships with the client claims team and other stakeholders to facilitate claims assessment and communication.
• Support training, and coaching to junior claims assessors; supporting claim digitalization initiatives.
• Performing other duties as assigned by the manager from time to time.

Qualifications

• Solid technical knowledge and industry experience.
• Relevant degree with at least 10 years of related experience; FLMI and ALHC are a plus.
• Proven ability to assess a wide range of Life and Health claims.
• Strong interpersonal skills, sound judgment, and ability to work effectively with clients and stakeholders.
• Excellent communication and presentation skills in English. Proficiency in Mandarin will be an added advantage to manage Mandarin-speaking markets.
• Detail-oriented self-starter with flexibility to manage varied tasks in a fast-paced environment.
• Capable of multitasking and delivering results.
• Strong analytical and organizational abilities with a focus on meeting deadlines.
• Proficient in Excel and PowerPoint.
• Candidate with more professional qualities will be considered as Director, Claims.

#LI – KW1

What you can expect from RGA:

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.

• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.

• Join the bright and creative minds of RGA, and experience vast, endless career potential.