Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
We are seeking a highly motivated Associate Customer Data Operations Analyst to manage and optimize customer data within Salesforce and third-party data platforms. This role will be responsible for ensuring the accuracy, consistency, and integrity of customer data and overseeing the creation and management of accounts in Salesforce. The ideal candidate will also participate in automation initiatives and data integrations to streamline workflows and enhance data-driven decision-making. This role is a 2 year fixed term contract role.
What You’ll Do
- Salesforce Customer Data Management
- Maintain and update customer records in Salesforce, ensuring data accuracy and integrity.
- Create and manage new customer accounts, ensuring proper categorization and compliance with internal data standards.
- Monitor and resolve data discrepancies, duplicates, and inconsistencies to maintain a clean and reliable database.
- Third-Party Data Management
- Manage and integrate data from third-party vendors, ensuring alignment with internal systems and business requirements.
- Monitor and enforce data governance policies for vendor data, ensuring compliance with industry best practices and company guidelines.
- Collaborate with vendors to improve data quality, accessibility, and usability.
- Policy & Procedure Development
- Document and enforce best practices, policies, and procedures for managing customer data, including third-party firmographics data.
- Train internal teams on data entry standards and proper usage of Salesforce to maintain high-quality records.
- Automation & Data Integration
- Participate in the design and implementation of automation for data entry, updates, and validation within Salesforce.
- Work with IT and business teams to integrate third-party data sources, ensuring seamless data flow and accessibility.
- Identify opportunities to improve efficiency through AI, machine learning, and API integrations.
What You’ll Bring
- Education: Bachelor’s Degree in a quantitative discipline required (Data, IT, Business, or related field). A combination of education and experience may be considered.
- 2+ years of experience in data management, data quality, CRM administration, or a related field.
- Some experience (0–1 years) in data operations, data entry/data management, CRM support/administration, or a related area (internships/co-ops/projects count)
- Experience in a data-focused role or academic/project work involving data quality, data cleansing, or CRM systems.
- Proficiency in Salesforce (Admin certification is a plus).
- Experience with third-party data platforms and integration tools.
- Strong understanding of data governance, compliance, and best practices.
- Ability to design and implement automation workflows and data integrations.
- Excellent problem-solving skills with high attention to detail.
- Strong communication skills to collaborate with cross-functional teams and external vendors.
- Experience with Salesforce Flow, Zapier, MuleSoft, or other automation tools.
- Background in data analysis and reporting (e.g., SQL, Tableau, Power BI).
- Knowledge of data privacy regulations such as GDPR, CCPA, or industry-specific standards.
- 15–21 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Private medical insurance for employees and eligible dependents, including hospital and surgical coverage, outpatient care, and mental health support
- Dental insurance for employees and dependents
- Life and personal accident insurance, including accidental death, disability, critical illness, and terminal illness
- Annual flexible spending allowance for health and wellbeing expenses
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
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Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
Skills Required
- Bachelor's Degree in a quantitative discipline
- 2+ years of experience in data management or related field
- Experience with Salesforce (Admin certification is a plus)
- Experience with third-party data platforms and integration tools
- Knowledge of data privacy regulations such as GDPR, CCPA
What We Do
Veeam provides a single platform for modernizing backup, accelerating hybrid cloud and securing data. Veeam has 400,000+ customers worldwide, including 82% of the Fortune 500 and 69% of the Global 2,000. Veeam’s 100% channel ecosystem includes global partners, as well as HPE, NetApp, Cisco and Lenovo as exclusive resellers, and boasts more than 35K transacting partners worldwide.
