Who we are
DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com
Job summary
We are in the market for an Associate Authentication Analyst to join our team. As Associate Authentication Analyst you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.
What you will do
- Review incoming application forms, validate and submit to DigiCert's technical department
- Engage with external customers and internal stakeholders via phone, live chat, video calls and email
- Research customer organizations and verify contact details online
- Identify, document and alert managers of customer-call trends
- Execute DigiCert's validation process according to our internal documentation
- Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
- Coordinate the implementation or scheduling of validation testing with affected departments and team members
- Learn product features and gather customer requirements to confer with management
- Determine validation objectives and standards with internal managers
- Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
- Process incoming and outgoing mail
What you will have
- 2+ year's experience in a customer service or similar role
- Tertiary qualification (advantageous)
- Proven track-record in evaluating and mitigating risk
- Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
- Excellent written and verbal communication skills
Benefits
- Competitive compensation and comprehensive benefits package
- Generous paid time off, including holidays and additional leave options
- Family-friendly leave policies, including maternity, paternity, and other supportive leave programs
- Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources
- Pension, life insurance, and income protection benefits (location dependent)
- Employee Assistance Program with 24/7 confidential support for employees and their families
- Education assistance and professional development opportunities
- Access to LinkedIn Learning and continuous learning resources
- Employee referral bonus program and additional company perks and discounts
- Business travel insurance and global employee support programs
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Compensation Transparency:
The annualized base salary range for this position is outlined below.
Each candidate’s compensation offer will be determined based on factors including experience, skills, qualifications, job duties, business needs, and location. For roles that include additional compensation components, total compensation may include base pay, bonus, equity, or other incentives.
This role may also be eligible for benefits, which will be discussed during the hiring process. We are committed to fair and transparent pay practices and comply with all applicable pay transparency requirements. If you would like more information about compensation or benefits, we are happy to provide additional details during the hiring process.
For more information regarding our comprehensive benefits, see the benefits section.
Skills Required
- 2+ years experience in a customer service or similar role
- Tertiary qualification
- Proven track-record in evaluating and mitigating risk
- Detail-orientation, aptitude to learn, high self-motivation, curiosity, ability to work independently
- Excellent written and verbal communication skills
DigiCert Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DigiCert and has not been reviewed or approved by DigiCert.
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Leave & Time Off Breadth — Vacation/PTO and sick leave are characterized as strong, and some accounts mention a sabbatical program.
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Retirement Support — The package includes a 401(k) with company matching, with recent confirmations of this benefit.
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Flexible Benefits — Hybrid and work-from-home options are referenced consistently, indicating practical flexibility in how and where work is done.
DigiCert Insights
What We Do
DigiCert is the digital trust provider of choice for leading companies around the globe, enabling individuals, businesses, governments, and consortia to engage online with confidence, knowing their digital footprint is secure.
