Senior Director Business Ops, Strategy & Planning - Artificial Intelligence (AI) Department

Posted 6 Days Ago
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Milwaukee, WI
Hybrid
100K-186K Annually
7+ Years Experience
Fintech • Insurance • Financial Services
Start-Up Vibes with The Stability of a Fortune 100 Company.
The Role
The Senior Director of Business Operations, Strategy & Planning in the AI Department leads strategic vision and operational frameworks, ensuring alignment with company goals. Responsibilities include technical and program management advisory, coordinating strategic updates, and overseeing execution of departmental operations, budgeting, and planning initiatives, focusing on cross-functional collaboration to remove barriers and drive business value.
Summary Generated by Built In

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.
At Northwestern Mutual, we're changing the way people think about financial planning with the scale of a Fortune 100 company. We're redefining and disrupting the industry while changing people's financial lives with better experiences and better technology. We believe in building inclusive and diverse workplaces, where every voice is heard. Come help us build for the future!
Summary
We are seeking a dynamic and strategic Business Operations, Strategy Execution (Chief of Staff) and Planning Leader to support our Artificial Intelligence (AI) Department. The Chief of Staff will play a critical role in enabling the success of the AI VP and her Leadership Team, driving execution of strategic priorities, managing cross-function initiatives and ensuring efficient department operations. This role will service as a trusted partner to AI Leadership, helping to streamline processes, foster organizational alignment and ensure the AI team is operating at maximum effectiveness.
Key Responsibilities:

  • Provides developmental leadership for the team's strategy, mission, and vision.
  • Executive Communication & Reporting: Prepare executive-level presentations, updates and reports on the departments performance, strategy and key initiatives.
  • Coordinates the development of materials focused on articulating team's strategy and technical delivery.
  • Leads the execution of team's communication plan focused on promoting clarity within team and with business collaborators.
  • Supports a sophisticated area of the business, resolves inter-dependencies across the organization, and facilitates work of notable risk and complexity within own area and across the business.
  • Identifies and works cross-functionally to remove barriers that prevent realization of the departmental / function strategy.
  • Monitor business AIP and OKRs to ensure engineering results are focused on driving business value.


Operational Management

  • Oversee and drive day-to-day operations of the AI department, including planning, budget management and ensuring execution of key department projects.
  • Identifies gaps between ideal and current state of operating model and recommends solutions to close the gaps.
  • Facilitates execution of departmental/functional operating model to improve the health of the organization.
  • Exhibits expert level conceptual and innovative thinking to develop solutions.


Departmental Planning & Project management

  • Aligns planning and budget to functional and company priorities, working cross-functionally with peers.
  • Plans and prepares agendas for functional/departmental staff or leadership meetings and planning sessions.
  • Participates in regular leadership meetings to evaluate barriers to success and develop courses of action to overcome issues.
  • Facilitates cross-functional initiatives and the flow of information between collaborators and other teams.
  • Coordinates requests for information from partners and prepares reports and presentations in response.
  • Anticipates business issues; recommends improvements.


Trusted Advisor

  • Represents and provides support to facilitate effective decision-making which has a significant impact on the organization; this includes strategy planning, leading key functional priorities, and meeting planning and preparation. Has a high impact on the implementation of critical initiatives that carry out overarching functional and organizational objectives.
  • Establishes and maintains organizational savviness, an executive presence and high level of discernment for area supporting in order to unearth issues, opportunities, problems.
  • Represents and provides support to senior leadership team including defining the path forward, ensuring they have what they need, and holding them accountable for execution.


Qualifications

  • Minimum of 10 years' business leadership experience.
  • Proven leadership experience working with diverse technical and non-technical teams.
  • Superior interpersonal skills to lead groups of people.
  • Experience in portfolio and/or project management, strategic and operational planning, and leading multiple sophisticated projects with organization-wide impact.
  • Demonstrated organizational agility to work across organizational boundaries, influence, and collaborate with all levels on solutions that benefit the organization.
  • Ability to work horizontally with shared priorities and elevate functional priorities over department objectives.
  • Thinks within lateral accountabilities and interdependence.
  • Proven skills in dealing with ambiguity and paradox, and leading change.
  • Exceptional discernment and focus on achieving business impact through progressive practices and sound business judgment.
  • Ability to translate goals and strategies into executable business plans.
  • Strong integrity and validated ability to treat confidential information confidentially.
  • Demonstrated learning agility and outside-in perspective to identify future trends and practices.
  • Strong organizational skills; able to handle contending demands, and working with short time frames.
  • Strong problem solving and strategic/critical thinking skills.
  • Ability to identify underlying issues and influence others without formal authority.
  • Facilitation and team building skills; ability to play an active, operational, and communicative role.
  • Interpersonal savvy and comfort interacting with and presenting to all levels of the organization, including senior leaders.
  • High degree of self-motivation with leadership and initiative in sharing information, contributing towards group goals, and accepting responsibility for results.
  • Pro-active and an ability to anticipate needs for a range of broad / complex business.


#LI-Hybrid
Compensation Range:
Pay Range - Start:
$121,030.00
Pay Range - End:
$224,770.00
Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please click here for additiona l information relating to location-based pay structures.
Grow your career with a best-in-class company that puts our client's interests at the center of all we do. Get started now!
We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.
If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.
FIND YOUR FUTURE
We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.

  • Flexible work schedules
  • Concierge service
  • Comprehensive benefits
  • Employee resource groups

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The Company
HQ: Milwaukee, WI
8,400 Employees
Hybrid Workplace
Year Founded: 1857

What We Do

You’ll Like It Here

At Northwestern Mutual, we believe that our lives and our work matter. And that doing what’s right is good for everyone. We follow through by designing tech that improves the community and cultivating creative ways to make finance accessible anywhere. These guiding principles have allowed our company to grow for more than 160 years.

Here, you’ll be with a team who emphasizes integrity and prioritizes security to design experiences that better everyone. You’ll work in cross functional teams to create optimal solutions that are rooted in innovative strategy and thoughtful execution. And you’re provided development tools and opportunities to become a leader all with the support of a collaborative team. You’ll be surrounded in a culture that values innovation and works to always evolve to stay ahead of trends and client needs.

We are intentional in seeking out team members who will challenge us. Our employees choose us for the career opportunities, commitment to philanthropy and desire to have a meaningful impact in the lives of our clients. You have career passions and goals. We have ambition and opportunity for you to grow your future in tech. Discover today: https://careers.northwesternmutual.com/

Why Work With Us

We invest in our people. We know careers are about choices, so we provide intentional opportunity. Here you can build creative ways to make finance accessible anywhere and revolutionize traditional processes. As a mutual company, our focus is our people — whether professional development or investments in the community. 

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Northwestern Mutual Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We offer a flexible, hybrid approach for our employees . Teams are in the office a few days a week and work from home the others.

Typical time on-site: Flexible
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HQMilwaukee, WI
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New York, NY
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