First Entertainment Credit Union is looking for an Associate Branch Manager who is responsible for assisting the Branch Manager in overseeing service expectations, goal achievement, and the daily operations of the branch.
As the Associate Branch Manager, you will motivate, guide, and train teammates in effective service expectations, and cross sell and production efforts. The Associate Branch Manager supervises and coordinates activities of employees engaged in assisting members. You will help manage a broad variety of financial services, such as opening and closing accounts, opening and renewing certificates, opening IRA accounts, processing and funding consumer loans, and general member financial needs.
This is a full-time, onsite opportunity reporting to the Branch Manager and is based in Culver City, CA. The target starting hourly rate in California is between $33.50 and $40.00.
Responsibilities
- Is responsible for assisting with the effective and efficient performance of branch production, quality service, sales, and operations.
- Lead, supervise, and train staff, including new employees, ensuring knowledge and skill level is appropriate to job duties and functions, particularly with regard to quality service expectations, and with cross selling products and services.
- Actively follow up on new and pending accounts and applications processed by self and staff to ensure cross-sell opportunities have been identified and maximized.
- Manage employee life cycle events and activities, such as recruiting, feedback and coaching, learning & development, performance feedback, and so on.
- Ensure adequate controls are maintained for a wide range of tasks, such as card issuance systems, branch opening/ closing, cash counts, cash, and negotiable instrument controls and processing.
- Serve as a Membership Officer responsible for the review, verification and approval of new accounts.
- Offer coverage support to other branches as requested by the leadership team.
- Perform other tasks as assigned by the leadership team.
At First Entertainment, your role and every role are essential to our Mission [We build lifelong financial relationships with the people in entertainment based on a deep understanding of how they live and work], Core Values [ Members First + Ownership + Integrity + Innovation + Inclusivity + One Team], and we expect you to uphold them.
Requirements
- High school graduate, two-year college degree or equivalent preferred, or completion
- of a specialized course of study at a business or trade school.
- Prior leadership experience as a manager or supervisor is preferred.
- Notary certification or the ability to become certified within the first 12 months of employment.
- A minimum of two to five years of work-related experience in a full-service financial institution or experience in a related position in a related field. Prefer at least two years supervisory or lead employee experience.
- In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.
- Thorough knowledge of regulations applicable to essential responsibilities. Ability to read, speak and write clearly to convey information effectively.
- Effective communication skills across all levels of audience.
- Proficiency in MS Office products (Word, Excel, Outlook), and Symitar for Windows (Episys).
Skills Required
- High school graduate or two-year college degree
- Prior leadership experience as a manager or supervisor
- Notary certification or ability to become certified
- Two to five years of work-related experience in a financial institution
- Knowledge of Credit Union products and services
- Effective communication skills
- Proficiency in MS Office and Symitar
What the Team is Saying
First Entertainment Credit Union Compensation & Benefits Highlights
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Leave & Time Off Breadth — A minimum of four weeks of paid vacation for full‑time new hires in year one, plus sick days, paid holidays, and volunteer time off, establishes a strong time‑off baseline. This breadth supports rest, flexibility, and community engagement from the start.
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Healthcare Strength — Medical, dental, and vision coverage, healthcare and dependent‑care FSAs, life/AD&D, an employer‑paid EAP, gym reimbursement, and access to Calm indicate broad health and wellness support. Availability of options such as mental‑health resources and pet insurance further rounds out coverage.
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Retirement Support — A 401(k) with employer match and potential annual profit‑sharing, alongside reduced employee loan rates, strengthens financial benefits. Potential profit‑sharing can augment long‑term savings when applicable.
First Entertainment Credit Union Insights
What We Do
Named one of the top 10 Credit Union in California by Forbes, First Entertainment Credit Union has been the financial ally since 1967 for the creators of entertainment and those who support them. With more than 2.1 billion in assets and over 90,000 members, we are constantly looking for talents to help us build a high trust, high performance and workplace of choice culture while growing our business. As a teammate, you will enjoy an inclusive workplace culture and an employer-of-choice environment. At First Entertainment Credit Union we believe Your Story Matters and that includes our members, employees, community, and those interested in joining our growing team.
Why Work With Us
At First Entertainment, we believe our teammates are capable of great things. We celebrate their commitment to excellence and aim to foster that dedication through both professional and personal growth. We don't believe in merely employing workers but in empowering future leaders. We help our teammates bring their own career stories to life.
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First Entertainment Credit Union Teams
First Entertainment Credit Union Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
