The Role
Manages the office administration shared inbox and ticket queue, triages and routes requests, tracks issues through closure, maintains operational records, and prepares status reports. Provides administrative, office logistics, meeting room, supply, employee, and visitor support. Creates simple office communications and signage using Canva or similar tools while maintaining documentation, service standards, shift handovers, and audit-ready records.
Summary Generated by Built In
Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.
Serves as the first point of intake for Office Administration requests, owning shared inbox management, ticket triage and routing, and maintenance of operational trackers and records. Provides day to day administrative support to the Office Administration team and business functions, and supports office communications through simple creative and design work. Ensures requests are documented, prioritized, and moved to closure within service standards across assigned shifts.
Essential Functions and Key Responsibilities
- Monitor and manage the Office Administration shared inbox and ticketing queue during the assigned shift, ensuring all requests are acknowledged within the agreed response time.
- Triage incoming requests by category, urgency, location, and owner, and route them to the correct admin, facilities, procurement, or logistics owner.
- Track open requests through to closure, provide requester updates, and escalate aged, urgent, or out of scope items to the Office Administration Lead based on the approved escalation path.
- Ensure every request is documented in the ticketing system before action is taken, with no undocumented or verbal only requests.
- Maintain and update office administration trackers covering requests, supplies, assets, logistics, and other trackers as assigned, within the required cut off.
- Prepare regular status summaries and reports for the Office Administration Lead and support audit and compliance requirements by keeping records complete and retrievable.
- Provide administrative support to the Office Administration team and other business functions, including office logistics, meeting rooms, supplies, and administrative requests.
- Assist with employee and visitor support to ensure a positive office experience, and support shift based office coverage with proper handover to the incoming shift.
- Design simple visuals for office announcements, advisories, signage, and internal campaigns using Canva or similar tools, following Aprio branding standards.
- Perform other administrative duties assigned by the Office Administration Lead.
Qualifications (Required)
- Work Setup: Onsite in Clark.
- Working Schedule: 12:00 PM to 9:00 PM, Monday to Friday.
- Bachelor's degree in Business Administration, Office Administration, Human Resources, Psychology, or a related field.
- At least 1 to 2 years of experience in office administration, shared services, or a similar role.
- Proficient in Microsoft Office applications (Excel, Word, PowerPoint, SharePoint, Outlook).
- Strong attention to detail and ability to maintain documentation standards.
Qualifications (Preferred)
- Experience in ticket handling, shared inbox management, or a service desk environment.
- Experience in Canva or other design tools.
- Experience preparing operational reports and maintaining trackers.
Perks/Benefits we offer for full-time team members:
- Wellness program
- HMO coverage
- Rewards and Recognition program
- Free shuttle service (provided by CDC | for onsite employees)
- Free lunch meal (For onsite employees)
- On-demand learning classes
- Discretionary time off and Holidays
- Performance-based salary increase
- Discretionary incentive compensation based on client or individual performance
- Hybrid set up to selected roles/location, terms and conditions may apply
- CPA & Certification Assistance and Bonus Program
What's in it for you:
- Working with an industry leader: Be part of a high-growth firm that is passionate for what's next.
- A great team: Work with a high-energy, passionate, caring, and ambitious team of professionals in a collaborative culture.
- Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.
- Competitive compensation: You will be rewarded with competitive compensation.
EQUAL OPPORTUNITY EMPLOYER
Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.
Skills Required
- Bachelor's degree in Business Administration, Office Administration, Human Resources, Psychology, or a related field
- At least 1 to 2 years of experience in office administration, shared services, or a similar role
- Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, SharePoint, and Outlook
- Strong attention to detail and ability to maintain documentation standards
- Experience in ticket handling, shared inbox management, or a service desk environment
- Experience with Canva or other design tools
- Experience preparing operational reports and maintaining trackers
Aprio Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aprio and has not been reviewed or approved by Aprio.
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Fair & Transparent Compensation — Pay is generally positioned as competitive and fairly paid across many roles, with clearer benchmarking helped by public job-posted ranges and compensation aggregators.
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Healthcare Strength — Health, dental, and vision coverage is positioned as comprehensive and available from day one for full-time hires, which is stronger than the more typical waiting-period approach.
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Retirement Support — Retirement offerings include a 401(k) with profit sharing and access to FSA/Dependent Care accounts, which can improve total rewards when firm performance supports contributions.
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The Company
What We Do
Aprio is a premier CPA and business advisory firm that advises clients and associates on how to achieve what’s next. Aprio’s associates work as integrated teams across advisory, assurance, tax, outsourcing, staffing and private client services, bringing the best thinking and personal commitment to each client. Across practices, Aprio brings together proven expertise, deep understanding and strategic foresight for industries including Manufacturing and Distribution; Non-Profit and Education; Professional Services; Real Estate and Construction; Retail, Franchise and Hospitality; and Technology and Blockchain. Headquartered in Atlanta, Georgia, Aprio has grown to over 1,000+ team members. To serve clients wherever life or business may take them, Aprio’s teams speak more than 30 languages and work with clients in over 50 countries.
