The TrakCare Application Trainer supports the successful adoption of TrakCare/IntelliCare by designing, developing, and delivering high-quality learning experiences for clinical and administrative users. The role applies healthcare workflow knowledge, application expertise, and learning design skills to build user confidence and promote safe, consistent system use.
Key Tasks
- Plan, prepare, and research TrakCare/IntelliCare training requirements.
- Design, develop and maintain TrakCare/IntelliCare learning materials for classroom delivery, eLearning modules, and assessments.
- Deliver training courses in classroom and virtual settings, as required, with most courses delivered as eLearning.
- Perform training course evaluations and participant assessments.
- Continually evaluate and update training courses to help improve delivery and content.
Key Characteristics
- Drive and Resilience; goal-oriented and enthusiastic; is energized by challenges; has a strong work ethic.
- Independence/Self Confidence: Figures things out independently in ambiguous or unstructured situations; runs with ideas/initiatives without needing much direction or supervision; directly addresses or raises concerns appropriately.
- Teamwork: Takes initiative, supports team priorities, contributes to essential tasks.
- Decision-Making/Judgment: Makes considered decisions on less-than-perfect information; identifies critical factors to consider when making decisions; prioritizes tasks and goals appropriately; assesses risks and returns effectively.
Stakeholder Engagement
- TrakCare Training Manager
- Global TrakCare/IntelliCare training team
- Regional Learning and Development Leads
- Clinical Safety Officer/Advocates
- Product Specialists
Essential Skills & Personal Attributes
- Clinical qualification, such as Doctor, Senior Nurse, Pharmacist, or Allied Health Professional, with at least five years in a clinical experience.
- Strong understanding of clinical and administrative workflows within healthcare settings.
- Experience designing and developing learning materials such as eLearning, videos and written hands-on practice tasks.
- Experience integrating training content within a learning management system.
- Certified trainer and assessor or working towards.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize and manage time efficiently.
- Patient and friendly approach to teaching.
Desirable Skills
- Previous TrakCare experience.
- Skilled in video editing, graphic design, and audio editing.
- Experience applying AI within electronic medical record systems is advantageous
- Experience using AI tools such as Microsoft Copilot to support learning design and content development.
- Qualifications and/or certifications in AI are advantageous.
We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.
Other compensation may include a discretionary annual variable target incentive.
The company also provides generous employee benefits including:
- Medical, vision, and dental insurance
- Short-term and long-term disability, and life insurance
- 401(k) Profit Sharing Contribution
- Paid Time Off and Holidays
- Parental Leave
- Tuition reimbursement
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
Skills Required
- Healthcare background
- Previous experience with HealthCare IT systems
- Certified trainer and assessor or working towards
- Excellent written and verbal communication skills
- Able to multitask, prioritize and manage time efficiently
- Patient and friendly approach to teaching
- Previous TrakCare experience
- Video production and editing skills
What the Team is Saying
InterSystems Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, and vision coverage includes mental‑health support and HSA/FSA options. Coverage is characterized as strong, with the company covering a large share of premiums.
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Leave & Time Off Breadth — U.S. employees receive a minimum of 23 PTO days per year, alongside paid holidays and sick time. This level of time off is presented as above many sector peers.
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Retirement Support — A 401(k) with employer contributions delivered via profit‑sharing is provided, and access to financial advisors supports planning. Employer materials and partner listings describe the program as a core part of total rewards.
InterSystems Insights
What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business. Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries. What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running. If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
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InterSystems Teams
InterSystems Offices
OnSite Workspace
InterSystems prioritizes in-person collaboration with majority on-site presence and some work from home flexibility that varies by region and office location.
