The Application Testing Supervisor (Hybrid) is responsible for the personnel management of all the Application Testers. The Supervisor will work closely to provide direction, mentor and coach while receiving guidance from management. They will also define the test strategy and approach, provide quality assurance leadership and be ultimately responsible for ensuring application quality.
Duties & Responsibilities:
- Manage assigned application testing team, provide guidance, direction and leadership
- Responsible for daily tasks of individuals within their span of control
- Development, cultivation and evaluation of employees
- Assist with staff maintenance through recruiting, selecting, orienting, promoting and any necessary terminations
- Provide input to Business Unit Manager and Division Manager by providing input and feedback/challenges for decision making
- Actively participate in and promote collaboration across teams to gain understanding of needed changes or modifications of existing programs
- Set and approve employee's work schedule
- Verify and approve timekeeping records and consult employees about any discrepancies
- Document performance feedback and other personnel matters
- Develop and drive a high-level QA strategy as well as take a hands-on approach to strategy implementation
- Provide testing, project management and technical assistance where needed
- Develop and monitor key performance indicators for emerging trends
- Develop and execute strategic business plans to improve or remedy key indicators to improve the division
- Establish, develop and present various testing topics/new technologies
- Assist with the company wide prioritization of projects, requests and resources
- Recommend design improvements and assist testers to achieve the highest standards of quality testing
- Stay on the cutting edge of technology (trade magazines, web site, seminars, etc)
- Continued education as outlined by executive management
- Provide a high level of customer satisfaction
- Report potential issues that may impact the company to management
- Other duties as assigned
Requirements:
- High school diploma, or equivalent, with related experience demonstrating the knowledge, skills, and abilities necessary to perform the essential functions of the position.
Supervisors and managers are required to have completed NYCM’s internal leadership development programs, including Employee Enrichment Journey (EEJ1) and Employee Enrichment Journey (EEJ2).
External hires must complete required leadership programs, Employee Enrichment Journey (EEJ1) and Employee Enrichment Journey (EEJ2), within a timeframe established by the organization.
Qualifications/Skills:
- Ability to organize and lead highly effective teams of testers
- Ability to prioritize and execute multiple assignments at the same time
- Hands on experience with all facets of the software development life cycle
- Solid decision making abilities and problem solving skills
- Effective verbal and written communication and presentation skill
Market Range: 9 / Exempt / 40 hours a week / Hybrid - 3 days in office a week
Salary Range: $59,819 - $96,375
Accepting applications until: 8/26/26
Qualifications Behaviors Preferred Thought Provoking: Capable of making others think deeply on a subject Team Player: Works well as a member of a group Loyal: Shows firm and constant support to a cause Leader: Inspires teammates to follow them Innovative: Consistently introduces new ideas and demonstrates original thinking Functional Expert: Considered a thought leader on a subject Enthusiastic: Shows intense and eager enjoyment and interest Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Dedicated: Devoted to a task or purpose with loyalty or integrity Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High School Diploma
- Two years direct experience as a lead tester for major application integration and/or major application product releases
- Ability to organize and lead highly effective teams of testers
- Ability to prioritize and execute multiple assignments at the same time
- Hands on experience with all facets of the software development life cycle
- Solid decision making abilities and problem solving skills
- Effective verbal and written communication and presentation skill
What We Do
NYCM Insurance is a property and casualty insurance carrier that has been providing coverage to residents and businesses in New York since 1899. With a team of over 975 employees, and a network of over 1,400 independent agents, NYCM is dedicated to providing superior service and a quality customer experience. Our story began in Edmeston, NY – a tiny rural town known for its agricultural community – when one farmer lost everything in a fire. Realizing that the town needed to be better prepared for the future, 27 businessmen and residents came together to pool money and protect one another from fires and lightning, officially establishing the New York Central Mutual Fire Insurance Company under founder VanNess D. Robinson in 1899. We are a family founded and run company and believe in staying true to our small-town roots. Over 120 years later, we’re still operating in our original town of Edmeston, NY and have expanded to include three additional offices in Sherburne, Orchard Park and Canajoharie, further investing ourselves in New York State and our local communities. We are also highly invested in our 900+ employees. We know that our best work comes from an inspired internal culture and our drive to succeed as a team. Between our employee base and a network of over 1,200 independent agents, NYCM Insurance is proud to service over 525,000 insureds. Our insurance lines include Home, Auto, Umbrella, Commercial and more. NYCM Insurance is proud to work with various partners to offer additional types of coverage for many areas of your life including special events, motorcycles, off-road vehicles, bicycles, yachts, collector cars and more. These partnerships help us ensure that you and yours are always protected no matter what life throws at you. At the end of the day, our reason for doing business is the same as it was 120 years ago. We believe in providing genuine care; so that we can all have hope for a better tomorrow and the courage to persevere.
