Jobs at NYCM Insurance

Develops, tests, debugs, modifies, and maintains software programs supporting business processes. Collaborates with stakeholders to understand requested changes, analyzes program performance, resolves programming issues, documents code and resolutions, and communicates project status. Requires knowledge of software development in multiple languages, troubleshooting, documentation, analytical problem-solving, and established development standards.

Designs and improves an organization-wide interaction coaching program. Develops coaching methodologies, evaluation standards, scorecards, dashboards, learning resources, and training programs. Analyzes quality metrics, customer sentiment, coaching outcomes, and operational data to identify performance gaps and improvement opportunities. Supports Interaction Coaches through guidance and calibration sessions, administers Scorebuddy, and partners with leadership to promote consistent customer experience standards across phone, chat, email, and text channels.

Conduct insurance fraud investigations by reviewing evidence, analyzing claims, identifying leads, interviewing witnesses, verifying documents and activities, and preparing accurate reports with recommendations. Maintain detailed case records, coordinate with claims personnel, law enforcement, and regulators, brief management, testify in court, and ensure compliance with New York regulations, company policies, and applicable civil and criminal laws.

Manages execution of the annual internal audit plan, including resource assignment, risk-based planning, engagement review, quality assurance, and audit results presentation. Guides, coaches, and develops internal audit staff while ensuring compliance with organizational policies, IIA Standards, and NYSDFS Regulation 118. Supports audit committee meetings, business planning, performance metrics, stakeholder relationships, strategic initiatives, and regulatory or professional development requirements.

Analyzes product and business performance, including growth, profitability, KPIs, trends, and pricing. Retrieves and validates data from multiple sources, creates reports and visualizations, develops SAS programs, identifies reporting efficiencies, conducts rate change analysis, supports regulatory filing documentation, and researches new product offerings and processes.

Processes insurance underwriting transactions, including applications, endorsements, renewals, cancellations, data entry, and work-queue items. Orders and interprets reports, responds to underwriter and agent requests, maintains customer information and links, researches customer data, and handles phone inquiries. The role requires accuracy, organization, communication, problem-solving, basic underwriting knowledge, and adherence to established procedures and regulatory requirements.