Jobs at NYCM Insurance

Develop, code, test, and maintain software to implement business processes. Debug and refine programs, collaborate with stakeholders and users, document code and resolutions, analyze program performance, and follow company development standards. May work additional hours and perform related duties as assigned.

Analyze product-level performance to identify growth and profitability opportunities. Retrieve and verify data from internal and external sources, run and customize queries, build basic SAS programs, and produce reports, charts, and analyses. Support rate change analysis and filing documentation, competitive research, and cross-divisional product initiatives while improving reporting efficiencies.

Lead and supervise Marketing Representatives to execute territory distribution plans, coach and develop staff, manage agency relationships, monitor performance metrics (submissions, growth, retention), conduct field reviews, partner with internal teams, and prepare performance reports to meet growth and profitability goals.

Evaluate and score customer interactions (voice, chat, other channels), coach front-line staff, assist with new hire and refresher training, run calibration/peer reviews, track scorecards and document transactions, and support special projects to improve service quality and customer satisfaction.

Evaluate and score customer interactions (voice, chat), coach agents, assist with new hire and refresher training, run peer reviews and calibration, track scorecards, document interactions, and support special projects to improve service and satisfaction.

Support and maintain on-premises and hybrid cloud infrastructure, troubleshoot level 2/3 issues, implement backups, patches and security controls, perform audits, collaborate with IT and business partners, document processes, and provide on-call support to meet SLAs and compliance requirements.