Application Development Senior Manager-Hybrid

Medicare – Application Development Senior Manager  

Position Overview:  

The job profile for this position is Application Development Senior Manager, which is a Band 4 Senior Contributor Career Track Role.

The Application Development Senior Manager is expected to directly manage work efforts of the Medicare Service team in the Application Development discipline. This position is an experienced position accountable for project and support work efforts of multiple Salesforce applications.

Key Responsibilities: 

• Manage application stability activities, participation/leadership on escalated production issues and follow up problem management activities, ad-hoc research and analysis, and trouble ticket triage 
• Manage a team accountable for monitoring, health check, issue reporting, issue triage and incident management for a number of internal and external facing production applications 
• Maintain domain expertise on systems supported and participate in technology strategy, design, and day-to-day operations of supported applications 

• Actively manage high priority issues impacting production applications and help drive them to resolution working with multiple teams across the enterprise 
• Responsible for successful implementation of Vendor staffing initiatives and the management of outsourced/offshore staff (managed services and time & materials) 
• Responsible for developing existing and new team members to be highly motivated and productive
• Establish and maintain necessary processes and procedures for operational support of applications 
• Provide periodic performance reviews for full time employee resources 

Required Experience / Qualifications:  

• Software development program/project management experience
• Experience with application Service Level Agreements and related support activities
• Knowledge of the entire software development lifecycle – both agile and waterfall 

• Experience in establishing and maintaining an application support vision, setting goals/objectives and providing direction
• Ability to interface and communicate effectively with top-level management to influence technical discussions and decisions
• Solid planning abilities - demonstrated history of setting milestone dates and then making specific assignments for a team and ensuring their completion
• 15+ years of progressive experience working in business and IT organizations combined 

• Bachelors and/or Master’s Degree in Computer Science/Information Systems or equivalent work experience 

Statement of Commitment: Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

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If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 132,800 - 221,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.