Jobs at Cigna

Manage and administer enterprise change processes across infrastructure, applications, and platforms. Coordinate SAP and IBM i transports, validate change readiness, track security remediation, communicate schedules and outages, ensure auditability and compliance, and support continuous improvement of change processes.

Support delivery of claims projects and process improvements across Agile, Claims, and Technology teams. Define requirements, build business cases, oversee UAT, troubleshoot EDI claim processing, and recommend operational policies. Coordinate with internal and external partners, drive automation and AI/process-mining opportunities, and support medical cost affordability initiatives.

Plan, execute, and report QA testing for ETL pipelines and data solutions. Design and run test cases, log and triage defects, support automation (preferably Python), validate data accuracy across databases, participate in Agile ceremonies, and promote quality engineering and continuous improvement.

Lead end-to-end internal audits across APAC: define audit coverage and priorities, execute planning, fieldwork, reporting and follow-up, ensure local regulatory compliance, present risk and control insights to governance bodies, build stakeholder relationships, and support audit plan monitoring and strategic initiatives.

Lead a team to develop scalable medical economics analytics and self-service dashboards, unify claims/eligibility data, partner with Network/Clinical/FWA and actuarial teams, and translate insights into contracting, pathway optimization, and fraud/waste/abuse interventions.

Manage and lead a Member Investigation team to detect, prevent, and recover fraudulent, wasteful, and abusive healthcare claims. Oversee investigations, ensure regulatory compliance, track KPIs and savings, partner with stakeholders and data teams to develop analytics and rulesets, coach investigators, drive process improvements, and represent Payment Integrity to clients while supporting workforce planning and performance management.

Conduct routine and targeted quality audits across operations, assess compliance to SOPs and regulations, provide constructive feedback and coaching, identify risks and process gaps, support continuous improvement and reporting, and collaborate with supervisors and QA to maintain consistent quality standards.

Design, build, and operate data pipelines and ML services to detect unusual patterns in healthcare claims, focusing on model development and data engineering.

The role involves analyzing software systems and providing engineering solutions using various technologies like SOAP, API Services, OpenShift, and AWS.

The Software Engineering Senior Analyst focuses on developing and managing software solutions, utilizing various technologies including SOAP, API, OpenShift, and AWS.

The Software Engineering Analyst will develop Java services, manage technical tasks, and support software lifecycle with a focus on cloud technologies and agile methodology.

The Bilingual Client Benefits Technical Analyst provides support for customer inquiries regarding health benefits, coordinating with various departments to ensure customer needs are met effectively.

Support Cigna Canada with monthly reporting, annual financial statements, data analysis, regulatory research, forecasts, audit facilitation, accounting policy maintenance, dashboards, and ad-hoc finance projects.

Support daily outbound campaign operations and mail‑merge tasks, ensure quality and adherence to SOPs, flag data issues, execute test plans, collaborate cross‑functionally, and recommend basic process improvements to maintain timely, accurate campaign execution.

Lead end-to-end configuration and release of complex, multi-component content. Map data variables, build scalable configurations, run validation and test plans, detect and resolve data/configuration issues, maintain SOPs, and drive continuous improvement across cross-functional teams.

Lead end-to-end delivery of finance technology and data initiatives (Oracle ERP/EPM, data lake). Create integrated plans, govern delivery, manage Jira-driven tracking, testing, risk mitigation, stakeholder communication, and hypercare across global finance and technology teams.

Own end-to-end data products for Health Services, prioritize data backlogs, steward Critical Data Elements (CDEs), embed governance and quality, collaborate with stakeholders and engineering to deliver trusted analytics and AI-ready data.

Support portfolio and product teams in agile delivery for provider-focused initiatives: analyze problems, document requirements, run discovery and solution design, onboard experts, facilitate ceremonies and workshops, monitor product performance, and drive continuous process improvement.

Serve as the primary client liaison to drive renewals, strategic relationships, and service delivery improvements. Coordinate internal teams, manage key accounts in SFDC, define renewal strategies, support growth and cross-sell, and provide expertise on healthcare and social security regulations. Travel as required.

The APAC Strategic Transformation Lead drives strategic initiatives focused on customer experience, change management, and strategic integration across operations, ensuring alignment and successful execution in collaboration with senior leaders.