Jobs at Cigna

Leads user acceptance testing for Salesforce Health Cloud and connected enterprise services. Responsibilities include UAT planning, test scenario design, execution, defect management, release readiness, stakeholder engagement, governance, risk assessment, business sign-off, and mentoring testers. The role also contributes to test automation and AI-enabled testing using approved tools, ensuring human review, traceability, security, and responsible AI use within Agile CI/CD delivery.

Leads continuous improvement and transformation initiatives across multiple sites and functions. Applies Lean and Six Sigma methodologies to optimize processes, improve productivity, reduce waste, and enhance customer-facing metrics. Oversees project delivery, root cause analysis, KPI governance, benefit realization, stakeholder collaboration, change management, and technology alignment. Builds and manages teams of process analysts, improvement specialists, and program managers while mentoring leaders on operational excellence.

Provides administrative and financial support for chargeback cash posting, including processing vendor payments and accounts receivable adjustments, tracking cash, correcting discrepancies, collecting aged items, and preparing month-end reports. The role also supports audit controls, analyzes data, manages vendor deadlines, and contributes to process improvement projects using Excel and ERP systems such as SAP and Oracle.

Lead and deliver regional learning programs across APAC and MEA, including classroom, virtual, and e-learning. Design content, run training and onboarding, assess effectiveness using metrics (Kirkpatrick), maintain training data, support employee development, collaborate with stakeholders, and drive continuous improvement and automation.

Provide production support for business-critical applications through ticket triage, monitoring, debugging, regression testing, job monitoring, release checkout, root cause analysis, and issue resolution. Use Java and Spring Boot to troubleshoot production problems, with Dynatrace and Splunk for monitoring and investigation. Coordinate corrective stories, research data, and support cloud-based environments using OpenShift and AWS. Participate in rotating on-call, night, weekend, and shift coverage.

Support clinical pharmacists by coordinating prior authorization workflows, maintaining the ESC drug database and program configurations, responding to clinical and operational inquiries, and producing operational reports and performance metrics to support decision-making and service improvement.

The Software Engineering Manager will oversee data integration stability, manage incidents, optimize processes, and lead migration to cloud-based solutions while leveraging Generative AI for automation.

Designs, implements, and supports scalable cloud infrastructure, distributed systems, CI/CD pipelines, container platforms, and database environments. Responsibilities include AWS and OpenShift deployments, infrastructure automation with Terraform and scripting, database performance tuning, security, backup and recovery, patching, monitoring, capacity planning, and troubleshooting. Collaborates with developers and infrastructure teams in an Agile environment while maintaining technical documentation and supporting releases and configuration activities.

Lead and execute advanced adversary simulation, red/purple team engagements to test detection and telemetry, collaborate with incident response and threat teams, mentor staff, and improve detection engineering and program maturity.

Lead finance process excellence and re-engineering initiatives from diagnosis through implementation. Responsibilities include process modeling, process and task mining, workflow redesign, standardization, automation, Lean Six Sigma facilitation, Agile project management, business case development, requirements gathering, and change management. The role partners with cross-functional finance and automation teams, manages risks and milestones, and influences senior stakeholders to deliver measurable efficiency and ROI improvements.

Leads offshore production support and operational governance for interconnected digital platforms and Tier 1 and Tier 2 applications. Coordinates Hyderabad-based employees and contractors, drives standardization and accountability, manages high-severity incidents, and improves application stability, resilience, and operational efficiency. Advances AI- and automation-led support processes to reduce manual work and strengthen continuous improvement across the digital ecosystem.

Interpret client contracts to set up financial, rebate, and pricing discount guarantees; develop, validate, and communicate reconciliation and client reporting; provide data analysis for audits and issue resolution; coordinate cross-functionally and support process improvements.

Supervise international healthcare claims teams of 15–30 employees, overseeing end-to-end processing, adjudication accuracy, turnaround times, quality, compliance, audits, and customer satisfaction. Manage performance metrics, reporting, coaching, training, escalations, backlog risks, and corrective actions. Partner with quality, training, technology, management, and onshore stakeholders to implement process improvements, automation, standardization, and system changes while developing future team leaders.

Administers the International Health Portfolio intake process, quality-checking submissions, tracking approvals and progress, coordinating intake meetings, and maintaining Jira, SharePoint, Confluence, capacity, and allocation records. Produces portfolio reports on estimates and business impact assessments, supports work-in-progress limits, and collaborates with architecture, product, business, technology, and regional portfolio teams. Requires strong organization, communication, autonomy, process discipline, and advanced Microsoft Office skills.

Develops rapid and sustainable data solutions using Qlik, maintains internal tools, builds reporting and visualization capabilities, and supports business improvements. Collaborates with internal and external customers, communicates with senior leaders and stakeholders, manages expectations, and adapts to changing priorities. Requires expertise in QlikView or Qlik Sense, Excel macros, Access, SharePoint, SQL, and familiarity with health insurance.

Leads a 10–20-person healthcare claims operations team, managing workloads, KPIs, quality, productivity, service levels, and compliance. Coaches and develops employees, handles performance management, supports recruitment and onboarding, and promotes engagement. Monitors customer feedback and operational risks, implements process improvements and change initiatives, collaborates with stakeholders, and provides reporting on performance, capacity, quality, and governance.

Designs, maintains, and executes automated and manual tests across UI, API, integration, data, performance, and security layers. Integrates quality checks into CI/CD pipelines, validates database integrity, analyzes failures and performance trends, supports release readiness, documents test results, and mentors junior quality engineers. Collaborates with development, product, and business teams using Agile and shift-left practices.

Develops and maintains automated tests for AI and automation applications, integrates test suites into CI/CD pipelines, analyzes data, troubleshoots production issues, and manages defects. Coordinates across teams and vendors, performs exploratory and manual testing when needed, escalates risks, and improves quality engineering practices. The role requires strong automation, API, database, Agile, DevOps, and software testing expertise, plus healthcare domain knowledge.

Leads Cigna’s Member Investigation Team in detecting, preventing, and recovering fraudulent, wasteful, and abusive healthcare payments. Oversees investigations, KPI and savings reporting, risk and compliance, claims review, stakeholder and client engagement, workforce planning, and process improvement. Uses business intelligence and analytics to identify claims patterns and develop fraud, waste, and abuse rulesets while ensuring regulatory, contractual, and operational standards are met.

Executes manual and automated testing, including functional, regression, integration, performance, and REST API testing. Develops and maintains automation scripts and test suites, documents test cases and data, identifies and tracks defects, and collaborates with developers and business analysts to validate application requirements. The role also provides status updates and supports continuous improvements to quality controls.