Job Description:
Job Purpose
Every day Mars Incorporated takes thousands of decisions that are informed by laboratory data. It is essential that Mars Associates have access to laboratory data that is accurate, reliable and timely to ensure consumer and brand protection, provide competitive advantage and enable operational excellence.
The Site Lab Support Scientist’s role is to provide training and support to the Chemistry and microbiology Site Laboratory Associates of their region.
Key Responsibilities
Provides technical training to rapid methods for raw material and in-process controls to site lab coordinators/Associates.
Provides training packages and guidance about how Site lab Associates can train and validate other site lab Associate to testing methods.
Provides support on new equipment selection and configuration.
Provides coaching and support on troubleshooting related to technical issue with the test and instrumentation.
Verify the execution of the verification programs (ring-test).
Help the site to develop a strong action plan based on 5M approach for all non-conform results (Ring-Test, rejections unconfirmed).
Identify priorities based on problem solving performed at site level and build continuous improvement action plan on Rapid methods.
Coordination between other MGS Regional Labs and COE to ensure alignment, best practice sharing and evolution of WoW.
Support the site labs with the deployment of Mars Laboratory Quality Standard.
As part of the governance process, support to report site labs KPIs.
Conduct technical audits of labs not under their domain for training and PT.
Proactively engage a culture of safe laboratory behaviors role model best practices and provide open feedback to other Mars Inc. associates when working with regional or site labs
Education & Professional Qualifications
Education & Professional Qualification
BSc or MSc in chemistry or related scientific discipline Languages.
English mandatory, local languages is a plus
Knowledge/Experience
3 to 5 years of work experience in a chemistry lab.
ISO 9001, ISO17025 or Mars Laboratory Quality Standard experience
Knowledge/Experience
Essential Good communication skills, both written and spoken English
Essential: customer focus and understanding quality and food safety aspects
Desired: Experience in ethnographic interviewing, design thinking and prototyping of new client centric solutions
Performance evaluation and continuous improvement
Good stakeholder management and communication skills
Fluent in writing and speaking English
Mars Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mars and has not been reviewed or approved by Mars.
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Healthcare Strength — The benefits package is positioned as comprehensive, with broad medical coverage and additional protections like life insurance and short- and long-term disability. Mental health support is emphasized, including free mental health services and wellbeing programming under initiatives such as Mars Be Well.
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Parental & Family Support — Paid parental leave is highlighted as market-leading in the U.S., with an example of 18 weeks fully paid for both parents. Additional family-related leave types such as sick time for caregiving and bereavement leave are also described as part of the overall package.
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Retirement Support — Retirement offerings are described as strong, including 401(k) matching (with a 6% match cited) and pension plans in some cases. The broader package also references retirement savings options and contributions aligned to local market practice, supporting long-term financial security.
Mars Insights
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What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us. Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™. We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
