About the Opportunity
We are looking for an experienced L1 Fault Management Engineer to join our Network Operations team at Ericsson, Noida. In this senior role, you will be a key contributor to our 24x7 global operations environment, leading real-time alarm monitoring, first-level fault analysis, and incident management across RAN, IP, Core, and Transmission (TXN) network domains. This role is ideal for seasoned telecom professionals looking to take ownership, drive improvements, and make a broader impact within a global network operations setup.
What You Will Do
Core Fault Management
- Lead 24x7 alarm monitoring and first-level fault management across RAN, IP, Core, and Transmission network elements
- Identify, analyze, and prioritize complex network faults using Ericsson OSS/NMS and multi-vendor EMS tools
- Perform in-depth alarm correlation and first-level root cause analysis (RCA) before escalation to L2/L3 teams
- Ensure timely service restoration through effective coordination with L2/L3 support and field engineers within defined SLAs
Incident & Operations Management
- Own the end-to-end incident lifecycle - from detection and triage to resolution and closure
- Drive adherence to incident, problem, and change management processes per Ericsson's GSC standards and ITIL framework
- Identify recurring fault patterns and contribute to problem management by raising and tracking problem records
- Participate in major incident management (MIM) calls, providing clear and timely stakeholder updates
Reporting & Continuous Improvement
- Generate and present network performance, fault trend, and health reports to operations leadership
- Proactively identify gaps in monitoring coverage and recommend improvements to alarm management processes
- Contribute to SLA reviews and operations performance discussions with internal and customer stakeholders
- Ensure accurate, complete documentation across all fault management systems and drive shift handover quality
Team & Knowledge Management
- Mentor and guide junior L1FM engineers, supporting their technical development and daily query resolution
- Serve as a technical point of contact for one or more network domains (RAN/IP/Core/TXN)
- Contribute to the creation and maintenance of SOPs, runbooks, and knowledge base articles
- Support onboarding and training of new team members on tools, processes, and domain knowledge
You will bring:
Experience & Domain Knowledge
- 6-12 years of experience in Network Operations / L1 Fault Management in a telecom environment
- Strong hands-on expertise in one or more domains:
- RAN - 2G/3G/4G/5G Radio Access Network
- IP - Routers, Switches, IP Transport
- Core - MSC, EPC, IMS, 5GC
- Transmission/TXN - SDH, DWDM, Microwave, Packet Transport
- Prior experience in multi-domain or multi-technology operations is highly preferred
Technical Skills
- Strong understanding of fault management, alarm correlation, and performance monitoring
- Sound knowledge of ITIL practices - incident, problem, change, and major incident management
- Experience with SLA management and operations reporting in a managed services environment
- Behavioural & Soft Skills
- Strong analytical and troubleshooting skills with the ability to manage complex, multi-domain fault scenarios
- Proven ability to lead calmly and effectively under pressure during critical network incidents
- Excellent communication skills for coordination across global, cross-functional teams and customer stakeholders
- Self-driven with strong ownership, attention to detail, and a continuous improvement mindset
- Willingness to work in a 24x7 rotational shift environment, including weekends and holidays
Education & Certifications
- Bachelor's degree in Telecommunications, Electronics, Computer Science, or equivalent
- ITIL Foundation certification preferred
- Additional domain certifications (Ericsson, Cisco, etc.) will be an added advantage
Skills Required
- 6-12 years of experience in Network Operations
- Strong hands-on expertise in RAN, IP, Core, or TXN domains
- Bachelor's degree in Telecommunications, Electronics, or Computer Science
- ITIL Foundation certification preferred
- Experience in incident and problem management
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Retirement Support — The U.S. 401(k) includes an automatic 3% company contribution plus matching (100% of the first 3% and 50% of the next 2%) with immediate vesting. An employee stock purchase plan and legacy pensions in some groups strengthen long‑term savings.
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Leave & Time Off Breadth — Generous PTO, paid holidays, sick time, bereavement leave, and a dedicated volunteer day are offered. Time‑off allotments can increase with tenure and are complemented by hybrid work where roles allow.
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Healthcare Strength — Medical, dental, vision, and mental‑health support are part of a comprehensive health and wellbeing offering. Wellness initiatives such as onsite gyms, fitness classes, and EAP access are available in certain locations.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
