Staff Technical Success Manager

Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud.

Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We’re not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking.

It’s how we stay driven, supportive, and always one step ahead as AI reshapes our world.

As a Staff Technical Success Manager for the APAC region, you will be the strategic heartbeat for our most complex, high-growth enterprise customers across Asia-Pacific and Japan. You won't just support software adoption; you will architect the vision for how the region's leading organizations secure their development lifecycles in the AI era.

In this Staff-level capacity, you are the highest level of individual contributor within the organization. You will serve as a visible thought leader, navigating the unique cultural and technical landscapes of the APAC market. You’ll be the trusted advisor guiding engineering leaders through complex DevSecOps transformations, ensuring that Snyk is deeply integrated into the fabric of the region's most innovative companies.

• Architect APAC Strategy: Design near, mid, and long-term technical strategies for a portfolio of top-tier APAC enterprise accounts, ensuring they realize full value across complex, multi-national Application Security workflows.

• Drive Regional Thought Leadership: Act as a "go-to" resource for the most complex customer and product scenarios in APAC, representing Snyk at regional industry events and executive forums.

• Influence Global Product Roadmap: Partner with global Product and Engineering teams to advocate for APAC-specific requirements (such as localized compliance or specific regional integrations) and influence product direction.

• Orchestrate High-Stakes Transformations: Mobilize cross-functional internal resources (Solutions Architecture, Product, Support) to remove barriers to adoption and solve technical challenges unique to the APAC market.

• Master Executive Storytelling: Facilitate Strategic Business Reviews (QBRs) for APAC leadership teams, using data-driven storytelling to demonstrate ROI and elevate Snyk’s impact within the account.

• Mentor the APAC POD: Lead and mentor a POD of TSMs in the region, conducting account reviews and fostering a culture of technical excellence focused on customer outcomes.

• Extensive Technical Experience: 10+ years of experience in a customer-facing technical role, with a proven history of solving complex problems for large-scale enterprises in APAC.

• DevSecOps Mastery: Expert knowledge of modern software development life cycles and industry-standard tools (e.g., GitHub, GitLab, Jira, Jenkins, VS Code).

• Regional Expertise: Experience navigating the business cultures and technical requirements of key APAC markets (e.g., ANZ, SE Asia, Japan).

• Executive Presence: Exceptional communication skills with the ability to influence stakeholders from developers to C-suite executives across different cultures and languages.

• Strategic Leadership: A history of leading technical transformation projects and the ability to operate independently in a fast-paced, remote-first environment.

• Educational Foundation: A Bachelor’s Degree in computer science, technology, engineering, math, business, or equivalent experience.

• Are multilingual, with proficiency in English and another regional language (e.g., Japanese, Mandarin, or Korean).

• Have a developer background or deep coding experience in modern, AI-native development environments.

• Have experience working in a high-growth, global SaaS environment.

• Enjoy translating complex technical wins into clear business value — you love a good success story!

• Have a sense of humor — we take our mission seriously, but not ourselves!

#LI-WR1

We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!

About Snyk

Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.

Benefits & Programs

• Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.

• Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development

• Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers

• Health benefits, employee assistance plans, and annual wellness allowance

• Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances