Analytics and Insights Lead (Enterprise Operations Enablement Data & Analytics) - Hybrid

Overview:

The Enterprise Operations Enablement Data & Analytics team supports analytics and insights across the Enterprise Operations division. We partner with operational teams to improve performance, enhance decision-making, and drive business outcomes through analytics, insights, reporting, and data automation.

The Analytics & Insights Lead serves as a strategic partner to business leaders across Enterprise Operations, helping transform data into actionable insights that support decision-making and drive business outcomes. This role collaborates with stakeholders to understand business challenges, identify opportunities, solve complex problems, and develop analytical solutions that improve performance, efficiency, risk management, and customer experience.

The ideal candidate will possess a strong background in analytics, insight generation, and data storytelling, with the ability to translate complex information into clear, compelling narratives that influence decision-making and inspire action. Success requires a combination of analytical expertise, business acumen, communication skills, and the ability to lead through influence across cross-functional teams.

Primary Responsibilities:

• Serve as a trusted advisor to business leaders by providing data-driven insights, recommendations, and decision support aligned to strategic and operational objectives.
• Partner with stakeholders to understand business challenges, identify opportunities, and develop analytical solutions that support informed decision-making.
• Lead complex analyses to identify trends, risks, opportunities, and performance drivers across operational processes.
• Translate complex data and analytical findings into actionable insights, compelling business narratives, and executive-level recommendations through effective data storytelling.
• Design, develop, and maintain reporting, dashboards, scorecards, and performance measurement solutions that provide meaningful visibility into business performance and outcomes.
• Lead cross-functional initiatives focused on process improvement, operational efficiency, automation, business transformation, and strategic priorities.
• Drive business outcomes by implementing analytical recommendations, defining success measures, and measuring realized value and business impact.
• Establish and enhance key performance indicators, metrics, and analytical frameworks that support accountability and continuous improvement.
• Support the evaluation, planning, testing, and implementation of new processes, products, technologies, and business initiatives.
• Mentor and provide guidance to less experienced team members while promoting analytical best practices, innovation, and continuous improvement.
• Foster a culture of collaboration, data-driven decision-making, operational excellence, and continuous learning.

Education & Experience Required:

• Bachelor's degree, or equivalent work experience.
• 4+ years of related experience, such as business analytics, operations, consulting, process improvement, business intelligence, project management, or a related field.

Education & Experience Preferred:

• Demonstrated ability to perform complex quantitative and business analysis, develop performance measurement frameworks, and translate analytical findings into strategic recommendations
• Experience partnering directly with business leaders and stakeholders to solve operational challenges.
• Strong consultative approach with the ability to build credibility, influence decisions, and serve as a trusted advisor.
• Excellent communication and interpersonal skills, with the ability to work effectively across diverse teams and leadership levels.
• Ability to tell a compelling story with data and translate analytical findings into actionable business insights.
• Experience creating dashboards, reports, and data visualizations that drive business decisions.
• Strong analytical and problem-solving skills with the ability to simplify complex information.
• Working knowledge of banking operations, financial services, or operational support functions preferred.
• Experience with tools such as SQL, Power BI, Excel, Alteryx, Tableau, Python, Copilot, or similar analytics and reporting platforms.
• Curiosity, adaptability, and a continuous improvement mindset.

Work Model & Office Location:

This is a hybrid role that combines the value of in-person collaboration with workplace flexibility. Employees are expected to work onsite four days per week and may work remotely one day per week. To support regular onsite collaboration, candidates must reside within a reasonable commuting distance to 575 Main Street, Buffalo, NY 14203.

Why This Role?

This is a highly visible opportunity to partner with leaders across Enterprise Operations and influence how work gets done throughout the organization. You'll have exposure to a broad range of business functions, the ability to drive meaningful operational improvements, and the opportunity to help shape how data, analytics, automation, and emerging technologies are used to support the future of banking operations.