The Service Coordinator is responsible for planning, prioritizing, coordinating, and monitoring all field service activities for industrial (land-based) customers. This role ensures efficient allocation of technical resources, structured communication with customers, and complete operational support to Field Service Engineers.
Planning & Coordination:- Plan, prioritize, and schedule all field service activities based on technical complexity, urgency, and resource availability;
- Allocate Field Service Engineers efficiently, considering competencies, certifications, and geographic location.
- Ensure that all engineers receive the necessary documentation, instructions, tools, spare parts, and technical information before each assignment.
- Ensure excellent collaboration, aligned priorities, and consistent communication across all departments.
Customer Experience:
- Serve as the operational point of contact for customers, ensuring clarity regarding timelines, planning, and service progress.
- Continuously work to improve customer satisfaction and support high NPS performance.
- Apply strong technical knowledge to understand customer needs, assess service requests, negotiate deviations, determine priorities, and provide accurate technical guidance to Field Service Engineers.
- Guarantee that all technical requirements and documentation are complete and aligned prior to dispatch.
- Prepare operational reports, workload analyses, forecasts, and performance dashboards.
- Develop advanced analytics and visual dashboards using Power BI to support decision-making.
- Provide insights and recommendations to the Service Operations Manager regarding resource allocation and operational efficiency.
- Bachelor’s or Technical degree in Engineering, Logistics, Business Administration, Industrial Production, or a related field.
- Ability to read technical documentation, manuals, drawings, and bill of materials.
- Advanced or fluente English is mandatory due to interactions with international teams
- Advanced Microsoft Excel & Power BI knowledge are mandatory
- ERP - Movex - experience knowledge preferred
- Oneservice plataform utilization will be considered as a plus.
This position reports directly to the Service Operations Manager.
Top Skills
What We Do
Pioneering positive impact!
Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success, elevating the quality of life across society, and driving progress towards a more sustainable world.
Alfa Laval is a leading global provider of first-rate heat transfer, separation, fluid handling products separation, and fluid handling products. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements – in energy, the environment, food, and the marine industry.
Alfa Laval today has customers in some 100 countries, employs more than 21,300 people, and annual sales were SEK 63.6 billion (5.5 BEUR) in 2023. The company is listed on Nasdaq Stockholm. Alfa Laval contributes to 15 of the 17 UN Sustainable Development Goals. Our solutions make a difference in daily life. You can learn more on our website about how our products work, and how they are used in industries worldwide.
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