About this opportunity
We are now looking for an Alarm Monitoring Engineer to join our Network Operations team at Ericsson. In this role, you will be part of a global operations environment ensuring network stability, performance, and customer satisfaction through proactive alarm monitoring and incident management.
You will play a key role in identifying network faults, performing first-level analysis, and collaborating with technical and field teams to drive timely fault resolution. This position provides an exciting opportunity to work with diverse network technologies while contributing to Ericsson's vision of a fully connected, intelligent world.
What you will do• Perform 24x7 alarm monitoring and first-level fault analysis for network elements across multiple technologies.• Identify, analyze, and prioritize network faults using Ericsson and multi-vendor NMS/EMS tools.• Escalate and coordinate with Level 2/Level 3 support teams and field engineers to ensure service restoration within defined SLAs.• Execute proactive monitoring to detect early warnings and prevent service degradations.• Track and manage incidents through their lifecycle, ensuring accurate documentation in fault management systems.• Support incident, problem, and change management processes in compliance with Ericsson's Global Service Center (GSC) standards.• Generate and analyze network performance and health reports, contributing to continuous improvement initiatives.• Participate in shift-based operations to provide round-the-clock network surveillance coverage.
The skills you bring• 2-4 years of experience in Network Operations / Alarm Monitoring in a telecom or IT network environment.• Strong understanding of general network technologies and concepts across access, transport, and IP domains (vendor-agnostic).• Hands-on experience with Ericsson OSS/NMS tools or other multi-vendor management systems (e.g., Netcool, HP OpenView, SolarWinds, etc.).• Knowledge of fault management processes, ITIL best practices, and SLA-driven operational models.• Strong analytical and problem-solving skills, with the ability to quickly interpret alarms and determine probable root causes.• Excellent communication and coordination skills for effective collaboration across global teams.• Ability to work in a 24x7 shift environment (rotational shifts, weekends, and holidays).• Bachelor's degree in Telecommunications, Electronics, Computer Science, or equivalent.
All academic credentials must be from recognized and accredited institutions and are further subject to verification
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 782647
Skills Required
- 2-4 years experience in Network Operations / Alarm Monitoring in telecom or IT network environment.
- Bachelor's degree in Telecommunications, Electronics, Computer Science, or equivalent.
- Hands-on experience with Ericsson OSS/NMS or multi-vendor management systems (Netcool, HP OpenView, SolarWinds).
- Strong understanding of network technologies and concepts across access, transport, and IP domains.
- Knowledge of fault management processes, ITIL best practices, and SLA-driven operational models.
- Ability to work in a 24x7 shift environment (rotational shifts, weekends, and holidays).
- Strong analytical and problem-solving skills to interpret alarms and determine root causes.
- Excellent communication and coordination skills for collaboration with global technical and field teams.
- Experience tracking and managing incidents through their lifecycle and documenting in fault management systems.
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage includes employer‑verified medical, dental, and vision plans, along with HSAs/FSAs and EAP/mental‑health support. Wellbeing initiatives are highlighted as part of Life at Ericsson.
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Retirement Support — Retirement programs include a 401(k) with company matching that is employer‑verified, with mentions of match levels varying by time and team and pension support in some regions. This is frequently cited as a solid pillar of the package.
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Parental & Family Support — Paid parental leave is described as competitive in many U.S. postings, with examples up to 16 weeks maternity and 6 weeks parental/adoption at 100% pay. Family‑friendly policies and return‑to‑work support are also called out.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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