AI Operations Engineer

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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

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GPS Strategic Operations comprises three Centers of Excellence (CoE): RFx, Framework Agreements, and Product Operations. We operate as "one Salesforce" leveraging human expertise and AI agents to deliver innovative solutions in RFx bid management, educational C360 and AI customer references & content, product operations execution, and strategic framework agreement strategies. We support both GPS and Non-GPS business units and lines of business globally—specifically Public Sector, Education, and Nonprofits—to drive revenue and manage risk in alignment with the financial plan.

Position Summary

We are seeking an innovative AI Operations Engineer to lead the development, optimization, and continuous improvement of AI-powered operational processes, tools, and platforms across the GPS Strategic Operations organization. This role serves as the bridge between cross-functional business operations, technology, and artificial intelligence, driving the adoption of AI solutions that improve efficiency, quality, scalability, and decision-making.

The AI Operations Engineer will be responsible for managing and evolving systems that support bid management, framework and contract operations, knowledge management, content lifecycle management, workflow automation, and other business-critical processes. This role will identify opportunities to leverage AI, automation, and data-driven solutions across multiple operational functions while ensuring governance, compliance, and operational excellence.

Key ResponsibilitiesAI Operations & Process Innovation

• Identify, evaluate, and implement AI-driven solutions that improve operational efficiency, productivity, and business outcomes.

• Design and optimize workflows that incorporate generative AI, machine learning, automation, and intelligent knowledge retrieval.

• Lead continuous improvement initiatives across operational functions, leveraging AI technologies to reduce manual effort and increase scalability.

• Monitor emerging AI technologies and recommend practical applications aligned with organizational goals.

• Drive adoption of new Salesforce capabilities (Agentforce, Tableau, Data Cloud) within operations workflows.

• Architect agent-to-agent (A2A) automation patterns that connect GPS systems end-to-end with minimal human intervention. 

Bid Management Operations

• Support and enhance systems, tools, and processes used for bid management, proposal development, framework management, and contract-related operations.

• Develop AI-assisted workflows that streamline opportunity assessment, response generation, compliance validation, content retrieval, and submission processes.

• Improve operational visibility through reporting, analytics, and performance dashboards.

• Collaborate with business stakeholders to standardize and optimize bid and framework management processes.

• Architect agent-to-agent (A2A) automation patterns that connect tooling and systems end-to-end with minimal human intervention.

• Works closely with RFx leads, Bid Mangers, AEs, SEs, AVPs, RVPs, and Salesforce platform/IT partners.

Knowledge & Content Operations

• Manage and improve knowledge repositories, content libraries, and structured information sources used across operational functions.

• Implement AI-powered search, retrieval, summarization, and content recommendation capabilities.

• Establish governance processes to ensure information accuracy, consistency, security, and compliance.

• Develop strategies for content reuse, knowledge sharing, and organizational learning.

• Ensure Salesforce data integrity across Data 360 in Utopia.

Systems & Tool Management

• Administer and optimize AI-enabled operational platforms and business systems.

• Configure integrations between AI tools, CRM platforms, document management systems, collaboration tools, and enterprise applications.

• Support the deployment and adoption of new technologies and automation solutions.

• Ensure system reliability, performance, scalability, and security.

• Own and evolve the GPS Salesforce (Utopia) instance: object model, process automation, validation rules, and data quality.

AI Governance & Enablement

• Establish best practices for AI usage, content validation, data management, and operational governance.

• Develop standards for prompt engineering, AI-assisted workflows, and human-in-the-loop review processes.

• Train and support users in the effective adoption of AI tools and capabilities.

• Measure and report on AI adoption, operational impact, and return on investment.

• Document and maintain technical runbooks, system architecture diagrams, and integration maps.

QualificationsRequired

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, Data Analytics, or a related field, or equivalent experience.

• Experience supporting operational systems, business process improvement, workflow automation, or technology enablement initiatives.

• Understanding of generative AI, large language models (LLMs), automation platforms, and AI-enabled business processes.

• Experience managing cross-functional projects and collaborating with both technical and business stakeholders.

• Strong analytical, problem-solving, and process optimization skills.

Preferred

• Experience supporting bid management, proposal operations, framework management, procurement, sales operations, contract operations, or knowledge management functions.

• Familiarity with AI platforms, prompt engineering, retrieval-augmented generation (RAG), workflow automation tools, and API integrations.

• Experience with CRM platforms, knowledge management systems, document repositories, business intelligence tools, and enterprise collaboration platforms.

• Understanding of AI governance, compliance, and operational risk management.

Key Competencies

• AI & Digital Innovation Mindset

• Strategic Thinking & Problem Solving

• Project Management & Execution

• Attention to Detail & Governance Rigor

• Stakeholder Coordination & Influence

• Process Improvement & Systems Thinking

Success Measures

• Increased operational efficiency through AI and automation initiatives.

• Improved quality, consistency, and accessibility of organizational knowledge and content.

• Increased adoption and utilization of AI-enabled tools and workflows.

• Reduced cycle times for operational processes, bids, frameworks, and related activities.

• Enhanced reporting, visibility, and data-driven decision-making across business functions.

• Successful delivery of scalable AI solutions that create measurable business value.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $123,100 - $186,300 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.