AI Builder - Performance

Job Description
About us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4,500 midsize and multinational companies and over 1 million users.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.
About the role (overview)
As part of HiBob's Business Technologies & AI organization, you'll build and ship AI agents and workflows that drive measurable impact on our internal core business processes-and then own their performance over time .
Using our AI Gateway, Custom GPTs, and low-code/no-code tooling, you'll orchestrate prebuilt actions, design robust prompts, and wire data flows across systems like Salesforce, Snowflake, Gong, ERP, and internal tools-without writing low-level API code.
You will also treat AI agents like a real workforce : defining how they are onboarded, measured, evaluated, and improved. You'll build the operating model, metrics, and evaluation solutions that keep our AI ecosystem powerful, safe, and cost-effective.
Job Requirements

• 2+ years in roles such as, Business Application Developer, Business Analyst, Product Operations, RevOps, AI/ML Ops, or Digital Transformation in a global SaaS / data-heavy company.
• Proven experience designing and delivering AI-driven workflows or agents in a SaaS environment, partnering closely with business stakeholders.
• Low-code/no-code build skills and strong prompt engineering fundamentals (tool/function calling, structured/JSON outputs, context windows, grounding).
• Hands-on experience with AI Gateway-style action catalogs (configure inputs/outputs, field mapping, chaining, retries, error handling), and familiarity with platforms like Salesforce, Snowflake, Gong, ERP, ticketing, HRIS, etc.
• Solid SQL skills for analysis, shaping data for agents, defining evaluation sets, and measuring workflow performance (no need to be a full data engineer).
• Familiarity with "Context Engineering" using APIs, MCPs, retrieval, and data contracts.
• Understanding of hallucination-mitigation strategies (retrieval grounding, instruction hierarchy, eval sets, guardrails, refusals).
• Systems thinker who can map complex ecosystems (agents, tools, data sources, owners) and make them understandable.
• High data literacy: comfortable with usage data exploration, defining metrics, and building dashboards with Data/BI teams.
• Strong stakeholder management : able to work with executives on value, Security/IT on controls, Data/Engineering on telemetry/models, and business teams on workflows.
• Outcome-driven: bias to measurable impact (time saved, error reduction, revenue influence) over vanity metrics.
• Clear, concise communication and documentation skills.

Nice to have

• Experience launching organization-wide AI/automation programs or agent governance .
• Background in observability/telemetry for LLM systems (cost tracking, evals, quality signals).
• Prior work with risk/compliance programs (data classification, RBAC, policy reviews).
• Built enablement programs (docs, workshops, champions communities) that changed behavior.
• Familiarity with offline/online experimentation , prompt/agent evaluation, and KPI design for AI workflows.

Job Responsibilities
1) AI Solution Design & Development

• Rapidly build, test, and deploy AI agents using the AI Gateway, Custom GPTs, and low/no-code tools.
• Design scalable, secure, and reliable workflows with strong prompt patterns, evals, and canary tests.
• Define new actions with Platform/Integrations when needed; ensure every agent has clear I/O, purpose, and a KPI.

2) Orchestration, Data, & Operations

• Configure and chain actions; handle mapping, preprocessing, errors, retries, and safe context assembly.
• Use managed auth/secrets with least-privilege access and data minimization.
• Write SQL for retrieval context, routing rules, golden sets, and performance queries.
• Integrate logs, BI, and admin tools into a single operational view.

3) Performance, Quality & Evaluation

• Define and track core metrics: usage, adoption, accuracy, cost, time saved, revenue impact.
• Build dashboards, scorecards, leaderboards, and automated alerts (health, anomalies, regressions).
• Maintain evaluation frameworks and pipelines (golden sets, scenarios, automated checks).
• Apply grounding, validation, guardrails, and set quality gates for deployment.

4) Governance, Ownership & Enablement

• Own the AI Agent Registry (inventory, metadata, lifecycle, standards).
• Define ownership/RACI per agent and partner with Legal/Security/Data/IT on approvals, access, and risk tiers.
• Run portfolio reviews to improve, merge, or sunset agents.
• Enable teams through training, documentation, prioritization guidance, and clear communication with executives.

Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan
• We have a flexible hybrid working model
• Work from home allowance- to get your home office set up!
• Payment for sick leave from the first day
• 2 Social Impact days per year for volunteering
• Annual Headspace subscription and wellness benefits
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• 10 bis or cibus/wolt- you get to pick!
• Transportation allowance
• Dog-friendly
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Fun company and team social events (locally and virtually with our global teams)
• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter

If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!