We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.
Purpose:
The Agency Representative role is responsible for accurately fielding inbound and outbound inquiries regarding contracting of producers and commission/bonus payouts. The focus of this position is to resolve the customer’s inquiry in a timely and accurate manner while enhancing their service experience!Accountabilities:
Receives and processes incoming calls and emails from producers and internal partners, providing accurate information on the licensing and contracting processes and outstanding requirements.
Educates agents on commission payment process, including commission calculations, schedules and statement information as well as payment amounts and options.
Completes ACH and wire transactions for commission payouts, payout method changes, auditing commissions and emailing of commission statements for producers.
Formulates communications with customers through various channels (calls, emails, etc.) and adequately documents correspondence in systems.
Qualifications and Experience:
1+ years of customer service experience required, with experience in licensing and contracting or compensation areas within the Life Insurance or Annuity industry preferred.
Demonstrated understanding of insurance products and processes, particularly around Licensing, Contracting or Commissions, preferred.
Prior knowledge or experience with insurance contracts regulations is helpful.
Efficient verbal and written communications, with ability to explain sophisticated concepts and processes to a diverse customer base and seek to understand root cause analysis.
Proven track record of prioritizing multiple responsibilities and work in a time intensive customer service environment.
Bachelor's degree preferred, but not required.
Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene.
Athene is a Military Friendly Employer! Learn more about how we support our Veterans.
Athene is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.
Skills Required
- At least 1 year of customer service experience
- Experience with licensing and contracting or compensation in the life insurance or annuity industry
- Understanding of insurance products and processes, particularly licensing, contracting, or commissions
- Knowledge or experience with insurance contract regulations
- Strong verbal and written communication skills
- Ability to explain sophisticated concepts and processes to diverse customers
- Ability to perform root cause analysis
- Ability to prioritize multiple responsibilities in a time-intensive customer service environment
- Bachelor's degree
Athene Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Athene and has not been reviewed or approved by Athene.
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Retirement Support — Retirement savings support is highlighted through a strong employer match and structured retirement programs. Feedback suggests these offerings add meaningful long-term value to total compensation.
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Leave & Time Off Breadth — Time-off policies span flexible or paid time off, a robust holiday schedule, volunteer time, and paid parental, family care, and military leave. Feedback suggests this breadth is a standout element across many roles.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include comprehensive health coverage, mental-health support, onsite fitness centers, and one‑on‑one coaching. HQ amenities and wellness perks are positioned as differentiators for on-site employees.
Athene Insights
What We Do
Athene, through its subsidiaries, is a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs. The products offered by Athene include: • Retail fixed, fixed indexed and registered index-linked annuity products; • Reinsurance arrangements with third-party annuity providers; and • Institutional products, such as funding agreements and group annuity contracts related to pension risk transfers. Athene's subsidiaries include Athene Annuity & Life Assurance Company, a Delaware-domiciled insurance company, Athene Annuity and Life Company, an Iowa-domiciled insurance company, Athene Annuity & Life Assurance Company of New York, a New York-domiciled insurance company, Athene Securities, LLC, an Iowa-domiciled registered broker-dealer (member FINRA), and Athene Life Re Ltd., a Bermuda-domiciled reinsurer. -- The financial industry is ripe for change and Athene is leading the way. We’re determined to make retirement easier for you and other Americans by harnessing our passion, smarts and relentless spirit. Learn how to become an Athene financial professional at www.athene.com/contact. If you love a challenge and are driven to succeed, then Athene is your kind of company.
