Job description
Integrated Axis, a part of Courser, Inc., is a leading Arizona-based provider of IT support services and solutions for businesses of all sizes. For over 20 years, we have helped businesses thrive through delivering their end‐to‐end technology needs. We’ve earned a reputation for providing excellent customer service and superior IT support for businesses in virtually every industry. Our dedication to our clients is driven by the core philosophies and company values that guide our daily operations.
You’ll work from our corporate office in Tucson with responsibility for maintaining customer relationships as well as helping find solutions to help meet our customers need. You will be in one of the primary positions for our team so you must be a self-starter as well as a great problem solver.
The following list describes the duties performed:
- First on phones for incoming calls
- Create service tickets from email, phone calls, and other avenues of communication
- Coordinate and schedule onsite, remote, and project tickets
- Manage and monitor multiple service calendars to ensure timely execution and delivery of services to clients
- Review completed tickets for accuracy prior to closing and billing
- Track team member ticket queues and assist in rescheduling
- Address client concerns in a professional manner
- Assist leadership in providing timely reports and information
- Other duties as assigned
Successful Personal Attributes include:
- Attention to detail
- Accurate typing skills
- Desire to learn
- Good documentation skills
- Situational awareness
- Ability to accept change
- Troubleshooting skills
- Strong problem-solving skills
- Quickly determine priorities and severity of issues in a quick, decisive manner
- Strong organizational and problem-solving skills
- Multi-tasking and an ability to track multiple tasks and client activities simultaneously are requirements for this position.
What We Do
Most small to mid-size businesses have a ton of tech tools, software, apps, and systems to help them run—and most small to mid-size businesses don’t have the resources (or, quite frankly, the time) to make sure all those tools are running correctly. That’s where we come in.
PTG is an outsourced IT company based in Greenville, SC. We work with businesses to make sure they’re using the right tools for their needs, that those tools are working as expected, and that they’re actually providing value.
On a daily basis, we handle issues that pop up with your technology, whether planned or unplanned--everything from fixing computer errors to checking into potentially malicious emails to setting up computers for new employees. We’ll also meet with you quarterly to discuss the big picture: your business goals and the tools you need to get there, your cybersecurity and disaster recovery plan, and budget planning.
One of our core values is “We deliver phenomenal experiences”—if you’re not getting a phenomenal experience, you have the right to fire us at any time. We believe in re-earning your business with every interaction and we won’t lock you into a long-term contract.
Phenomenal experiences don’t stop with customers. We believe in delivering phenomenal experiences for our employees, too—and our employees have voted us one of the Best Places to Work in SC for five years in a row.
Here are a few more awards we’re proud of:
Channel Futures MSP501 Top Managed Service Providers, 2017-2018
Best Places to Work in SC, 2014-2018
Microsoft East Region Office 365 Partner of the Year, 2017
Microsoft Southeast Area Cloud Partner of the Year, 2013, 2015, 2016
INC5000 Fastest Growing Companies, 2015-2017
Best of Upstate, 2014
Microsoft Southeast Area Community Connections Partner of the year, 2012
👉Check out our current job openings at https://www.goptg.com/Careers
