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Want to join a team with a mission to improve and save lives?We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
Key Responsibilities1. Communication and Mailbox SupportManage incoming requests from customers and partners via: [email protected] (around 15 emails per day). [email protected].
Respond to questions about access, registration, and navigation.
Ensure timely replies (6–24 hours for customers, 8–24 hours for partners).
Handle customer registration cases (over 700 year‑to‑date).
Validate user identity and eligibility.
Create and manage accounts in CLM/myLearning.
Unlock accounts, reset passwords, support MFA issues.
Guide users through onboarding and first login.
Support users with issues related to: Portal functionality. Support case visibility. Access to documentation and learning materials. Errors or missing permissions.
Escalate technical issues when necessary.
Provide clear, step‑by‑step instructions to users.
Manage partner and distributor access.
Coordinate with regional points of contact when needed.
Support usage of: IntelliMax (access setup, troubleshooting, data visibility). Installed Base and Support Cases modules. FCO access and other partner resources.
Ability to work with user platforms (portals, registration systems).
Good organizational skills and ability to handle multiple daily requests.
Strong written communication in English.
Problem‑solving mindset and attention to detail.
Customer or partner support experience (nice to have).
Basic understanding of CLM or LMS systems (nice to have).
Elekta Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Elekta and has not been reviewed or approved by Elekta.
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Retirement Support — A 401(k) with employer match is a prominent benefit, with vesting noted as part of the plan.
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Leave & Time Off Breadth — PTO and paid holidays are included, with PTO accruing from the start and rollover allowed within limits.
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Healthcare Strength — Medical, dental, vision, life and disability coverage are included, complemented by an Employee Assistance Program.
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What We Do
At Elekta, our outcome-driven and cost-efficient solutions provide lasting clinical difference and are developed through sustainable environmental, social and governance practices. We’ve been working openly and proactively with clinicians and our partners for almost half a century to advance precision radiation therapy and meet continuously evolving patient needs—no matter where they are in the world. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope. Elekta is headquartered in Stockholm, Sweden, with offices in 120 countries and listed on Nasdaq Stockholm.
