Why BCAA?
Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.
The Omnichannel Support and Administrative team is hiring an Acting Administrativee Support for a 12 month assignment
As an Administrative Support you will be responsible for meeting the administrative and support needs of various divisions of BCAA. This team completes a variety of administrative activities, including the processing of new applications, record changes, data integrity, reconciliations and auto travel production and services.
Who you are
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You’re at ease with diverse range of administration tasks with excellent follow-through and attention to detail
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You’re confident to handle multiple, competing priorities and projects with a strong focus on delivery
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You enjoy keeping organized and are a natural planner who can problem solve
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You’ve developed interpersonal and communication skills with a positive approach to team work
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Ability to cope with tight timelines, changing priorities, high volumes and ongoing changing environment
What you’ll do
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Handle applications through direct mail, campaigns, promotions and other miscellaneous applications
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Handle account changes, endorsements, refunds, cancellations and claims
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Create daily, weekly and month end reporting
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Maintenance and reconciliation of Membership Entitlement Product and Auto and Travel statistics and support
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Order and maintain inventory of office supplies
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Mail distribution, courier arrangements and reconciliation (IE returned mail)
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In situations of staff shortage, high volumes or vacations responsible to fill in on other team member’s area of responsibilities including Auto and Travel
What you bring
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Minimum 12 month post secondary education
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At least 2 years of experience in business administration and customer service experience
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Established and demonstrative cash balancing, reconciliation and reporting skills
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Intermediate computer skills with the MS office suite of products
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Light physical duties Ability to lift and carry 20lb boxes and occasional standing and bending
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Bonus Skills: Knowledge of BCAA products, services and system
The salary range for this position is $45,406.32 to $56,757.84 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.
Internal Applicants: The last day to apply for this role is end of day April 4, 2025 Please note this is a Grade 6 position.
What we offer:
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The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
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Career and personal development to help you grow and reach your goals.
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Incentives that recognize team and individual sales and performance.
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Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
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A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
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Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
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BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
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Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
*for permanent employees
We’re always looking for amazing people like you. Apply today!
BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact [email protected].
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What We Do
Driven by our purpose to move British Columbians forward, BCAA (British Columbia Automobile Association) is a long-standing BC Top Employer (Mediacorp) and provides over 1 in 3 B.C. households with industry leading mobility and protection services including Membership, Insurance, Evo Car Share, Evolve E-Bike Share, BCAA Auto Marketplace and Auto Service. BCAA invests in programs and initiatives to make a positive impact by protecting the people and province of BC, recognizing that the place we call home is all of ours to protect. BCAA holds itself accountable to its purpose by setting goals related to its impact on People, the Planet and Prosperity, and sharing results in our annual Impact Report
