The Accounts Receivable Invoice Specialist I supports the Finance and A/R department by assisting with accounts receivable duties including posting of payment transactions, basic contract review, collections support, resolving discrepancies, and other tasks as assigned.
DUTIES & RESPONSIBILITIES
Invoice Management:
- Learn to generate and distribute invoices accurately and timely.
- Learn to analyze contracts and amendments to ensure accurate invoices.
- Learn to review invoices for discrepancies and partner with stakeholders.
- Learn to monitor accounts to ensure payments are received within terms.
Payment Reconciliation
- Match incoming payments and reconcile discrepancies.
- Learn to communicate with clients to resolve billing discrepancies.
- Collaborate with clinical teams to obtain missing data.
- Record payments accurately and update customer records.
Collection Activities
- Learn to monitor aging reports and take action on past due receivables.
- Learn to escalate unresolved issues
Reporting and Analysis
- Learn to prepare reports on A/R status, aging, and collections.
- Learn to analyze receivables data to identify trends.
Customer Relationship Management:
- Learn to build positive client relationships.
- Learn to address customer inquiries professionally.
KNOWLEDGE & EXPERIENCE
Education:
- Minimum of an Associate’s degree required.
Experience:
- 1+ years of finance or account receivable experience preferred
Credentials:
- N/A
Knowledge and Skills:
- Proficiency in Microsoft Office and Google Suite, intermediate in Excel (Formulas, Pivot Tables, VLOOKUPS, etc)
- Strong analytical and problem solving skills
- Excellent attention to detail
- Ability to communicate effectively with customers and colleagues
- Willingness to learn and adapt to new tasks (for Specialist I)
KPI & Success Metrics:
Invoice & Payment Accuracy
- Accuracy of invoices, payment postings, customer records, and reconciliations completed without avoidable correction or rework.
- >= 97% accuracy
- 20% weight
Timely AR Processing
- Assigned invoices, payment postings, reconciliations, and routine AR tasks completed within established internal deadlines.
- >= 95% on time
- 20% weight
Collection Follow Up Compliance
- Past-due accounts are followed up according to the assigned cadence, with clear notes and timely escalation of unresolved items.
- >= 95% compliance
- 20% weight
Discrepancy Resolution & Escalation
- Billing/payment discrepancies are researched, documented, and either resolved or escalated within the expected turnaround time.
- >= 90% within SLA
- 20% weight
Reporting & Data Quality
- Assigned aging, collections, and AR reporting is complete, accurate, and supported by current account notes/status.
- >= 97% accuracy
- 20% weight
Skills Required
- Associate's degree
- 1+ years of finance or accounts receivable experience
- Proficiency in Microsoft Office and Google Suite
- Intermediate Microsoft Excel skills, including formulas, pivot tables, and VLOOKUPs
- Strong analytical and problem-solving skills
- Excellent attention to detail
- Effective communication with customers and colleagues
- Willingness to learn and adapt to new tasks
What We Do
DM Clinical Research is a multi-therapeutic network of clinical trial investigator sites headquartered in Houston, Texas. Founded in 2006, the company connects patients with trusted physicians to conduct cutting-edge research focused on quality and compassion, aiming to deliver advanced, preventative medicine to underserved communities. They operate a national network of dedicated research centers and physician-embedded sites throughout the United States.
