Position Overview:
The Collections Department is responsible for working with clients who have become
delinquent. The role involves contacting customers, identifying the reasons as to why they
have fallen delinquent and coordinating a repayment plan that will either return them to a
non-delinquent status or prevent them from defaulting. In the event of a default,
Collections is also responsible for communicating with 3rd party collections agencies and
attorneys as we manage our portfolio of advanced delinquent accounts.
Key Responsibilities:
Call, Email, and Text delinquent customer accounts
Respond to customer questions regarding account status, invoicing, and payment
information.
Proactively contact customers and resolve issues on payment defaults.
Document all calls and follow-ups
Obtain promise to pay from customers for up-to-date payment
Skip trace when required
Early payment default research and resolution
Reconciliations of cash application with customer
Process customers request for Buy-Outs.
Properly work a minimum of ϐifty (50+) accounts per day (50-100+ Phone calls) per
current company policy standards.
Negotiate and Process payment plans using department policy and available tools
Review accounts with management for possible hardships, account adjustments
Typing Speed Requirement
20 WPM
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Skills Required
- Typing speed of at least 20 words per minute
Conduent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conduent and has not been reviewed or approved by Conduent.
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Healthcare Strength — Health coverage is broad, with multiple plan options, preventive care at 100%, telemedicine access, behavioral health support, and wellness resources.
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Leave & Time Off Breadth — Paid time off, holidays, sick days, volunteer time, and parental leave are included, offering multiple avenues for rest and personal needs.
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Wellbeing & Lifestyle Benefits — Perks include childcare and commuter benefits, fitness stipends, discount programs, an Employee Assistance Program, and a remote work program that support overall wellbeing.
Conduent Insights
What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
