Are you a seasoned professional in the auto parts industry, ready to take on a leadership role? Look no further! We are seeking a dynamic and experienced Supervisor to lead our dedicated team to new heights.
GENERAL JOB PURPOSE/SUMMARY
The Supervisor is responsible for the customer’s experience in the Branch and the process of returns to ensure the branch’s sales and refund targets are met. He/she will organise and coordinate all operational activities infrastructure, resources, personnel and systems so as to support the best possible sales experience for the customer.
CORE ACCOUNTABILITIES
- Responsible for the leadership of the customer experience in branch
- Maintain staff job results by motivating, coaching, counseling, and disciplining employees and by planning, monitoring, and appraising job results to ensure productivity targets are met or exceeded.
- Produce accurate reports and statistics and submit on or before the required timeline.
- Set up proper lines of communications to ensure there is effective information flow within the branch.
- Management of branch UTL.
- Monitor the sales, cashier, delivery clerks and warehouse team members to ensure service delivery is optimal and in keeping with company standards.
- Practice proper inventory management by conducting monthly physical counts, reconciling variances and inputting data.
- Perform any other related duties as may be assigned.
QUALIFICATIONS AND EXPERIENCE
- Associate Degree/Diploma in Business Administration
- At least 2 years’ experience at the supervisor level in the retail industry
- Exceptional proficiency in Microsoft excel and word
- Proven ability to work under pressure and to meet tight deadlines.
WORKING CONDITIONS AND PHYSICAL DEMANDS
- Exposure to mental stress
- High pressure environment
- Required to work beyond normal working hours on occasions.
- Required to work on alternate weekends.
Skills Required
- Associate Degree or Diploma in Business Administration
- At least 2 years of supervisory experience in the retail industry
- Exceptional proficiency in Microsoft Excel and Microsoft Word
- Ability to work under pressure and meet tight deadlines
- Availability to work beyond normal hours on occasion
- Availability to work alternate weekends
What We Do
Bert's Auto Parts is a Kingston, Jamaica-based dealer and retailer of automotive parts and accessories, established in 1988. It supplies body, engine, front-end and service parts, with a focus on Japanese makes including Toyota, Subaru, Nissan, Honda, Mitsubishi, Suzuki, Isuzu and Mazda. The company operates three Kingston locations with over 300 staff. Its mission is to deliver quality auto parts at affordable costs with exceptional customer service.
