Job Track Description:
- 1+ year Customer Service experience - preferably in commercial lending along with experience using Salesforce application.
- Well organized - This individual must be capable of handling multiple tasks whilst setting priorities and addressing issues in their proper order.
- Resourceful - Must possess a passion for problem solving. Proven history of utilizing all available resources to assist customers.
- Possess an “Investigative Mindset” - The ability to digest various types of information and to draw a logical conclusion about customer’s needs.
- Compassionate Engagement - Ability to approach our clients with the mindset that we are committed to helping them solve problems. Ability to maintain a calm disposition when working through challenging situations.
- Strong Verbal and Written Communication skills - This role relies heavily on the ability to clearly communicate with clients via telephone, email and texts. The candidate must be able to use grammar (both verbal and written), when communicating with clients.
- Results Oriented – Possess a genuine desire to work towards achieving a goal.
- Flexible – This individual must be able to easily adapt to new procedures and processes as changes occasionally occur.
- Team Oriented – The selected candidate must be able to work well with other departments (Accounting, Collections, Titles, etc.) who seeks information regarding the status of an Account.
- Good Active listening and Negotiation skills
- Intermediate Computer and Data Entry skills – (Word, Excel, Outlook, Internet)
- Typing Speed Requirement 20WPM
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Skills Required
- At least 1 year of customer service experience
- Commercial lending experience
- Experience using Salesforce
- Strong verbal and written communication skills
- Active listening and negotiation skills
- Intermediate computer and data entry skills, including Word, Excel, Outlook, and internet use
- Typing speed of at least 20 words per minute
- Ability to manage multiple tasks, prioritize work, investigate customer needs, solve problems, and adapt to changing procedures
- Ability to collaborate effectively with Accounting, Collections, Titles, and other departments
Conduent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conduent and has not been reviewed or approved by Conduent.
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Healthcare Strength — Health coverage is broad, with multiple plan options, preventive care at 100%, telemedicine access, behavioral health support, and wellness resources.
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Leave & Time Off Breadth — Paid time off, holidays, sick days, volunteer time, and parental leave are included, offering multiple avenues for rest and personal needs.
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Wellbeing & Lifestyle Benefits — Perks include childcare and commuter benefits, fitness stipends, discount programs, an Employee Assistance Program, and a remote work program that support overall wellbeing.
Conduent Insights
What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
