Role Description: The Accounts Receivable Dispute Management Specialist will handle and resolve disputes related to customer accounts, including billing discrepancies, rental charges, and payment issues. This role requires a detailed understanding of rental agreements and charges, as well as the ability to communicate effectively with customers and internal teams to ensure accurate and timely resolution of disputes.
Job Description:
Investigate and address disputes related to rental charges, late fees, deposit returns, and billing errors.
Analyze rental agreements, invoices, and payment records to identify discrepancies and resolve issues.
Communicate with customers to clarify disputes and negotiate resolutions.
Maintain comprehensive records of dispute cases, resolutions, and related communications.
Ensure accurate and up-to-date documentation in the company’s accounting and rental management systems.
Work closely with the Customer Service, Rental Operations, and Billing teams to gather information and resolve disputes efficiently.
Provide regular updates and reports on dispute status and resolution progress to management.
Identify patterns in disputes and recommend improvements to billing practices and rental processes.
Participate in initiatives to enhance overall customer satisfaction and operational efficiency.
Deliver exceptional service by addressing and resolving disputes professionally and promptly.
Build and maintain positive relationships with customers to ensure their continued satisfaction.
Ensure adherence to company policies, rental agreements, and legal requirements related to accounts receivable and dispute management.
Monitor accuracy in all billing and payment transactions.
Skills and Experience:
Approximately 4-5 years of Accounts Receivable/Cash Applications and/AR Reconciliation.
- Willing to work in Night Shifts is mandatory.
- Strong ability to multi-task and customer service oriented
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks and work under tight deadlines.
Technical Skills and Experience:
Proficiency in Oracle for AR and dispute workflows.
Experience with Excel (pivot tables, VLOOKUP), reporting dashboards, BI tools.
Knowledge of workflow systems (e.g., Smartsheet, AMP, ImageNow, Zendesk).
Ability to handle escalations, negotiate with customers, and document resolutions clearly.
Skilled in identifying root causes of disputes and recommending corrective actions.
- Typically 3–5 years in Accounts Receivable, with direct exposure to dispute resolution.
Educational Qualification:
- Graduate/Post Graduate with specialization in Accounts
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the TeamConduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Skills Required
- Approximately 4-5 years of Accounts Receivable, Cash Applications, and AR Reconciliation experience
- Willingness to work night shifts
- Strong multitasking ability and customer-service orientation
- Strong analytical and problem-solving abilities
- Excellent verbal and written communication skills
- Ability to manage multiple tasks and work under tight deadlines
- Proficiency in Oracle for accounts receivable and dispute workflows
- Experience with Excel, including pivot tables and VLOOKUP
- Experience with reporting dashboards and BI tools
- Knowledge of workflow systems such as Smartsheet, AMP, ImageNow, or Zendesk
- Ability to handle escalations, negotiate with customers, and document resolutions clearly
- Ability to identify dispute root causes and recommend corrective actions
- Typically 3-5 years of accounts receivable experience with direct dispute-resolution exposure
- Graduate or postgraduate degree with specialization in Accounts
Conduent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Conduent and has not been reviewed or approved by Conduent.
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Healthcare Strength — Health coverage is broad, with multiple plan options, preventive care at 100%, telemedicine access, behavioral health support, and wellness resources.
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Leave & Time Off Breadth — Paid time off, holidays, sick days, volunteer time, and parental leave are included, offering multiple avenues for rest and personal needs.
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Wellbeing & Lifestyle Benefits — Perks include childcare and commuter benefits, fitness stipends, discount programs, an Employee Assistance Program, and a remote work program that support overall wellbeing.
Conduent Insights
What We Do
Conduent delivers mission-critical services and solutions on behalf of businesses and governments — creating exceptional outcomes for its clients and the millions of people who count on them. Through process, technology and our diverse and dedicated associates, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward. At Conduent, we are one team with one mission. When you join Conduent, you are engaged in creating the future — both our company’s and your own. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.
