Account Support Executive

Languages: English mandatory / a second language relevant to the region is a plus

Do you enjoy coordinating complex, high-value deals and keeping them moving smoothly from start to finish?

Do you enjoy working across teams to deliver great outcomes for customers and the business?

About the Team

Our team is a vibrant, international group of professionals spanning three European locations, bringing together diverse backgrounds and perspectives. We're a dynamic bunch, always ready to roll up our sleeves and support each other every step of the way.

About the Role
In this role, you will support the successful execution of new and renewal sales deals across an assigned territory. You will work closely with Sales, Finance, Legal, and Operations to ensure deals progress smoothly, compliantly, and on time. This is a role for someone who enjoys detail, collaboration, and problem-solving in a fast-paced, customer-focused environment.

Responsibilities

• Monitor and support the execution of new and renewal deals to ensure alignment with internal milestones and timelines

• Track customer procurement and invoicing requirements using dashboards, including paperwork status, access extensions, and process exceptions

• Support resolution of account-level delinquencies by coordinating with internal stakeholders

• Engage with customers, particularly on contested renewals and title changes, to ensure a responsive and informed experience

• Assist with contract review, redlining, and documentation for renewals and new business

• Coordinate complex or high-value deals with Sales, Finance, Legal, and other partners in line with internal policies

• Maintain accurate records of deal terms, approvals, exceptions, and regional process documentation

• Identify opportunities to improve deal desk processes, workflows, and reporting

Requirements

• 3+ years’ experience in sales operations, deal desk, account coordination, customer support, or a similar commercial/administrative role.

• Bachelor’s degree or equivalent relevant experience.

• Strong understanding of deal structuring, pricing models, discounting, and commercial approval workflows.

• Confidence working with contracts, redlining, legal/commercial terms, and supporting documentation.

• Knowledge of purchase order (PO) and invoicing processes.

• Strong analytical and problem‑solving skills with excellent attention to detail.

• Ability to work effectively across functions and influence stakeholders without direct authority.

• Ability to work independently and manage multiple priorities in a fast‑paced environment.

• Clear, professional written and verbal communication skills.

• Experience using CRM/ERP systems (e.g., Salesforce) and strong proficiency in Excel and Outlook.

• Experience working in a global or regional business environment.

Work in a Way that Works for You
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.