Position: Account Support Executive
Location: Poland, Warsaw, hybrid (twice a week in the office)
Languages: English mandatory / a second language relevant to the region is a plus
Do you enjoy coordinating complex, high-value deals and keeping them moving smoothly from start to finish?
Do you enjoy working across teams to deliver great outcomes for customers and the business?
About the Team
Our team is a vibrant, international group of professionals spanning three European locations, bringing together diverse backgrounds and perspectives. We're a dynamic bunch, always ready to roll up our sleeves and support each other every step of the way.
About the Role
In this role, you will support the successful execution of new and renewal sales deals across an assigned territory. You will work closely with Sales, Finance, Legal, and Operations to ensure deals progress smoothly, compliantly, and on time. This is a role for someone who enjoys detail, collaboration, and problem-solving in a fast-paced, customer-focused environment.
Responsibilities
Monitor and support the execution of new and renewal deals to ensure alignment with internal milestones and timelines
Track customer procurement and invoicing requirements using dashboards, including paperwork status, access extensions, and process exceptions
Support resolution of account-level delinquencies by coordinating with internal stakeholders
Engage with customers, particularly on contested renewals and title changes, to ensure a responsive and informed experience
Assist with contract review, redlining, and documentation for renewals and new business
Coordinate complex or high-value deals with Sales, Finance, Legal, and other partners in line with internal policies
Maintain accurate records of deal terms, approvals, exceptions, and regional process documentation
Identify opportunities to improve deal desk processes, workflows, and reporting
Requirements
3+ years’ experience in sales operations, deal desk, account coordination, customer support, or a similar commercial/administrative role.
Bachelor’s degree or equivalent relevant experience.
Strong understanding of deal structuring, pricing models, discounting, and commercial approval workflows.
Confidence working with contracts, redlining, legal/commercial terms, and supporting documentation.
Knowledge of purchase order (PO) and invoicing processes.
Strong analytical and problem‑solving skills with excellent attention to detail.
Ability to work effectively across functions and influence stakeholders without direct authority.
Ability to work independently and manage multiple priorities in a fast‑paced environment.
Clear, professional written and verbal communication skills.
Experience using CRM/ERP systems (e.g., Salesforce) and strong proficiency in Excel and Outlook.
Experience working in a global or regional business environment.
Work in a Way that Works for You
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- 3+ years' experience in sales operations, deal desk, account coordination, customer support, or similar commercial/administrative role
- Bachelor's degree or equivalent relevant experience
- Strong understanding of deal structuring, pricing models, discounting, and commercial approval workflows
- Experience with contract review, redlining, and legal/commercial terms
- Knowledge of purchase order (PO) and invoicing processes
- Strong analytical and problem-solving skills with excellent attention to detail
- Ability to work effectively across functions and influence stakeholders without direct authority
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Clear, professional written and verbal communication skills (English mandatory)
- Second language relevant to the region
- Experience using CRM/ERP systems (e.g., Salesforce) and strong proficiency in Excel and Outlook
- Experience working in a global or regional business environment
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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