Account Services Coordinator

Who We Are:

Steve Madden is a global fashion company known for its innovative, trend-driven footwear, accessories, and apparel. Founded in 1990 in Queens, New York, the company has grown from a footwear startup into a globally recognized fashion organization with a portfolio of leading brands, including Steve Madden, Kurt Geiger London, Dolce Vita, Betsey Johnson, Carvela, Blondo, and ATM.

With a presence in more than 80 countries, Steve Madden operates across wholesale, retail, e-commerce, licensing, and private label businesses. The company is driven by creativity, individuality, and a fast-paced entrepreneurial spirit, bringing fashion-forward products to consumers around the world.

General Summary:

The Account Services Coordinator is responsible for supporting the coordination of specified accounts with independent apparel stores, specialty stores, and major department stores. This position supports the Wholesale Apparel business.

The responsibilities described below are considered essential functions of the role.  This position is based in our NYC office and requires working on-site five days per week.

Major Responsibilities:

• Steve Madden Apparel & ATM Collection: Acting as a liaison between account executives and boutique wholesale customers across all U.S. regions.
• Facilitate D2C operations for Steve Madden Apparel, directly fulfilling all online U.S. customer orders in an accurate and timely manner
• Use CRMs such as Infor M3, JOOR, and Qlik Sense to strategically manage allocation and fulfillment of all monthly and immediate POs to meet and exceed wholesale clients’ expectations
• Accurately manage customer data by providing invoices, order tracking, order confirmations, and more upon request
• Able to manage multiple projects and deadlines with support and resources as needed
• Perform other duties and special projects as assigned

Skills:

Essential duties include

• Assist in processing, inputting, and tracking new POs and reorders for assigned accounts into the wholesale system.
• Maintain accurate records of customer orders and account information, including basic details, expected delivery dates, and ATS adjustments.
• Assist with the request, tracking, and distribution of samples, ensuring timely communication of feedback to relevant departments.
• Provide support in maintaining regular communication with customers, buyers, and accounts to provide basic order status updates, address, and credit inquiries.
• Assist in ensuring compliance with customer guidelines and requirements by utilizing available resources and communicating effectively with relevant stakeholders.
• Assist in generating and sending basic documents such as invoices and order confirmations to customers.

Education, Licenses, Certificates, Registrations and/or Experience:

• Bachelor’s degree or equivalent experience.
• Minimum of 1 year in customer service
• Proficient in Microsoft Office Suite specifically excel (intermediate to advanced)
• Excellent interpersonal, problem-solving, and organizational skills.

Compensation & Benefits

The anticipated base salary for this position will be determined based on the candidate’s skills and experience. Steve Madden also offers a comprehensive benefits package, including health and dental insurance, a 401(k) plan, paid time off, and opportunities for professional growth and development.