Who We Are:
Steve Madden is a global fashion company known for its innovative, trend-driven footwear, accessories, and apparel. Founded in 1990 in Queens, New York, the company has grown from a footwear startup into a globally recognized fashion organization with a portfolio of leading brands, including Steve Madden, Kurt Geiger London, Dolce Vita, Betsey Johnson, Carvela, Blondo, and ATM.
With a presence in more than 80 countries, Steve Madden operates across wholesale, retail, e-commerce, licensing, and private label businesses. The company is driven by creativity, individuality, and a fast-paced entrepreneurial spirit, bringing fashion-forward products to consumers around the world.
About the Opportunity
We are seeking a detail-oriented, proactive, and highly organized Account Services Coordinator to support the day-to-day operations of our Walmart account.
This is an excellent entry-level opportunity for someone looking to build a career in customer service, wholesale, account management, and supply chain operations while gaining hands-on experience supporting a major retail partner.
Reporting to the Operations Specialist, this role will help manage seasonal and weekly orders, EDI replenishment activity, order and shipment tracking, reporting, account maintenance, and customer communications. You’ll work cross-functionally with Sales, Operations, Logistics, Production, Warehouse, and other internal teams to ensure orders are accurate, on time, and aligned with Walmart requirements.
The ideal candidate is analytical, detail-oriented, eager to learn, and comfortable working with data and multiple priorities in a fast-paced environment.
This position is based in our NYC office and is on-site.
What You’ll Do
- Support order management: Assist with entering, processing, and tracking seasonal and weekly Walmart orders, including EDI replenishment activity.
- Monitor orders and shipments: Help track open orders, inventory, shipping timelines, routing requirements, and delivery dates, escalating issues when needed.
- Maintain accurate data: Update customer and order information, account trackers, and reports while identifying and helping resolve discrepancies.
- Coordinate across teams: Partner with Sales, Operations, Warehouse, Logistics, Production, and other internal teams to help ensure orders are processed and shipped accurately and on time.
- Support customer communication: Assist with responding to Walmart inquiries and providing updates on orders, shipments, shortages, and changes.
- Prepare reporting: Help create and distribute order, inventory, and shipment recaps and summaries.
- Learn and improve: Develop knowledge of Walmart requirements, EDI processes, and internal systems while supporting process improvements and special projects.
- Take on additional responsibilities as needed to support the team and business.
What You’ll Bring
- Strong attention to detail and the ability to maintain accurate information across multiple systems and reports.
- Excellent organizational and time-management skills with the ability to prioritize competing deadlines.
- Strong written and verbal communication skills.
- Analytical and problem-solving mindset with the ability to identify discrepancies and follow issues through resolution.
- Ability to collaborate effectively with internal teams and external customers.
- Eagerness to learn new systems, processes, customer requirements, and terminology.
- Proactive, solutions-oriented approach and willingness to ask questions and take ownership.
- Ability to thrive in a fast-paced, deadline-driven environment while maintaining accuracy.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Comfortable organizing, reviewing, reconciling, and analyzing customer and order data.
- Working knowledge of:
- Filtering and sorting large data sets
- Basic formulas and functions
- XLOOKUP and/or VLOOKUP
- PivotTables
- SUMIF/SUMIFS
- COUNTIF/COUNTIFS
- Conditional formatting
- 0–2 years of experience in customer service, account services, order management, wholesale operations, logistics, supply chain, or a related field.
- Previous Walmart account experience is preferred.
- Familiarity with EDI order processing or replenishment is a plus.
- Knowledge of purchase orders, inventory, shipping, routing, or logistics processes is preferred.
- Experience with ERP or order-management systems, such as Infor M3, AS400, or similar platforms, is a plus.
The expected base salary for this position ranges from $26.00-$28.00/hour. Ranges are based on various factors such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, Steve Madden offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, and career opportunities within a dynamic team.
Skills Required
- 0-2 years of experience in customer service, account services, order management, wholesale operations, logistics, supply chain, or a related field
- Strong attention to detail and ability to maintain accurate information across multiple systems and reports
- Excellent organizational and time-management skills, including prioritizing competing deadlines
- Strong written and verbal communication skills
- Analytical and problem-solving skills, including identifying discrepancies and following issues through resolution
- Ability to collaborate effectively with internal teams and external customers
- Proactive, solutions-oriented approach and willingness to ask questions and take ownership
- Ability to work in a fast-paced, deadline-driven environment while maintaining accuracy
- Proficiency in Microsoft Office Suite, particularly Microsoft Excel
- Working knowledge of filtering and sorting large data sets, basic formulas and functions, XLOOKUP or VLOOKUP, PivotTables, SUMIF or SUMIFS, COUNTIF or COUNTIFS, and conditional formatting
- Previous Walmart account experience
- Familiarity with EDI order processing or replenishment
- Knowledge of purchase orders, inventory, shipping, routing, or logistics processes
- Experience with ERP or order-management systems such as Infor M3, AS400, or similar platforms
Steve Madden Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Steve Madden and has not been reviewed or approved by Steve Madden.
-
Healthcare Strength — Benefits include medical, dental, and vision coverage plus FSAs, an EAP, and wellness initiatives such as health fairs, flu shots, and Wellness Wednesdays. Feedback suggests these offerings are robust for eligible full-time employees.
-
Retirement Support — A 401(k) plan with company matching contributions is available. This provides structured support for long-term savings.
-
Wellbeing & Lifestyle Benefits — Employee merchandise discounts and extras like seasonal free shoes and third-party discount programs are emphasized. These lifestyle perks add tangible non-cash value to the total rewards package.
Steve Madden Insights
What We Do
Steven Madden, Ltd. is globally recognized as a leading company in the fashion industry. What began as a modest $1100 investment in 1990 has developed into one of the most iconic brands in footwear. From a factory in Queens, NY, Steve Madden has revolutionized the shoe industry, merging years of experience with unique and creative designs. Inspired by rock and roll and his NY roots, Steve’s vision to provide on-trend women and men with an outlet to express their individuality is innovative, daring, and inspiring. Steve’s innate understanding of trends and unparalleled willpower have resulted in millions of customers worldwide and propelled his designs to the forefront of fashion. In addition to marketing products under its own brands including Steve Madden®, Kurt Geiger London®, Dolce Vita®, Betsey Johnson®, Carvela®, Blondo® and ATM®, Steve Madden licenses footwear, handbags and other accessory categories for the Anne Klein® brand. In addition, Steve Madden designs and sources products under private label brand names for various retailers. Steve Madden’s wholesale distribution includes department stores, mass merchants, off-price retailers, shoe chains, online retailers, national chains, specialty retailers and independent stores. Steve Madden also directly operates brick-and-mortar retail stores and e-commerce websites. In addition, Steve Madden licenses certain of its brands to third parties for the marketing and sale of certain products in the apparel, accessory, and home categories. With an emphasis on retail, wholesale, licensing and international business, there's a constant need for new ideas and versatility. Our environment is extremely fast paced and requires associates to maintain a balance of energy and professionalism. Steve Madden is about fashion-forward product and great people. Our employees are energized, intelligent and passionate about our business and committed to providing excellent customer service.
.png){kind=logo}
