About Wolters Kluwer
As a global provider of expert information, software and services, Wolters Kluwer makes professionals work better and solve complex problems with confidence in an ever-changing world. Every day, our customers face decisive moments that impact the lives of millions of people and shape tomorrow’s society.
The Legal Software business unit, part of Legal & Regulatory division, commits to deliver deep impact when it matters most’ by supplying lawyers and legal professionals across Europe with innovative workflow solutions.
With a highly diverse team of more than 350 employees across Europe, we strive to create an inclusive culture where our talented employees are our greatest strength.
Among our flagship solutions, Legisway is a management platform dedicated to legal departments, designed to centralize and structure all of their activities. It enables the management of contracts, legal entities, disputes, and compliance obligations within a secure and collaborative environment. Thanks to its intuitive interface and advanced features, Legisway helps legal teams increase efficiency, improve visibility over their operations, and better manage their risks, while adapting to the specific needs of each organization.
About the Role:
As an Account & Relationship Management Executive, you will manage a portfolio of accounts, with a significant role in setting and negotiating product/service terms. You will leverage your deep understanding of business and account needs to create demand for the organization's products and services, driving revenue and ensuring high customer satisfaction.
#Responsibilities:
• Develop in-depth relationships with key decision-makers in assigned accounts.
• Conduct thorough needs analysis to align products/services to customer requirements.
• Negotiate terms and close sales with a high degree of authority.
• Develop and implement targeted sales strategies.
• Track and analyze sales performance metrics and tailor strategies accordingly.
• Conduct regular status meetings with clients to ensure satisfaction and identify opportunities.
• Provide detailed and accurate sales forecasts.
• Support clients during the implementation of products/services.
• Resolve complex customer issues promptly and effectively.
• Identify opportunities for upselling and cross-selling within the account portfolio.
#Skills:
• Communication: Excellent verbal and written communication skills.
• Negotiation: Strong negotiation skills for setting terms and closing deals.
• Product Knowledge: Solid understanding of the organization's products or services.
• Sales Strategy: Ability to design and implement targeted sales strategies.
• CRM Expertise: Advanced use of CRM software for account management.
• Problem-Solving: High proficiency in resolving complex customer issues.
• Analytical Skills: Strong analytical skills for tracking and adapting sales performance.
• Relationship Building: Exceptional ability to build and maintain long-term client relationships.
Languages: perfect fluency in French, fluent in English
Location: Bois-Colombes (Hybrid)
Our Interview PracticesTo maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Skills Required
- Excellent verbal and written communication skills
- Strong negotiation skills for setting terms and closing deals
- Solid understanding of the organization's products or services
- Ability to design and implement targeted sales strategies
- Advanced use of CRM software for account management
- High proficiency in resolving complex customer issues
- Strong analytical skills for tracking and adapting sales performance
- Exceptional ability to build and maintain long-term client relationships
Wolters Kluwer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wolters Kluwer and has not been reviewed or approved by Wolters Kluwer.
-
Leave & Time Off Breadth — Time away benefits are positioned as broad, spanning vacation and sick time plus paid holidays and other covered leave types. Paid parental and caregiver leave, bereavement leave, and a volunteer day contribute to a more comprehensive time-off offering.
-
Retirement Support — Retirement support is framed as meaningful through access to a 401(k)/retirement plan paired with company matching and additional contribution features in some descriptions. This is reinforced by mentions of profit sharing and other long-term savings-oriented programs.
-
Parental & Family Support — Family-oriented support stands out through adoption assistance and paid parental leave provisions. These benefits are described alongside other caregiver supports that extend beyond basic leave categories.
Wolters Kluwer Insights
What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide. Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
